I booked a family room with two double beds for two nights for four people. We arrived at the hotel at 12:30 PM, and the receptionist told us to leave our luggage and return between 1:30 PM and 2:00 PM for a room. I went to eat and returned around 4:00 PM, but the room was still unavailable. Then the hotel gave us a room with one double bed and a small extra bed. When I pointed out the discrepancy in the room information, the hotel explained via the app that this room type was as described. For four people, they only provided three pillows and three towels. On the first night, they only gave us one extra pillow and one extra towel. The next day, when they cleaned the room, they still only provided two towels, and when I asked, the hotel said they had run out. The extra bed was a small, low, and rickety folding bed. The soundproofing of the door was poor, so it was very noisy at night. Check-in was late, and they were already reminding us about check-out time even before it was scheduled.

The hotel has spacious and comfortable rooms.

The staff was very friendly, kind, helpful at check-in.

A little bit disappointed because they changed our place to stay.

The staff were enthusiastic, but it took them three steps to carry the suitcases up the stairs. The stairs were scary; they were narrow, unlit, and uneven… I fell once. The restroom doors couldn't be closed and smelled bad.

The room is next door. The soundproofing is poor, and the noise from the next room is affecting my sleep. The drainpipe makes a constant gurgling sound. It's too noisy to sleep.

The hotel was old, the bedding smelled awful, everything was damp and moldy, and the windows had no locks. A terrible experience. The hotel was gloomy, not soundproof, and deserted. I had a nightmare :((( It was awful.

Spacious room located right on the pedestrian street, convenient for visiting attractions.

The staff were friendly and helpful. The rooms were decent, and considering the location near many famous tourist attractions, the rooms were more than okay.

It's conveniently located right next to the train tracks food court.

The staff were polite, but they didn't carry my luggage to my room. The water heater was broken, so I had to take a cold shower.

The hotel staff was friendly. However, the lobby was very cramped, sharing space with the massage parlor, which is also located in the lobby. The hallway leading to the rooms after exiting the elevator was very messy. The rooms were basic. It's sufficient for sleeping and cleaning, but if you're looking for a pleasant hotel experience, I think you should look elsewhere. On the plus side, the hotel's location is very close to Train Street and many restaurants and other eateries.

On weekend the road was close so you need to walk to reach the hotel but still ok. So near to train street. So if you want to feel morning or night ambience, surely can. The room was small and kind of hard to open 3 large luggage. Also the space before arrive on your room quite narrow and there was cleaning tools in front of the lift. The key still manual.

Friendly and enthusiastic staff, especially Trang

Friendly and cheerful staff^^ definitely coming next time😊😊 beautiful Trang🤩

It was great experience to staying at this hotel. Room 301 was awesome!

The sink is blockage, bedsheet also dirty.

Good service, good room quality, cleanliness

Strategic location, friendly staff and clean hotel.

The room is clean, the staff is enthusiastic, the electricity and water are both very strong so the voltage is very stable. The location is right on the dining street so it is suitable for food enthusiasts. If I have a chance to go to Hanoi, I will stop by again