Dear Maria,
Warm greetings from Aston Canggu Beach Resort.
Thank you for taking the time to share your detailed feedback and for choosing to stay with us.
We are truly pleased to hear that you enjoyed the comfort of our room, especially the bed setup and overall service. It’s also great to know that you found our facilities convenient, including the basement parking and our room service with special discount. Your kind words about our service mean a lot to us.
On the other hand, we sincerely apologize for the inconvenience you experienced regarding the room view and privacy, as well as the noise from the adjacent room. Please rest assured that we have taken note of your feedback and are currently working with our team to improve soundproofing and enhance guest comfort. Your input is very valuable for us to continue improving.
Additionally, as you may have noticed, Canggu is a lively and popular destination with many bars and beach clubs nearby, where guests and tourists often spend their evenings. However, we are continuously doing our best to ensure our in-house guests can still enjoy a comfortable and restful stay.
Thank you once again for your honest feedback. We truly hope to welcome you back again for an even better experience in the future.
Warm regards,
Gusti Cayaningrat
General Manager