The staff were nice and friendly, although some didn't smile much. It was a bit uncomfortable swimming. I asked for a towel, but the staff said, "They're out of towels." For a hotel that big, they're out of towels? It seems impossible to me. Maybe the staff was lazy about giving out towels, even though there weren't many people swimming 🙃. The bathroom drain smelled unpleasant, so maybe the bathroom could be checked and maintained better.