MEI Hotel Penang

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Overall Ratings & Reviews MEI Hotel Penang

Traveloka (801)
Other sources (105)
8.7
Very Good
From 801 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.4

Location

9.0

Service and Facilites

8.8

People often mention about MEI Hotel Penang
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Bedroom (53)
Staff Friendliness (46)
Surroundings (44)
Room Space (42)
Bathroom (39)
Ambiance (35)
Distance to City Center (34)
Accessibility (33)
Hotel Area (33)
Wifi (32)
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Traveler Reviews MEI Hotel Penang

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel location is close to places to eat, there is a special car to take you to the hospital, the staff is friendly, the rooms are clean.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for sharing your valuable feedback regarding your recent stay at our hotel. We are pleased to learn that you appreciated our strategic location, the convenience of nearby dining establishments, and the transportation service provided for hospital visits. We also value your recognition of our room cleanliness and the courteousness of our team. Your feedback is greatly appreciated and reinforces our continued commitment to maintaining high standards of accommodation, operational efficiency, and professional guest service. We remain dedicated to providing a comfortable and convenient environment that meets the needs and expectations of our guests. Thank you for choosing to stay with us. We look forward to the opportunity to welcome you back in the future.
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean rooms, early check-in possible if rooms are available.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide your feedback following your recent stay at our hotel. We are pleased to note your satisfaction with the cleanliness of our rooms and your appreciation of our early check-in arrangements, which are accommodated subject to room availability. Guest satisfaction remains a key priority, and we are committed to maintaining high standards of cleanliness, comfort, and service while ensuring that our operational procedures are managed efficiently. We sincerely appreciate your patronage and look forward to the opportunity to welcome you back for another pleasant stay.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
The bellboy is not so friendly.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent experience with us. We acknowledge your comments concerning the level of service provided by our bell team. Maintaining the highest standards of professionalism, courtesy, and guest engagement is fundamental to our service philosophy, and your feedback has been noted for the attention of the relevant department. We remain committed to upholding our hospitality standards and ensuring that all team members consistently demonstrate the professionalism and attentiveness expected in delivering quality guest service. We appreciate your feedback, which provides valuable insight into areas where further attention and improvement may be warranted.
Bayu M. K.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Clean rooms, close to everywhere, lots of food in the area around the hotel.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to learn that you were satisfied with the cleanliness of our accommodation and appreciated our strategic location, which offers convenient access to surrounding amenities and a wide variety of dining establishments. Your positive comments are sincerely appreciated and reaffirm our commitment to maintaining high standards of accommodation, cleanliness, and service excellence. We remain dedicated to providing our guests with a comfortable and convenient stay that meets their expectations. Thank you for choosing our hotel. We look forward to the opportunity to welcome you back in the future.
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
When I first arrived, this hotel seemed nice and clean.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your experience at our hotel. We are pleased to note that your initial impression of our property was positive, particularly with regard to the cleanliness and overall presentation of our premises. Maintaining a clean, well-appointed, and welcoming environment remains an integral part of our commitment to delivering a high standard of accommodation and guest satisfaction. We appreciate your recognition and will continue to uphold our standards of cleanliness, comfort, and hospitality to ensure a consistently positive experience for our guests. Thank you for choosing our hotel. We look forward to the opportunity to welcome you again in the future.
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Bun D. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The Mei Hotel is great. The staff are all nice and the service is excellent. The rooms are clean. When I go to Penang, I always stay at the Mel Hotel.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for your continued loyalty and for taking the time to share your positive assessment of our hotel. We are delighted to learn that our accommodation, room cleanliness, and the courteous and professional service delivered by our team have consistently met your expectations. Your continued preference for our hotel whenever you visit Penang is a privilege that we greatly value. Guest satisfaction and long-term relationships with our guests remain central to our service philosophy. Your recognition serves as meaningful encouragement for our team to uphold our standards of hospitality, operational excellence, and service quality. We sincerely appreciate your ongoing trust and look forward to welcoming you back on your next visit to Penang, where we remain committed to providing an exceptional and consistently comfortable experience.
