7.9
Pleasant
From 2,103 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.9

Meal

7.9

Location

8.1

Service and Facilites

8.2

People often mention about Masada Village
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Ambiance (68)
Staff Friendliness (60)
Bedroom (49)
Surroundings (48)
Family Friendly (42)
Bathroom (40)
Hotel Area (40)
Accessibility (37)
Room Space (37)
Wifi (35)
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Traveler Reviews Masada Village

Number of reviews per page
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40
Customer reviews
N***o
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8.5
/10
Reviewed 1 week(s) ago
Not bad, for the minimal price... worth it.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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Aden S.
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
The villa staff were very friendly and helpful upon check-in.
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3 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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destya d.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is extraordinary, the rooms are clean, the view is beautiful, the atmosphere is quiet, far from the crowds.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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D***s
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 week(s) ago
The sunset view is amazing, right in front of the door
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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A***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Comfortable, but the Wi-Fi is not very good.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We are delighted that you enjoyed your stay with us. Thank you for your feedback regarding the less-than-ideal WiFi connection quality. We will take this into consideration to improve our facilities in the future. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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m***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 10 week(s) ago
Maybe for glamping, the blanket can be thicker like a bedcover, because with very cold weather the blanket facility is thin.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We appreciate your feedback regarding the thickness of the blankets, which we will take into consideration and evaluate in the future to ensure maximum comfort for our guests. We hope to provide an even better experience on your next visit. We look forward to welcoming you back to Masada Village again. Sincerely, The Masada Village Team
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Sudhyantoko
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Access from the highway is not that far, to Masada the road is uphill, to the glamping is at the very top, the vehicle must be in good condition, the glamping is good, there is a water dispenser, an en-suite bathroom with a water heater is really nice, the price is cheap and you get complete facilities. The night view is unbeatable, it's really great. It's really cold at night, you have to order a campfire. The downside is there are insects at night, I like to go into the glamping, which is normal because there are lots of trees in the forest. Next time I'll come here again.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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I***h
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
Absolutely everything was amazing. The service, the location, the rooms, the access, the price, the swimming pool, and the playground. Everyone was absolutely delighted.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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Rinjani S.
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Staycation
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9.7
/10
Reviewed 10 week(s) ago
Good, but the mattress probably needs to be replaced.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your holiday accommodation. We appreciate your feedback regarding the comfort of the mattresses, which we will use to improve and develop in the future to ensure all guests have the utmost comfort. We hope to provide an even better experience during your next stay. We look forward to welcoming you back to Masada Village again. Sincerely, The Masada Village Team
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R***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The atmosphere is cool, the staff is friendly, the rooms are okay, but the TV is not a smart TV yet and the channels are still limited, the wifi is also fast.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We appreciate your positive feedback regarding the atmosphere, comfort of the rooms, friendliness of our staff, and Wi-Fi connectivity. We also appreciate your feedback regarding the amenities and TV channels available, which we will use to improve in the future. We hope to provide you with an even better experience on your next stay. We look forward to welcoming you back to Masada Village. Sincerely, The Masada Village Team
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Verified Traveler
icon-Transit
Transit
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10.0
/10
Reviewed 11 week(s) ago
Very comfortable, quiet, and far from the noise. If I ever go to Puncak again, I'll definitely stay here.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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L***y
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Staycation
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9.4
/10
Reviewed 12 week(s) ago
The staff was quick to respond when the bathroom was having problems, everything was fine👍🏾
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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t***n
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Staycation
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9.4
/10
Reviewed 12 week(s) ago
The hotel is comfortable, located on a mountain top near the forest.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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A***A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The view is really nice.. Clean..
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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r***o
icon-Staycation
Staycation
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7.8
/10
Reviewed 18 week(s) ago
Many facilities need maintenance, such as the sink faucet that makes a very annoying noise. Then in the bedroom and bathroom there is a lot of mold on the walls. The worst thing is there is a very large centipede on the ceiling. I have told the staff who deliver food but they just ignored it. Yesterday I tried glamping bell tent number 2. The view is good, you get pine trees, mountain views and city lights. Wi-Fi is good all the way to the glamping area. You can order food from the cafe and have it delivered to the glamping.
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5 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for choosing Masada Village as your holiday accommodation. We apologize for any inconvenience caused by certain facilities requiring maintenance, the mold in the rooms and bathrooms, and the discovery of centipedes in the glamping area. We also apologize for the delay in our staff's response upon receiving the report of the centipede sighting in the glamping area. This will be an area we will evaluate to improve our service and team responsiveness in the future. We have forwarded your feedback regarding the condition of the facilities, maintenance, and cleanliness of the rooms and bathrooms to the relevant team for immediate action. We hope to provide you with a better experience on your next visit. Sincerely, The Masada Village Team
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Dormiana M.
icon-Leisure
Leisure
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8.5
/10
Reviewed 20 week(s) ago
the view is the best, super cool
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2 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear valued guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive feedback and five-star rating. We hope to welcome you back again soon. Thank you! The Masada Village Team
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M Idris
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I come here almost every year 🤭 this is glamping 3, usually I choose glamping 5 or 1
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Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for choosing Masada Village as your preferred vacation spot. We appreciate your positive review and five-star rating. We sincerely hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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H***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 20 week(s) ago
The view is good in the camping area. But if you come here, you'd be better off staying in a glamping or camping area. The rooms aren't worth it for the price above 500, in my opinion. 1. The view is obscured by roof tiles and banana leaves. 2. The room smells. 3. The mattress is uncomfortable, the springs are already visible, so your body aches when you wake up. The pillows are also thin. There are no bolsters, and the blanket is thin in the cold air. 4. The cooking utensils are okay, but please provide two plates and glasses, not just one. There are two people staying, and the room is for two. 5. The staff keeps coming back and forth, but no one takes the initiative to fill the empty gallon jug in front of the room. Why are they always complaining? 6. The hot water only comes on for a minute. If you leave soap on for a minute, the water goes cold again. I told the staff I have to wait another 30 minutes for it to come on. It's always like this, so showering is uncomfortable. 7. Other people's used washing soap and sponges, so they're really dirty...
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We apologize for any problems and inconveniences you may have experienced during your stay. Your feedback regarding the room condition, bedding comfort, tableware, staff service speed, and hot water issues has been taken seriously. We will conduct a comprehensive evaluation with our operations and housekeeping teams to improve our standards of cleanliness, room amenities, and service speed for all guests. Your feedback on bedding and amenities will be invaluable in our improvements, ensuring that the facilities provided are appropriate for the price and guest count. We will increase the rigor of room inspections before guest arrivals to ensure all amenities are in good working order and clean. We sincerely hope you will return to Masada Village, and we look forward to making your next visit even more memorable. Thank you so much for your valuable feedback, which is crucial to our efforts to improve the quality of our service and amenities. Sincerely, The Masada Village Team
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Dormiana M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
The view is a winner, it's like we're on a mountain peak looking down, the residents' houses are shining brightly, sparkling, and look beautiful from Masada Village. I recommend it. The finale is on New Year's Eve, like a sea of fireworks.
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Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
Alhamdulillah... the New Year's MLM moment at Masada was truly memorable. Welcoming 2026 with joy.
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team
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Number of reviews per page
20
40