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Traveloka (7,634)

Other sources (22)

8.6

Very Good

From 7,634 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

8.6

Service and Facilites

8.7

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Staff Friendliness (118)

Bedroom (115)

Bathroom (110)

Hotel Area (110)

Ambiance (106)

Room Space (104)

Taste (98)

Variety (96)

Accessibility (88)

Family Friendly (88)

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Traveler Reviews Horison Ciledug

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Customer reviews

F***i

8.2

/10

Reviewed 4 day(s) ago

It's pretty good if it's a place to bring children and it's also comfortable... although I'm sorry the food wasn't very good and it wasn't good at all in my opinion and my husband 😁

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a***i

Staycation

10.0

/10

Reviewed 4 day(s) ago

Good experience, nice place to stay and you can enjoy food nearby

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liliani

Business

10.0

/10

Reviewed 6 day(s) ago

Regular stay, clean hotel, good service, friendly receptionist, all ok 🥰

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Susilasari

Staycation

10.0

/10

Reviewed 1 week(s) ago

Comfortable hotel & always want to come back here because the hotel is that comfortable

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A***s

Staycation

9.7

/10

Reviewed 1 week(s) ago

Great, comfortable. Perfect for those looking for a place to stay near Jakarta.

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Accommodation's Reply

20 Aug 2025

Dear Mr./Ms. A*s, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our comfortable hotel, which made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests. Once again, thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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Nurhidayanti

Leisure

10.0

/10

Reviewed 1 week(s) ago

Unfortunately there is no grill, this is the second time I checked in here.

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Accommodation's Reply

20 Aug 2025

Dear Ms. Nurhidayanti, Thank you for taking the time to share your experience. Thank you for your positive feedback about our hotel, which made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests. Once again, we thank you and look forward to welcoming you back. Warm regards, Kiki Triandini, General Manager

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Y***a

Leisure

9.7

/10

Reviewed 2 week(s) ago

Spacious rooms, clean hotel, complete facilities, delicious food, close to transportation facilities.

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Accommodation's Reply

20 Aug 2025

Dear Mr./Ms. Y*a, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our spacious rooms, clean hotel, complete facilities, delicious food, and close proximity to transportation, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests, once again, thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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E***a

Leisure

10.0

/10

Reviewed 2 week(s) ago

Friendly staff, responsive housekeeping, easy access, guaranteed security, close to the Transjakarta terminal

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Accommodation's Reply

20 Aug 2025

Dear Mr./Ms. E*a, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our friendly staff, responsive housekeeping, and the hotel's strategic location, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests. Thank you again and look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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u***h

Staycation

9.7

/10

Reviewed 2 week(s) ago

Never disappointed every stay here

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Accommodation's Reply

20 Aug 2025

Dear Mr./Ms. U*h, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our hotel, which made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests, once again, thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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D***y

6.6

/10

Reviewed 2 week(s) ago

I've been asking to borrow plates since 2 p.m., and they haven't been delivered until 8 p.m. I've asked twice, but they haven't delivered. The staff are very unhelpful.

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Ary P.

10.0

/10

Reviewed 2 week(s) ago

It's all good, I'll be back soon.

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Accommodation's Reply

20 Aug 2025

Dear Mr. Ary P, thank you for taking the time to share your experience. Thank you for your positive feedback regarding our hotel, which made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests. Once again, we thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini, General Manager

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L***s

9.7

/10

Reviewed 4 week(s) ago

The hotel's location is strategic because it is on the main road, the rooms are clean, the staff service is good, the food is quite good. Overall it's ok.

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. L*s, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our hotel's strategic location, great rooms, and the excellent service of our staff, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests. Thank you again and look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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Y***a

Leisure

9.7

/10

Reviewed 4 week(s) ago

A comfortable and pleasant hotel. Close to public transportation, the food is delicious and has a wide variety.

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. Y*a, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our comfortable and pleasant hotel, strategic location, and delicious and varied food that made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests, once again, thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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fuji a.

Staycation

9.7

/10

Reviewed 5 week(s) ago

This is my second time staying here, and I'll be back because it's so comfortable. The breakfast is delicious and has a lot of variety, I really love it. The dining area is also connected to the playground and swimming pool, so after breakfast you can take the kids straight to the playground or go swimming. I also tried the buffet & grill in the evening, and the food was pretty good. I'll definitely be back here 💕

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. Fuji, thank you for taking the time to share your experience. Thank you for your positive feedback regarding our delicious and varied food, playground area, and swimming pool, which made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests. Once again, we thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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E***l

Staycation

8.5

/10

Reviewed 6 week(s) ago

The staff were all friendly, the food was delicious, and the rooms and bathrooms were nice. It was nice to have two access keys, making it easier to get in and out even if someone else was still in the room.

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. E*l, Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our friendly staff, delicious food, and nice rooms, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests. Thank you again and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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andi s.

Business

8.5

/10

Reviewed 6 week(s) ago

comfortable and friendly staff, nice environment, young and easy to go anywhere

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. Andi s, thank you for taking the time to share your experience. Thank you for your positive feedback regarding the friendly service of our staff and the strategic location of our hotel, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests. Once again, we thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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A***a

Staycation

9.4

/10

Reviewed 6 week(s) ago

Good experience but my request to have 1 single bed wasn’t fulfilled as they said already occupied. What come 1st is served 1st right? One last thing is the outdoor which have bean bag and playground for the kids, seems they did not put any sign for “no smoking” and there are few people that smoke in the area, i’m not sure the staff aware of the smoker or not.

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N***k

Staycation

10.0

/10

Reviewed 6 week(s) ago

The staff is very friendly, responsive and alert 👍🏻

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Accommodation's Reply

03 Aug 2025

Dear Mr./Ms. Yosafat R.W., Thank you for taking the time to share your experience. Thank you for your positive feedback regarding the friendly, responsive, and prompt service of our staff, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests. Once again, we thank you and look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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Tarida M.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Always okay, comfortable, good service, lots of interesting offers

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Accommodation's Reply

03 Aug 2025

Dear Ms. Tarida m, thank you for taking the time to share your experience. Thank you for your positive feedback regarding the friendly service of our staff and our hotel's many attractive offers that made your stay at Hotel Horison Ciledug memorable. We will continue to provide our best service to our guests. Once again, we thank you and look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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M***M

9.7

/10

Reviewed 7 week(s) ago

Cool, the room is so clean and the staff are friendly.

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Accommodation's Reply

03 Aug 2025

Dear Sir/Madam, thank you for taking the time to share your experience. Thank you for your positive feedback regarding the friendly service of our staff and our clean rooms, which made your stay at Hotel Horison Ciledug a memorable one. We will continue to provide our best service to our guests, once again, we thank you and we look forward to welcoming you back. Warm regards, Kiki Triandini. General Manager

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