Victoria, we're sorry to have to wait 1 hour, but as mentioned, the standard check-in time is 3pm. In the message you are requesting, it is 12pm check-out time, not 12pm check-in. We have tried our best to help you prepare the room as early as possible and to help with your luggage storage first.
If the rating is low because you have to wait for the check-in time, we apologize, all the hardship is regret, but this is not a standard procedure. The location is close to Bukit Bintang as it is located just across Alor Road. We are always ready to answer questions and help if possible, so we hope your experience here is still comfortable even though the check-in is early rather than 12pm. Thank you Victoria.