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Traveloka (352)

8.3

Very Good

From 352 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.4

Meal

7.8

Location

8.2

Service and Facilites

8.2

People often mention about MTREE Hotel

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Staff Friendliness (1)

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Traveler Reviews MTREE Hotel

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Customer reviews

Welly T.

Medical

6.2

/10

Reviewed 36 week(s) ago

I'm not complaining about Siti (receptionist), but I've noticed that she doesn't use basic courtesies like saying “good morning” or “thank you.” I did have a face-to-face conversation with her about this, and while she didn't apologize, she did say “thank you” at the end. However, I still believe that, as someone in the hospitality industry, it's important for her to consistently incorporate these simple gestures when interacting with guests. I hope she learns from this and strives to show her best courtesy to every guest who comes to Mtree Hotel.

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Cristine

Leisure

10.0

/10

Reviewed 77 week(s) ago

Rekomendasi banget. Staf bisa bahasa indonesia dan Inggris.

1 people find it helpful

Cristine

Leisure

10.0

/10

Reviewed 77 week(s) ago

Rekomendasi banget. Staf bisa bahasa indo dan inggris.

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Navindran R.

9.7

/10

Reviewed 103 week(s) ago

Hotel is situated nearby many eateries. Heart of puchong. Rooms was very clean and tidy. Well maintained. Spacious. Bathroom was well maintained too. Breakfast was nice but very limited choice. Frontdesk was polite and friendly. Overall recommended👍

1 people find it helpful

Fifit i.

6.0

/10

Reviewed 108 week(s) ago

- Difficult to found grab, waiting 10-20mnt every morning,- the cleanless not so good, especially for the pool and room.

2 people find it helpful

Muhammad s. B. M. Y.

9.7

/10

Reviewed 200 week(s) ago

ok just nice. the best breakfast the best pool is just not very suitable for small children. all good. tq

See original

1 people find it helpful

Boon C. W.

6.0

/10

Reviewed 258 week(s) ago

Value to money but hotel design not my favourite style. Cleanliness not up to standard, still find hair at shower place, a huge coffee stain on carpet...

2 people find it helpful

Accommodation's Reply

15 Sep 2020

Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Please accept our sincere apology on what you have encountered during your stay recently. Our associates will do the best to provide an excellent service to all our guests but on this occasion, we didn’t meet to your basic expectation. However, the management has taken an immediate action for improvement and thank you once again for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

Pui V. L.

8.5

/10

Reviewed 258 week(s) ago

comfortable bed, the staff with good service

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Accommodation's Reply

15 Sep 2020

Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.

Wee K. S.

Family

9.1

/10

Reviewed 293 week(s) ago

Clean, friendly staffs and nice breakfast. Strategic location with affordable price. Definitely will come back again. Thanks

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Vigneswari P.

Business

8.5

/10

Reviewed 295 week(s) ago

Great place for business travelers. Rooms are a tad bit tiny but for one person staying over should be good. Located at a strategic place and easy access to public transportation.

2 people find it helpful

Gnan Y. H.

Backpacking

8.7

/10

Reviewed 296 week(s) ago

Room is awesome .. however staff work a bit slow..

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SauLiang T.

Business

10.0

/10

Reviewed 302 week(s) ago

Always the best accommodation whenever I visit Puchong and Bukit Jalil

1 people find it helpful

ARFAH A. B. R.

Backpacking

6.0

/10

Reviewed 309 week(s) ago

the service from the staff is very bad

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Faiz Kefli

9.7

/10

Reviewed 310 week(s) ago

Worth my money that’s all I can say.

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Musa A.

Family

6.1

/10

Reviewed 311 week(s) ago

Room size is small with limited space.Located within busy area.

2 people find it helpful

Diana S. F. L.

Shopping and Culinary

9.4

/10

Reviewed 311 week(s) ago

The location near to ioi puchong mall and sunway pyramid mall. The breakfast super delicious ❤️ I really enjoy my stay here.

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Zuranida

9.0

/10

Reviewed 312 week(s) ago

All are good but only too difficult to find kedai makan.

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Fatma W.

Family

8.5

/10

Reviewed 316 week(s) ago

Room is clean and comfortable. Service is good. Will surely stay here again in the future.

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NURUL S. S.

Romantic

8.8

/10

Reviewed 316 week(s) ago

1. Breakfast not many choices and the taste so bad. Mushroom soup the taste like stale, The rice I don't know why the taste like the cheap rice. The table unlimited 😣 ☹️ 2. Reception very friendly 😍 3. The room toilet is too big and nice 😍😍 But the water very slow 😣☹️ Swimming pool, ok nice view. Check out service and check in I give 5 stars ❤️