Traveloka (978)
8.6
Very Good
From 978 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.8
Meal
8.3
Location
8.6
Service and Facilites
8.9
People often mention about The Onsen Hot Spring Resort Batu
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Staff Friendliness (48)
Ambiance (48)
Bedroom (44)
Hotel Area (44)
Room Space (42)
Family Friendly (40)
Bathroom (39)
Wifi (36)
Variety (33)
Taste (31)
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Traveler Reviews The Onsen Hot Spring Resort Batu
Number of reviews per page
20
40
Customer reviews
Mohamad I.
10.0
/10
Reviewed 1 day(s) ago
Okay then... the atmosphere is also very interesting and instagrammable
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Sisca S.
Leisure
9.7
/10
Reviewed 4 week(s) ago
A place that always makes an impression. Since my child was 2 years old, I have always returned to the onsen every year to celebrate my child's birthday.
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1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Mrs. Sisca, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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h***o
10.0
/10
Reviewed 4 week(s) ago
Fun... Friendly staff, lots of activity areas. Delicious breakfast.
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Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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Yuniwati W.
Leisure
9.7
/10
Reviewed 5 week(s) ago
The service was excellent, the atmosphere comfortable, and the hot water for soaking was also satisfactory. A small suggestion... a cooler should be provided in each room, as upon check-in and entering our room, we were extremely hot due to the lack of air conditioning and only one cooler provided for each of the two rooms. We apologize and thank you.
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Accommodation's Reply
16 Aug 2025
Dear Mrs. Yuniwati W, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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E***s
10.0
/10
Reviewed 6 week(s) ago
My first experience of having a private onsen in this cottage, it was so much fun 😊
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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R***y
10.0
/10
Reviewed 8 week(s) ago
Good facilities, good services, and friendly staff
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Accommodation's Reply
01 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto, General Manager
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Mariana n.
Staycation
9.3
/10
Reviewed 9 week(s) ago
Overall, it's okay, but the Fushimi restaurant lacks authentic Japanese flavor. Compared to ramen in Jakarta, the taste is quite different. The sushi is also lacking.
The room was nice, clean, the bathroom was okay, the hotel was clean, and the staff was friendly and helpful. The soundproofing is lacking, so it can be noisy at night with traffic noise.
From the onsen, you can walk to the paragliding site. Just ask the receptionist for the paragliding operator's phone number. The operator will then guide you via a shortcut through the rice fields/gardens to the landing site. It's about a 5-10 minute walk.
Taking a Grab or ordering GrabFood/GoFood is also easy.
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Accommodation's Reply
19 Jul 2025
Dear Mrs. Mariana, Thank you for your review, criticism, and suggestions. We apologize for the inconvenience. We will evaluate and improve this in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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a***a
Leisure
10.0
/10
Reviewed 10 week(s) ago
Very satisfied staying at the onsen… the atmosphere is very comfortable
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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BANU S. A.
Leisure
9.7
/10
Reviewed 10 week(s) ago
Perfect for a family vacation, with a Japanese theme, a private onsen that automatically turns on from 8 p.m. to 11 p.m., and complete room amenities, even without air conditioning (the rooms are cool even during the day).
There are ATV rides, fishing, and kimono rentals.
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Accommodation's Reply
15 Jul 2025
Dear Mr. Banu S. A, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
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J***n
Staycation
9.7
/10
Reviewed 12 week(s) ago
The staff was very helpful and accommodating. Shout out to Ms. Abel for being patient with us while we try the traditional costumes. The whole place is relaxing and enjoyable, just being one with nature. Will definitely come back.
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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E***K
8.8
/10
Reviewed 12 week(s) ago
A pleasant experience, friendly and responsive hotel staff. A suggestion to provide a stair railing at the cottage entrance gate might help with access for seniors.
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Accommodation's Reply
24 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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G***t
10.0
/10
Reviewed 17 week(s) ago
A comfortable and quiet vacation spot for families, friendly and responsive staff, clean lodging rooms provided with yukata for every guest who stays, a Japanese-style breakfast menu is very suitable for our family's tongue. Private onsen in each lodging makes you relax by soaking in warm water while enjoying the romantic night atmosphere.
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2 people find it helpful
Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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D***i
10.0
/10
Reviewed 17 week(s) ago
very satisfied with everything, the food, the atmosphere, everything, I want to go there again next time
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Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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A***s
8.5
/10
Reviewed 18 week(s) ago
Everything is good, only the wifi signal is sometimes error, maybe you can add a play area for the children.
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Agus Saiful, Thank you for your review, criticism and suggestions, we apologize for the inconvenience, we will evaluate and improve in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
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N***l
Leisure
8.8
/10
Reviewed 19 week(s) ago
It's fun, but it's dark at night, I fell down the stairs when I was about to enter because it wasn't bright enough so I couldn't see that the stairs were quite high... everything was fine, I enjoyed staying here.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Ms. Nurul Ailiyah, Arigatōgozaimasu (ありがとうございます) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. We realize that some aspects of the room still need to be updated and we will look into this immediately. We also apologize for the incident that happened to you. We will take immediate steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. Hopefully you will give us another chance to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
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A***L
Staycation
10.0
/10
Reviewed 20 week(s) ago
The Japanese style hotel is okay. The atmosphere and hot water are great.
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Accommodation's Reply
02 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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a***e
Leisure
9.7
/10
Reviewed 23 week(s) ago
the service is very satisfying, all employees are agile in fulfilling customer requests. For the food is ordinary but it is replaced by the view and other facilities that are very good. Hopefully can come here again another time
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Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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e***n
10.0
/10
Reviewed 23 week(s) ago
delicious food, 24-hour pick-up and drop-off from room to parking lot, spacious place, friendly and responsive service.
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Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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NA
Nugi A.
10.0
/10
Reviewed 30 week(s) ago
Very great place for stay vacation with family. The staff are very nice including front office team Shindy and Meimei. Highly recommended hotel!
3 people find it helpful
Accommodation's Reply
28 Feb 2025
Dear Mr. Nugi, Arigatōgozaimasu (ありがとうございます) for the review you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
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R***a
8.2
/10
Reviewed 30 week(s) ago
lots of rat and lizard droppings. This is the first time I've found a lodging this dirty. Hopefully it will be an evaluation material
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Accommodation's Reply
24 Feb 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the reviews, criticisms and suggestions that you have given, we apologize for the inconvenience, we will make an evaluation and improvement in the future so that The Onsen Hot Spring & Resort can continue to maintain the quality of products and services provided for every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
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Number of reviews per page
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40
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