Swiss-Belinn Airport Surabaya

Explore Swiss-Belinn Airport Surabaya
8.7
Very Good
From 4,153 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Swiss-Belinn Airport Surabaya
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Staff Friendliness (55)
Bedroom (55)
Ambiance (46)
Room Space (46)
Bathroom (45)
Taste (44)
Hotel Area (43)
Variety (39)
Check-in/out Time (33)
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Traveler Reviews Swiss-Belinn Airport Surabaya

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Customer reviews
S***i
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Transit
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9.7
/10
Reviewed 1 week(s) ago
Close to the airport and with a free shuttle. Breakfast is extensive and delicious 🔥
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for your review. We appreciate your appreciation of our hotel's convenient location near the airport and our complimentary shuttle service. We are also pleased to hear that our breakfast menu is varied and delicious. Your positive feedback encourages our entire team to maintain the quality of our service and facilities to ensure every guest has a memorable stay. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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Verified Traveler
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Business
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9.1
/10
Reviewed 2 week(s) ago
Location close to the airport, quiet & comfortable.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for your review. We appreciate your appreciation of the hotel's convenient location near the airport and its peaceful and comfortable atmosphere. We are delighted to hear that your stay was enjoyable. Your review encourages our entire team to continue maintaining the quality of service and comfort for all our guests. We hope to welcome you back to Swissôtel Belinne Surabaya Airport in the future. Sincerely, The Management Team, Swissôtel Belinne Surabaya Airport
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N***l
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Business
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10.0
/10
Reviewed 4 week(s) ago
It's perfect for a quick stopover before continuing your journey. It's clean and the staff are friendly.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Thank you so much for your stay and for sharing your valuable feedback. We are delighted that our hotel was a suitable stopover during your journey and that you had a clean and comfortable stay. Your compliments on the warm and friendly service from our staff are a great encouragement to all of us. These compliments motivate us to further improve the quality of our service and to provide friendly and attentive service to all guests. We hope to welcome you back to Swissôtel Surabaya - Berlin Airport again. We look forward to providing you with an even more satisfying stay. The Management Team, Swissôtel Surabaya - Berlin Airport
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f***h
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Staycation
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8.8
/10
Reviewed 5 week(s) ago
The location is very good, close to the airport and there is a free shuttle, the room is good, the water is good, the only drawback is that the room feels very hot, it seems like the AC is not cold enough... it doesn't feel right.
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Accommodation's Reply
11 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a review and share your experience with us. We are delighted to hear that the hotel's location near the airport and the free shuttle service made your stay convenient. We appreciate your appreciation of the comfort of the room and the water facilities provided. Regarding your feedback about the hot room temperature and the air conditioning not being cool enough, we apologize for the inconvenience. We have instructed our engineering team to inspect and ensure the air conditioning system is functioning properly to prevent this from happening again during your next stay. Thank you again for your valuable review and feedback. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely, The Management Team, Swissôtel-Belinn Surabaya Airport
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Flavianus
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Transit
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8.5
/10
Reviewed 7 week(s) ago
The service is very good and satisfying.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your short review. We are delighted to know that our service left a positive and satisfying impression on you. Feedback like this motivates all our team to continuously strive to provide the best service at every opportunity. We sincerely hope to welcome you back again and for an even better or similar experience. Best regards, Management Swiss-BelInn Surabaya Airport
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N***i
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Business
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8.5
/10
Reviewed 7 week(s) ago
Comfortable and well-maintained rooms. Strategic location. Cozy
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review regarding your stay with us. We are so glad that you enjoyed our well-maintained rooms and that our location made your stay comfortable. Our guests' comfort is always our top priority and these reviews will serve as motivation for our team to continue providing the best service to all our guests. We do hope to welcome you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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Gusti R.
