8.3
Very Good
From 958 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.1

Meal

8.0

Location

8.2

Service and Facilites

8.1

People often mention about Hotel Niaga
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Accessibility (10)
Distance to City Center (9)
Ambiance (9)
Bedroom (8)
Bathroom (7)
Check-in/out Time (6)
Hotel Area (6)
Taste (6)
Surroundings (5)
Family Friendly (5)
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Traveler Reviews Hotel Niaga

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Customer reviews
g***a
icon-Medical
Medical
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8.5
/10
Reviewed 5 week(s) ago
The staff was friendly and kind even though I checked in at midnight. However, the room was uncomfortable for resting, not very clean, the AC was not cold enough, and it smelled bad, there was no air freshener.
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1 people find it helpful
R***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff was very accommodating even though check-in was at midnight 👍
1 people find it helpful
Muhammad Y. A. C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff was very helpful in the check-in process, breakfast was delivered to the hotel with a choice of coffee/tea drinks, perhaps air freshener could be added to each room.
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Verified Traveler
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Transit
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6.6
/10
Reviewed 11 week(s) ago
TV has no signal, Wi-Fi doesn't reach the 2nd floor
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A***i
icon-Staycation
Staycation
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6.9
/10
Reviewed 17 week(s) ago
The location is strategic, but the hotel is in average condition, appearing somewhat neglected. The hot water for showers isn't working (only slightly warm), and the bed looks like it hasn't been cleaned in a while. Other than that, there's nothing special.
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2 people find it helpful
M***h
icon-origin-TRAVELOKA
5.7
/10
Reviewed 20 week(s) ago
The hotel is easy to find, the room is small, I chose a non-smoking room but the room smelled of cigarettes, the bathroom was dirty, the sheets were dirty, there was hair on the bed even though I had just arrived, there was a safety pin on the headboard, oh there was only one towel, and no sanitation was provided except for bar soap.
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N***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 25 week(s) ago
Very suitable for those who want to travel to the Old City on a low budget
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Aris A. P.
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10.0
/10
Reviewed 29 week(s) ago
The staff is friendly... Recommended for those who want to travel in the old city on a low budget 👍
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2 people find it helpful
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The location is very easy to find near the old town area. The female staff was a bit unfriendly. The bathroom wasn't very clean, but for the price, it was still worth it as it was just for a quick nap. I checked in at night and checked out in the morning.
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P***i
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Leisure
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9.4
/10
Reviewed 36 week(s) ago
clean room, economical rental price, unfortunately the wifi is slow
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Shandy F. R.
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Leisure
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9.7
/10
Reviewed 38 week(s) ago
The hotel staff is very friendly and humanistic... Basically, the service here is extraordinary 👍👌
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
The room seems to be a smoking area, because when I entered there was an ashtray available inside.
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2 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
It's just so-so. It's just that the room is too small.
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1 people find it helpful
S***t
icon-origin-TRAVELOKA
5.0
/10
Reviewed 60 week(s) ago
This is the first time I've booked a dirty, grimy, scary hotel.
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3 people find it helpful
Gatot S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 72 week(s) ago
Breakfast can be arranged at 6 am
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1 people find it helpful
ANTHONIE F.
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Transit
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8.5
/10
Reviewed 82 week(s) ago
In front of the Hotel, Old City of Surabaya tour. It is a unique and very impressive entertainment 👍👍👍.
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4 people find it helpful
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Fitria S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
Comfortable, delicious and friendly, God willing, if I have time, I will stop by here again ☺🥰.
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2 people find it helpful
y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 90 week(s) ago
Friendly staff, clean rooms, safe hot water for bathing even though the bathroom is a bit dim, TV works well.
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Jan S.
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Transit
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5.3
/10
Reviewed 90 week(s) ago
Dirty rooms. Air-conditioning not working properly in 5 rooms I tried. Had to change hotel.
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v***r
icon-Transit
Transit
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5.0
/10
Reviewed 90 week(s) ago
If someone comments saying the room is clean, maybe it's a relative of the hotel owner. The hotel is very dirty, the bathroom is dirty, there are lots of mosquitoes in the room, I immediately checked out after seeing the room. Please be more honest in the review.
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6 people find it helpful
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