The staff were enthusiastic and friendly.

The reception staff were friendly, but the room service was rather poor during check-in and cleaning; the room was sandy and dirty, and the bed linens weren't changed.

The breakfast was the same for all four days, and the bed linens and mattress felt a bit unclean. I asked a staff member to change the sheets and adjust the mattress (because there were two mattresses stacked on top of each other and they were misaligned, and I couldn't do it myself). I called reception for assistance but couldn't get through, so I had to struggle to rearrange everything myself 🥲

The reception staff were unprofessional and blamed guests for not asking enough questions, especially the female staff. The rooms were dirty and old, full of cobwebs, and dusty, as if they hadn't been cleaned in a long time. The breakfast buffet was acceptable. Booking through the app was much better than booking directly at the hotel. Some items worked, others were broken. The electrical outlets were designed in a very inconvenient way. The furniture was so old that the cabinets wouldn't close properly, and the drawers kept sliding out. Disappointed with the quality of service.

The staff were very helpful. One drawback was that the air conditioning was a bit weak. The prices were reasonable compared to the average.

The hotel is run-down; the electrical outlets are broken and unusable, and they look old.

The bathroom was incredibly dirty, the drain was full of trash and hair, and the bedsheets were also very soiled. It was as if the room hadn't been cleaned before the next guest arrived. A very unpleasant experience with the hotel.

This hotel is incredibly dirty, everyone, avoid it. It's not worth the money. On the day I checked in, the bedsheets had black stains in several places, as if they hadn't been changed. The room smelled terribly musty. The door lock was broken. The room was completely different from the pictures the hotel posted. The staff switched me to another room, but the air conditioner was broken, and the bed and pillows were in terrible condition. I had already booked and paid, so I couldn't cancel and had to stay for two days. It was a truly horrific experience…

I booked a room here for my family for two days. The rooms were very old, smelled strongly of sewage, and had cockroaches. The reception staff were also very slow.

The worst hotel I've ever stayed in: dirty, smelly, old,...

The location is great and convenient, and the staff are attentive and polite.

The bathroom is a bit small, and the amenities are somewhat limited. The stay is acceptable.

The reception staff had a rather unpleasant attitude!

A terrible hotel experience, unlike anything I've ever encountered. For 3-3.5 million VND per night, the room was worse than a guesthouse back home – dilapidated, moldy walls, stiff and torn mattress, clogged sink… the worst experience I've ever had.

Prices were excessively high during the holiday season. The facilities are outdated.

The hotel room was already dirty upon arrival. The staff said they clean the room every two days. When I reminded them, they said they would clean every three days and change the bedsheets every six days. My God, the mattress and sheets were covered in dirt from the previous guest. And the previous guest didn't bother to change the sheets. The floor was also dirty. The bathroom was cramped, and they left the bathtub in, forcing me to stand in it to shower. It was incredibly unpleasant staying in a room like that. I can't understand why it received a 3-star rating.

The staff are enthusiastic and provide excellent customer service.

The hotel was terrible, too old, the breakfast had no food, the room was dirty, the bed was too hard, and I couldn't sleep.

I've traveled a lot in my life and never stayed in a hotel this bad. I can't understand how a hotel on Pham Van Dong Street, Son Tra, so big, valuable, and impressive-looking, with a high-rise building, could operate like this? Booking through the app was terrible! The water smelled of oil, the dryer was broken, the exhaust fan was malfunctioning, and everything was dirty from the lobby to the dining and living areas. The beds and rooms were infested with ants, and the sheets were filthy. The walls were peeling, dirty, and the furnishings were old and worn. The staff's attitude was like the hotel owner owed them wages; they roughly threw things around while clearing breakfast dishes right next to guests eating. They left the trash can on a shelf in front of the fan, blowing air onto the table where guests were eating. The cups, glasses, and utensils were filthy like those at a street food stall. The receptionists ignored guests, not even looking up when guests entered the lobby or exited the elevator, let alone greeting or smiling! Honestly, if I hadn't had to pay for 5 consecutive days, I would have left immediately. No wonder they're losing customers. Guests have been leaving reviews for the past 5 years, but the hotel seems completely unconcerned!

The staff don't clean the rooms daily; when reminded, they just sweep the room superficially, and don't change the bed linens or anything like that.