Overall Ratings & Reviews Empress Da Lat Hotel

Good service. But no title.

Had a terrible experience at this hotel. The room was dirty and dusty. The towels were covered in spider webs. The floor was full of sand and hair as if it had not been cleaned. The room was stuffy. The fan could not be turned on. The worst thing was that they did not support early check-in. Check-in 30 minutes early required an additional charge of 50% of the room rate. I will never return to this hotel. Everyone should consider carefully when booking.

Clean, spacious room, nice location. Good value for money.

Hotel, spacious, beautiful, friendly and helpful staff.

The staff is very nice, the room is clean and spacious..10đ is not available but

The room had dirty cups even though it was said to have been thoroughly cleaned. The wardrobe had a moldy spot and was blocked by a dressing table that was difficult to open. One side of the wardrobe had a broken handle. The room was 22 square meters but it was actually not enough, very cramped. It took more than 2 hours to check in. Booked through traveloka, but could only stay on the ground floor, super noisy, no soundproofing, everyone walking back and forth could hear it. In addition, the group of guests sitting outside laughing and talking was enough to hear. Couldn't rest. The shower in the toilet was broken, couldn't be used, the hot water heater only worked for a while. The dryer was super old. Didn't dare use it for fear of burning it The magnetic lock was broken, had to use a mechanical lock. For the price of 600k, it was really expensive. I'm very disappointed in Traveloka for choosing such a bad hotel to advertise to customers.

For the common people, I find this place quite suitable for the price, clean rooms and convenient to go to Da Lat night market.

Friendly and enthusiastic staff. The hotel is behind the night market so it is very convenient to get around.

The room is okay but the toilet is old and smelly. It's not very clean and the staff is indifferent and not enthusiastic.

Quite ok, will stay again next time

The water system had serious problems. My family had to stay without water for 24 hours without any other support from the hotel. Many other families moved out during the night.

nice hotel attentive reception

Room is tiny, did not same as the picture and smelly of drain. Price is not cheap we need to pay more to get a windows room but still smelled and tiny. They reused the toothbrush were sure. We had to break all the toothbrushes and bought new ones to use. So scare

Convenient location, clean, friendly staff

The hotel is very clean, the room is cleaned thoroughly every day. The room is clean and airy. Check in & check out quickly. The road is wide enough for cars to go right to the place. There is a shortcut to the market very close by. There is little food around the hotel but there is a convenient grocery store. I have returned to this hotel many times!

Old room, smelly. Too bad, not worth the money spent.

New room, advantage is near the market, easy to travel. The room has a large glass door to enjoy the view, but the ventilation slot can only be opened slightly, not allowing air circulation. In Da Lat but not cold, have to turn on the fan to sleep.

very bad hotel no parking

Good location, friendly staff

Was told that they would give priority to guests who booked directly over the app. Booked a room and was immediately scammed when the room name was standard with window but the room had no window. Had to pay extra to upgrade to a room with a window.