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Transit
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10.0
/10
Reviewed 8 week(s) ago
Recommended hotel for vacation or for resting when you are out of town 👍
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review about your stay with us. We are so glad that you found our hotel to be the perfect fit for your getaway and city break. Your comfort and satisfaction are the driving force behind our continued commitment to providing the best possible service. We look forward to welcoming you back again soon and providing you with an equally memorable experience. Best regards, Management Swiss-BelInn Surabaya Airport
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F***i
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8.5
/10
Reviewed 8 week(s) ago
Ok as a hotel for business trip
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay with us. We are very glad that you enjoyed our hotel, its cleanliness, comfort, friendly staff and the variety and delicious breakfast. We are also glad that our airport transfer service was helpful in your trip. This feedback means a lot to us and it encourages us to maintain the quality of our services and comfort for our guests, especially business travelers like you. We do hope to welcome you back again and to provide you with an even better experience. Best regards, Swiss-Belinn Management Surabaya Airport
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M***a
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Transit
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10.0
/10
Reviewed 8 week(s) ago
The hotel's interior is nice. It's clean and the staff is friendly. The breakfast menu is varied and delicious. There's an airport shuttle service.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with our hotel’s interior design, the cleanliness of the premises and the friendliness of our staff. We are also delighted that our varied and delicious breakfast menu added to the comfort of your stay. We thank you for enjoying our airport transfer service. These comments and compliments are an encouragement for our team to continue providing the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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Verified Traveler
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10.0
/10
Reviewed 9 week(s) ago
The food is delicious, worth the price. Staying overnight for work is convenient because it's close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted that you were satisfied with our food and felt that it was worth the price you paid. We are honored that our hotel has supported your business, especially with its location near Juanda Airport. Our guests' comfort is always our top priority, and your positive comments are a great motivation for our entire team to strive to provide the best service every time you stay. We hope that you will continue to have such a great experience on your next visit. Best regards, Swiss-Belinn Management, Surabaya Airport
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Duong N.
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8.5
/10
Reviewed 9 week(s) ago
Nice room and full amenities, enthusiastic staff.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our comfortable room, complete amenities, and the warm hospitality provided by our team. It is always our goal to create a pleasant and memorable stay for every guest. We truly appreciate your kind words, as they motivate us to continue delivering excellent service and maintaining a welcoming environment for all our visitors. We hope your overall experience was enjoyable and that we had the opportunity to make your stay convenient and relaxing. We look forward to welcoming you back on your next visit, and we will be more than happy to serve you again. Best regards, Management Swiss-Belinn Airport Surabaya
vita
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
This is my first time staying here, the hotel is clean, there is a gym too and it is close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience at Swiss-Belinn Surabaya Airport. We are delighted that you chose our hotel and we sincerely apologize for the inconvenience you experienced when requesting additional keys and floor access, especially when you are with your children. We sincerely apologize for this. While we have a policy of floor access for guest safety, our team could have provided a more suitable solution for the comfort of you and your family. We have passed your feedback to our front desk team to prevent this from happening again and to provide the best service. Thank you for your understanding and we look forward to welcoming you back for an even better experience. Best regards, Swiss-Belinn Surabaya Airport Management
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Hasan A.
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Leisure
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8.7
/10
Reviewed 10 week(s) ago
When checking in, I was given one key, but I asked for another, but I wasn't given access between floors, so it was difficult with the children and grandchildren.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during check-in, particularly regarding requesting additional keys and access between floors. This situation can be difficult, especially when you have children traveling with you. We have raised this issue with the front desk team so that they can propose better solutions in the future, including addressing room accessibility and the needs of guests travelling with families. Your feedback is very important in order to improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth experience on your next visit. Best regards, Swiss-Belinn Management Surabaya Airport
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a***a
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Business
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10.0
/10
Reviewed 10 week(s) ago
The staff is friendly, the place is also very close to Juanda Airport
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for sharing your review and choosing Swiss-Belinn Surabaya Airport as your preferred accommodation. We are very glad that you were satisfied with the friendliness of our staff and the proximity to Juanda Airport, which made your journey more comfortable. Your feedback is a driving force for us to continue striving to provide the best service to all our guests. We hope that your next stay will be an even more memorable and enjoyable experience. Best regards, Swiss-Belinn Surabaya Airport Management
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R***y
icon-Leisure
Leisure
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6.9
/10
Reviewed 11 week(s) ago
It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
icon-Business
Business
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8.5
/10
Reviewed 11 week(s) ago
The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us. We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests. We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
I***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation. Thank you so much.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again. We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests. Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
D***d
icon-Transit
Transit
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8.5
/10
Reviewed 11 week(s) ago
Everything is good and according to expectations.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management
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D***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The service was very good, stayed here because I was leaving on an early morning flight.
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Accommodation's Reply
29 Oct 2025
Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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wawan n.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya
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