The location is great and convenient, and the staff are attentive and polite.

The bathroom is a bit small, and the amenities are somewhat limited. The stay is acceptable.

The reception staff had a rather unpleasant attitude!

A terrible hotel experience, unlike anything I've ever encountered. For 3-3.5 million VND per night, the room was worse than a guesthouse back home – dilapidated, moldy walls, stiff and torn mattress, clogged sink… the worst experience I've ever had.

Prices were excessively high during the holiday season. The facilities are outdated.

The hotel room was already dirty upon arrival. The staff said they clean the room every two days. When I reminded them, they said they would clean every three days and change the bedsheets every six days. My God, the mattress and sheets were covered in dirt from the previous guest. And the previous guest didn't bother to change the sheets. The floor was also dirty. The bathroom was cramped, and they left the bathtub in, forcing me to stand in it to shower. It was incredibly unpleasant staying in a room like that. I can't understand why it received a 3-star rating.

The staff are enthusiastic and provide excellent customer service.

The hotel was terrible, too old, the breakfast had no food, the room was dirty, the bed was too hard, and I couldn't sleep.

I've traveled a lot in my life and never stayed in a hotel this bad. I can't understand how a hotel on Pham Van Dong Street, Son Tra, so big, valuable, and impressive-looking, with a high-rise building, could operate like this? Booking through the app was terrible! The water smelled of oil, the dryer was broken, the exhaust fan was malfunctioning, and everything was dirty from the lobby to the dining and living areas. The beds and rooms were infested with ants, and the sheets were filthy. The walls were peeling, dirty, and the furnishings were old and worn. The staff's attitude was like the hotel owner owed them wages; they roughly threw things around while clearing breakfast dishes right next to guests eating. They left the trash can on a shelf in front of the fan, blowing air onto the table where guests were eating. The cups, glasses, and utensils were filthy like those at a street food stall. The receptionists ignored guests, not even looking up when guests entered the lobby or exited the elevator, let alone greeting or smiling! Honestly, if I hadn't had to pay for 5 consecutive days, I would have left immediately. No wonder they're losing customers. Guests have been leaving reviews for the past 5 years, but the hotel seems completely unconcerned!

The staff don't clean the rooms daily; when reminded, they just sweep the room superficially, and don't change the bed linens or anything like that.

The hotel was dirty inside and out. The hotel staff were unhelpful. The rooms smelled musty and damp. We had to change rooms immediately.

The location is good, and the price is reasonable. The breakfast at the hotel is varied. Suitable for a relaxing vacation.

Everything was great! Nothing to complain about. The only issue was the Wi-Fi on the 6th floor was a bit weak; I wonder what the Wi-Fi is like on the other floors?

I think the service was pretty good for the price. However, the facilities were a bit old and the floor was slippery, but the amenities were quite complete, and the location was also quite convenient if you have your own transportation, as I arrived by car. The breakfast was quite varied and delicious.

It would be better if the staff made an effort to smile when they met customers.

It would be better if the staff made an effort to smile when they met customers.

Good, clean, friendly staff, close to the city center.

For this price range, the hotel is okay, everyone. The bathroom doesn't have hot water, I'm not sure if it's broken or not.

The room had cockroaches, the air conditioner wasn't working properly, and there was no hot water.

The hotel is huge, the rooms are great, the beds are big, and the water is excellent! Very satisfied.