MARIO C.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good location and tons of eateries and hospitals within walking distance. Free washing machine and dryer is a plus point (bring your own detergent). Reasonable price for the good quality room. Small downside: no hand towel in the room.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide your valuable feedback following your recent stay at our hotel. We are pleased to learn that you found our location convenient, with easy access to nearby dining establishments and medical facilities. We are also delighted that the complimentary laundry facilities and the overall quality of our accommodation contributed positively to your experience. We appreciate your constructive observation regarding the provision of hand towels in our guest rooms. Your comments have been duly noted and will be communicated to the relevant management team for consideration as part of our continuous efforts to enhance our facilities and uphold our standards of guest comfort. Your feedback is greatly valued, as it enables us to identify opportunities for improvement and further refine the quality of our services. Thank you for your patronage. We look forward to the opportunity to welcome you back and provide you with another comfortable and satisfactory stay.
H***o
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Location near to food station. Good for business or hospital trip.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at our hotel. We are pleased to note that you found our location advantageous, particularly its convenient access to nearby dining establishments and its suitability for guests travelling for business purposes or hospital visits. Providing comfortable accommodation in a convenient and accessible location remains an important aspect of our commitment to guest satisfaction. Your feedback is greatly appreciated and encourages us to continue upholding our standards of hospitality and service excellence. Thank you for choosing our hotel. We look forward to the opportunity to welcome you back on your next visit.
Y***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
Hotel staff not helpful, wouldn't help with luggage.
1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mei Hotel. We sincerely regret that the assistance provided by our staff, particularly with regard to your luggage, did not meet your expectations. Please accept our apologies for the inconvenience you experienced. We recognize that attentive and considerate service is an essential part of a positive guest experience, and we regret that we fell short in this regard. Your feedback is important to us and will be brought to the attention of the relevant management team for review. We remain committed to continuously improving our service standards and ensuring that our guests receive professional and attentive hospitality throughout their stay. We appreciate your comments and the opportunity to address these concerns. We hope to have the privilege of welcoming you back to Mei Hotel and providing you with an improved experience in the future.
l***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Easy access. The room is quite comfortable.
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1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at our hotel. We are pleased to note that you appreciated the accessibility of our location and found our accommodation comfortable. Providing a convenient and comfortable environment for our guests remains a key aspect of our commitment to maintaining high standards of hospitality and service excellence. Your feedback is sincerely appreciated and serves as encouragement for our team to continue delivering a consistently positive guest experience. We value your patronage and look forward to the opportunity to welcome you back on a future visit.
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Many places to eat around the hotel, clean rooms.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your recent stay at Mei Hotel. We are pleased to learn that you found our rooms clean and appreciated the convenience of our location, with a diverse selection of dining establishments in the surrounding area. Your feedback is sincerely appreciated and reflects our ongoing commitment to maintaining high standards of cleanliness, comfort, and hospitality. We continuously strive to provide a pleasant and convenient experience for all our guests, and it is encouraging to know that these aspects contributed positively to your stay. We appreciate your support and look forward to the opportunity to welcome you back to Mei Hotel on your next visit.
R***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.7
/10
Reviewed 13 week(s) ago
The staff is okay. The service is good.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mei Hotel. We appreciate your recognition of the service provided by our team and are pleased to know that your overall experience was satisfactory. Guest satisfaction remains central to our service philosophy, and your feedback encourages us to maintain our commitment to professionalism, service quality, and hospitality excellence. We will continue to focus on delivering a consistently positive experience to all our guests. We are grateful for your support and look forward to the opportunity to welcome you back to Mei Hotel in the future.
Roshena
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
At 11 p.m., guests near the room were leaving or checking in. The sound of footsteps and conversations was loud, and even the sound of the shower running could be clearly heard from our room, on the 12th floor. My message to the hotel is to improve the soundproofing.
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1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mei Hotel. We sincerely regret the inconvenience you experienced as a result of noise transmission from neighbouring rooms during the late evening. We understand that adequate sound insulation and a peaceful environment are essential to ensuring a comfortable and restful stay, and we regret that these aspects did not meet your expectations. We appreciate your constructive recommendation concerning the improvement of our property's soundproofing. Your comments have been duly noted and will be brought to the attention of the relevant management team for further assessment and consideration as part of our ongoing commitment to enhancing our facilities and overall guest experience. We value your feedback, as it provides us with an opportunity to identify areas for improvement and further strengthen our service standards. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mei Hotel and provide you with a more comfortable and satisfactory experience on a future visit.
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Have to wait until 2 PM to check in while I am with parents and kids.
