8.8
Very Good
From 5,631 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Bandara - Palembang
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Staff Friendliness (143)
Hotel Area (136)
Ambiance (135)
Room Space (135)
Bedroom (129)
Taste (128)
Family Friendly (126)
Bathroom (123)
Variety (123)
Surroundings (121)
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Traveler Reviews Hotel Santika Premiere Bandara - Palembang

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40
Customer reviews
T***a
icon-Staycation
Staycation
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7.0
/10
Reviewed 5 day(s) ago
Ordered a slice cake for my parents, from 8 to 12 noon, it wasn't delivered, the reason being that the restaurant was still busy with breakfast and I was already checking out 🙂🙂
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Accommodation's Reply
22 Aug 2025
Dear guest, Thank you for sharing your experience. Please accept my apologies as your stay fell short of expectations, especially on such a special occasion. Your feedback highlights a concern of service response that are well below the standard we strive for. Please know that this is not reflective of the experience we aim to deliver. While I cannot change your initial impression, I would truly appreciate the opportunity to restore your confidence in our hotel. Should you consider staying with us again, please feel free to reach out, we would ensure a more seamless and enjoyable visit. Regards, Ida Bagus Gede Suambara General Manager
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Ria A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Thank you for the cake from Hotel Santika.. 🥰 Happy birthday to the Republic of Indonesia.. 🇮🇩
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Accommodation's Reply
21 Aug 2025
Dear Ria, It pleases us to know that you had a fantastic experience. We were extremely pleased to read your positive impression about our hotel. Thank you for highlighting our complimentary welcome platter to celebrate Indonesian Independence Day. We look forward to pleasure of welcoming you back. Regards, Ida Bagus Gede Suambara General Manager
larauziwahyuli
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable sleeping there with lake view
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Accommodation's Reply
19 Aug 2025
Dear larauziwahyuli, Thank you for your lovely review and perfect score. Could not ask for more. Look forward to your return. Regards, Ida Bagus Gede Suambara General Manager
H***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Night view is excellent. Room big. Food ok. Clean.
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Accommodation's Reply
18 Aug 2025
Dear guest, Thank for your sweet notes. It looks like everything went well with your stay. Just wish we had a better score. Sincerely, Ida Bagus Gede Suambara General Manager
Poltak M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good hotel and good services, very recommended hotel to stay overnight when anyone came and visited Palembang.
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Accommodation's Reply
15 Aug 2025
Dear Poltak, Thank you for taking the time to share your experience. We are delighted to learn that your stay was enjoyable. Your encouraging comments towards the entire team are the best motivator for us to continue creating memorable experiences for our guests. Rest assured that we will share your kind words to the team. Thank you again and we cannot wait to welcome you back very soon! Regards, Ida Bagus Gede Suambara General Manager
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly, clean and very comfortable
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Accommodation's Reply
15 Aug 2025
Dear Guest, Thank you for sharing your thoughts on your stay with us. It sounds like you had a great time! We look forward to welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
A***o
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the hotel is very comfortable for family choice.
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Accommodation's Reply
12 Aug 2025
Dear guest, We’re so glad to hear you had a pleasant stay. We appreciate your note on friendliness of our staff and will absolutely share it with the team as we continue refining every detail. We can’t wait to welcome you back soon. Sincerely, Ida Bagus Gede Suambara General Manager
N***l
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Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
the room’s ac where i was upgraded to was pretty hot, maybe the aircon was pretty old and needed some filter change. The rooms also weren’t as soundproof so the sounds from the corridor and the other rooms were pretty loud. The staffs were friendly but the room service kinda slow, i was asking for an iron during the night but it was delivered in the next afternoon after i called the receptionist for the second time. And when i’m about to checkout i was phoning the receptionist help for the bellboy to bring a trolley but it wasn’t coming to my room until i was coming down to the lobby by myself to do the checkout and asking for it for the second time.
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Accommodation's Reply
11 Aug 2025
Dear guest, Thank you for sharing your feedback and I am sorry to read that the experience was not seamless. Please accept my sincere apologies for this. On the same token thank you for highlighting the friendliness of our staff. Your feedback has been shared with the team in order to improve and I hope we get another opportunity to showcase these improvements. Regards, Ida Bagus Gede Suambara General Manager
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Parlan L.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I swear it's cool, comfortable, the staff are friendly 🥰 when I have the chance again I want to come here again 🥰😘
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Accommodation's Reply
12 Aug 2025
Dear Parlan, We're thrilled to hear that you felt well cared for throughout your stay, and we’ll be sure to pass your compliments along to our teams. Thank you for taking the time to share your experience. We can’t wait to welcome you back soon! Kind regards, Ida Bagus Gede Suambara General Manager
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Nadila E.
