CREW EXPRESS Hotel

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Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,571)
Other sources (17)
8.4
Very Good
From 2,571 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
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Staff Friendliness (30)
Ambiance (24)
Taste (23)
Variety (23)
Wifi (22)
Accessibility (21)
Room Space (21)
Bedroom (21)
Bathroom (21)
Check-in/out Time (19)
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Traveler Reviews CREW EXPRESS Hotel

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40
Customer reviews
R***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I booked two rooms of the same type (Executive), there are some differences between the two types. If possible, the contents could be the same (one room did not have coffee and tea), overall everything is good.
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R***d
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
All the stuff pretty good 😊 only no toilet paper at the toilet. Thanks
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The staff, from the receptionist to the security guard, were helpful and informative. However, room comfort, especially the pillows and soundproofing, needs improvement. Breakfast was a 5/10 for taste and variety. A free airport shuttle service is available from 3:00 a.m. Overall, it's a good transit hotel, but with lower expectations.
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Y***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The staff, from the receptionist to the security guard, were helpful and informative. However, room comfort, especially the pillows and soundproofing, needs improvement. Breakfast was a 5/10 for taste and variety. A free airport shuttle service is available from 3:00 a.m. Overall, it's a good transit hotel, but with lower expectations.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Good for transit hotel in Kualanamu
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Yuliati
icon-Transit
Transit
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8.4
/10
Reviewed 3 week(s) ago
A top choice when stopping over in Kualanamu and looking for a value-for-money hotel near KNO Airport. Facilities: Adequately accommodating for transit guests. There's an Indomaret and Warkop Agam nearby (a bit of a walk). There's a laundry service by the kilo right next door. Food: 3/10. The food selection is limited (4 menus including rice), and there's no standard egg corner available at the hotel. Staff Assistance: Staff are generally helpful and friendly. Highlights: Please pay attention to the quality of the pillows and soundproofing for a comfortable rest. Price: Very affordable, around 250,000 IDR (via OTA) - 300,000 IDR (book directly at the hotel). Location: Quite easy to reach from Kualanamu Airport, but it can be quite time-consuming if you need to travel to Medan. Overall rating 7.5/10 for the Crew Express Hotel.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A top choice when stopping over in Kualanamu and looking for a value-for-money hotel near KNO Airport. Facilities: Adequately accommodating for transit guests. There's an Indomaret and Warkop Agam nearby (a bit of a walk). There's a laundry service by the kilo right next door. Food: 3/10. The food selection is limited (4 menus including rice), and there's no standard egg corner available at the hotel. Staff Assistance: Staff are generally helpful and friendly. Highlights: Please pay attention to the quality of the pillows and soundproofing for a comfortable rest. Price: Very affordable, around 250,000 IDR (via OTA) - 300,000 IDR (book directly at the hotel). Location: Quite easy to reach from Kualanamu Airport, but it can be quite time-consuming if you need to travel to Medan. Overall rating 7.5/10 for the Crew Express Hotel.
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Y***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
A top choice when stopping over in Kualanamu and looking for a value-for-money hotel near KNO Airport. Facilities: Adequately accommodating for transit guests. There's an Indomaret and Warkop Agam nearby (a bit of a walk). There's a laundry service by the kilo right next door. Food: 3/10. The food selection is limited (4 menus including rice), and there's no standard egg corner available at the hotel. Staff Assistance: Staff are generally helpful and friendly. Highlights: Please pay attention to the quality of the pillows and soundproofing for a comfortable rest. Price: Very affordable, around 250,000 IDR (via OTA) - 300,000 IDR (book directly at the hotel). Location: Quite easy to reach from Kualanamu Airport, but it can be quite time-consuming if you need to travel to Medan. Overall rating 7.5/10 for the Crew Express Hotel.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Yuliati
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The staff were all friendly, from the receptionist to the security guard. However, the room amenities were extremely hard, and noise from outside the window penetrated into the room, as if there were no windows.
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Suci H.
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10.0
/10
Reviewed 3 week(s) ago
good food friendly service hotel is also clean
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H***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Fun, free to Kuala Namo Airport
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1 people find it helpful
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Risdhika A. G.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
A new hotel with an attractive price, including breakfast. Conveniently located near the airport, there's a free shuttle service at certain times. The amenities are very helpful for airport access. The room was clean and all amenities worked well. Wi-Fi was good and the hot water was available.
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MRachmadhani
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Good food, friendly staff. Close to the airport.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Mrachmadhani, thank you for your valuable review of our hotel. Your valuable feedback is very important to us. We value your valuable feedback for our services and continuous improvement. We are glad to hear that you enjoyed our warm hospitality during your stay. We look forward to welcoming you back at Crew Express Hotel Kuala Namu! Sincerely, Crew Express Hotel Management
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice, comfortable atmosphere, delicious food
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Accommodation's Reply
31 Oct 2025
Dear A*I, Thank you for taking the time to write a review of our accommodation. Your feedback is highly appreciated. We value your feedback on our service and our continuous improvement. We are delighted that you were satisfied with our service during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Best regards, Crew Express Hotel Management
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Suheri s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Near the airport and economical price
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Mr. Suheri s, Thank you for taking the time to review our property. Your feedback is invaluable. We appreciate your feedback on our service and ongoing improvements. We are delighted to know that you enjoyed our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.
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Number of reviews per page
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