1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at Mei Hotel. We sincerely regret the inconvenience caused by the wait for check-in at 2:00 PM, particularly as you were travelling with your parents and children. We understand that a prolonged wait upon arrival can be challenging, especially when travelling with family, and we appreciate your patience and understanding. Please be advised that our standard check-in time is 2:00 PM, subject to the readiness and availability of the assigned room. Nevertheless, we recognize the importance of providing a seamless arrival experience and will take your feedback into consideration as part of our ongoing efforts to enhance our guest services. We appreciate you bringing this matter to our attention and regret that your arrival experience did not fully meet your expectations. We hope to have the opportunity to welcome you and your family back to Mei Hotel and provide you with a more comfortable and satisfactory stay.
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The staff is friendly and satisfactory, especially the cleanliness of the hotel.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for your kind feedback and for choosing Mei Hotel. We are delighted to learn that you were satisfied with the professionalism and friendliness of our staff, as well as the cleanliness of our hotel. Guest satisfaction remains a fundamental priority, and your positive remarks are a valued acknowledgment of our team's ongoing commitment to maintaining high standards of cleanliness, service excellence, and hospitality. We will continue to uphold these standards to ensure a consistently comfortable and pleasant experience for our guests. We sincerely appreciate your feedback and look forward to the opportunity to welcome you back to Mei Hotel in the future.
Jenni
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff is quite friendly; I've stayed here several times. The location is strategic, and the hotel is quite clean.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for your continued patronage and for taking the time to share your experience at Mei Hotel. We sincerely appreciate your confidence in choosing our property for your accommodation on multiple occasions. We are pleased to learn that you value our strategic location, the overall cleanliness of our facilities, and the courteous service provided by our team. Your feedback is greatly appreciated and reinforces our commitment to maintaining high standards of hospitality and continuously improving the quality of our services. We truly value your loyalty and look forward to welcoming you back to Mei Hotel on your future visits, with the continued aim of ensuring a comfortable and satisfactory stay.
Thomas B. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Excellent hotel, we will always stay at Mei Hotel when we come to Penang.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for your generous review and for your continued confidence in Mei Hotel. We are honoured to know that our property remains your preferred accommodation whenever you visit Penang. Your loyalty is greatly valued, and we sincerely appreciate the opportunity to be part of your travel experience. We remain committed to upholding our standards of service excellence and hospitality to ensure that each visit meets your expectations. We look forward to welcoming you back to Mei Hotel on your future visits to Penang and continuing to provide you with a comfortable and pleasant stay.
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Stayed here during the rainy season. Pros: filtered drinking water in each room, self-service laundry, walkable distance to the city area. Cons: not really soundproof as I can hear music blasting from the hotel surroundings, bed cover and pillow smell bad even though I asked to change them every day, hotel drop-off is always fully parked so it’s impossible to get out of Grab/taxi without getting wet.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience and provide us with your valuable feedback. We are pleased to learn that you found our in-room filtered drinking water, self-service laundry facilities, and strategic location convenient during your stay. We sincerely appreciate your recognition of these aspects of our property. At the same time, the concerns regarding the cleanliness and freshness of the bedding, and the inconvenience caused by limited access to the drop-off area during inclement weather. We understand the importance of a comfortable and hassle-free stay, and we take your concerns seriously. Your feedback will be shared with the relevant departments for careful review and appropriate follow-up. We are committed to continuously improving our facilities and service standards to ensure a more comfortable experience for all our guests. Thank you for bringing these matters to our attention, as your feedback provides us with valuable opportunities for improvement. We sincerely hope to have the opportunity to welcome you back and provide you with an improved experience on a future visit.
NURHADI P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Good service, good view, good access, and good location.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are pleased to learn that your stay met your expectations, particularly in terms of our service standards, the views offered by our property, and the convenience of our location and accessibility. Your positive assessment is sincerely appreciated and reinforces our commitment to maintaining high standards of hospitality, operational excellence, and guest satisfaction. We are grateful for your patronage and look forward to the privilege of welcoming you back for another comfortable and enjoyable stay.
Mina
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Very strategic location, close to everywhere, clean.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We are pleased to note your appreciation of our strategic location, convenient accessibility to surrounding amenities, and the cleanliness of our property. These aspects reflect our ongoing commitment to providing a well-maintained environment and comfortable accommodation that caters to the needs and expectations of our guests. Your feedback is greatly valued and reinforces our dedication to maintaining consistent standards of cleanliness, comfort, and service excellence. We sincerely appreciate your patronage and look forward to the opportunity to welcome you back on a future visit.
Number of reviews per page
20
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