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8.5
/10
Reviewed 3 week(s) ago
Good and comfortable for bringing children"🙌🏻, but the swimming pool floor is very loose and dangerous for children"
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Accommodation's Reply
12 Aug 2025
Dear Nadila, Thank you for sharing your feedback. My apologies that we did not exceed your expectations, we always strive to make every single guest feel special. We appreciate pointing out some opportunity areas although we took action daily to prevent even more damage (pool tiles coming off). Thank you again and we look forward to welcoming you back sometime soon! Sincerely, Ida Bagus Gede Suambara General Manager
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This family-friendly hotel boasts a spacious 49m2 room, which is still plenty spacious with an extra bed. The swimming pool is quite spacious, and the breakfast selection at Shantika Premier is excellent, with a wide selection of flavors and a mix of traditional and international dishes.
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Accommodation's Reply
31 Jul 2025
Dear guest, Thank you for your kind words! I'm delighted to hear you enjoyed the spacious room, the breakfast experience and the swimming pool. Your words of praise means a lot and we look forward to welcoming you back soon! Sincerely, Ida Bagus Gede Suambara General Manager
s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A comfortable hotel with many facilities. Feels like home. Thank you to the staff. Don't forget to fix the tiles in the pool, sis.
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Accommodation's Reply
12 Aug 2025
Dear guest, Thank you so much for your kind words about the hotel. We’re thrilled to know you enjoyed your stay overall. Thank you as well for your feedback on our pool maintenance although we took proper care of our pool tiles daily. We look forward to welcoming you back in the future! Regards, Ida Bagus Gede Suambara General Manager
Mike J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
all good and very enjoyable
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Accommodation's Reply
24 Jul 2025
Dear Mike, Thank you for your candid review. Glad to hear that everything went well with your recent stay. Look forward to the pleasure of welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most suitable hotel for a family staycation, lots of entertainment for children, varied breakfast, clean and comfortable.
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Accommodation's Reply
21 Jul 2025
Dear Desi, Thank you for your kind review. We are delighted you enjoyed your stay and appreciate your comments about our kids activities and breakfast offering. We look forward to welcoming you back very soon! Sincerely, Ida Bagus Gede Suambara General Manager
Edwardo B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
This is the cheapest and best hotel I've ever stayed in. For 1 million rupiah per night, the facilities and rooms are like a 5-star hotel, almost like a resort. The rooms are spacious. The lobby is luxurious. Highly recommended.
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Accommodation's Reply
21 Jul 2025
Dear Edwardo, Thanks for sharing your superb review with the community. It looks like we have ticked all the boxes and hope to continue to deliver a good balance between quality and price for your future visits. Sincerely, Ida Bagus Gede Suambara General Manager
Tan U.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
can't say the word "mantul". only the AC is not cold enough in room 619 otherwise it's approved 👋 the hotel facilities are complete, there's even a playground for kids
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Accommodation's Reply
22 Jul 2025
Dear Tan, Thank you for your raving review and your notes on our air condtioning system in the room. Myself and the team are looking forward to the pleasure of welcoming you back soon! Regards, Ida Bagus Gede Suambara General Manager
Ichen I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It was fun staying here, next time I have to bring the kids because the place is also kids friendly.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Ichen, Thank you for sharing your thoughts on your stay with us - it sounds like you had a great time! We look forward to welcoming you back with your family soon. Warm regards, Ida Bagus Gede Suambara General Manager
huzaima r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is spacious near the airport and there is a large park for jogging with a lake view, the swimming pool is also large.
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Accommodation's Reply
18 Jul 2025
Dear Huzaima, Thank you for your lovely notes and oustanding score 10/10. Can't ask for more. Look forward to your returns. Regards, Ida Bagus Gede Suambara General Manager
y***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
comfortable place, only the food needs to be improved again
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Accommodation's Reply
16 Jul 2025
Dear guest, We’re so glad to hear you had a good stay. We appreciate your note on our food offerings and will absolutely share it with the culinary team as we continue refining every detail. We can’t wait to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager
Nanda P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Highly recommended for a family staycation in Palembang, the price is very reasonable for the happiness of the whole family... places like this in South Sumatra should be a concern...
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Accommodation's Reply
16 Jul 2025
Dear Nanda, We are delighted that you enjoyed your stay with us - thank you for sharing it with the community. We look forward to welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
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