Traveloka (23)
Other sources (129)
8.6
Very Good
From 23 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.8
Location
8.4
Service and Facilites
8.6
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Traveler Reviews Nesta Hotel Hanoi
Number of reviews per page
20
40
Customer reviews
G***t
Business
5.0
/10
Reviewed 61 week(s) ago
Bảo vệ và nhân viên liên tục đòi tiền gửi xe 100k với lý do phải thức đêm trông xe. Vậy thuê bảo vệ ca đêm để ngủ à . Thuê phòng giá 2tr mà từ bảo vệ đến lễ tân ca đêm, nhân viên ca sáng chỉ mơi tiền tip do phải trông xe đêm. Đến lúc cáu mình bảo chuyển khoản vào mã qr của khách sạn và ghi thì lại bảo thôi không cần chuyển. Kbg quay lại , vui vẻ nhiệt tình thì còn tip chứ mơi thì không bao giờ nhé. Chào thân ái!
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1 people find it helpful
Accommodation's Reply
27 May 2024
Dear Valued Customer G***t,
Nesta Hanoi Hotel is very pleased to be chosen as your accommodation during your business trip in Hanoi. We believe you had a good time at Nesta Hanoi Hotel!
We thank you for your comments, and will improve service quality to be better.
We look forward to seeing you again at Nesta Hotels in the near future. Thank you and see you again!
Best regards,
Hotel manager
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BT
Bui T. T. T.
9.7
/10
Reviewed 71 week(s) ago
Phòng sạch sẽ, các bạn lễ tân và nhân viên thân thiện, buffet sáng ngon. Vị trí thuận lợi đi chơi các địa điểm trung tâm HN.
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FS
Farah S. B. M. K.
10.0
/10
Reviewed 83 week(s) ago
Nice location near to eateries frequented by locals. Staffs were really helpful and friendly throughout my stay. I would definitely come here again.
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TD
Tran D. L.
8.5
/10
Reviewed 259 week(s) ago
Great! Delicious food! Enthusiastic staff! Spacious and beautiful hotel
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1 people find it helpful
Accommodation's Reply
20 Jul 2020
Thank you for choosing to use the services of Nesta Hanoi hotel and for taking the time to share your experiences.
We are glad to hear that you had a nice experience and were satisfied with the hotel's service. Your positive reviews are a great source of encouragement for the best efforts of all Nesta Hanoi hotel staff.
We would like to sincerely thank you for your evaluation and hope to welcome you back to Nesta Hanoi with similar experiences.
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Heather Reed
Family
9.4
/10
Reviewed 286 week(s) ago
The room was very comfortable. The bathtub was relaxing. The staff were friendly and helpful. Lovely stay.
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