Dear guest,
Thank you for sharing your experience. Please accept my apologies as your stay fell short of expectations, especially on such a special occasion. Your feedback highlights a concern of service response that are well below the standard we strive for. Please know that this is not reflective of the experience we aim to deliver. While I cannot change your initial impression, I would truly appreciate the opportunity to restore your confidence in our hotel. Should you consider staying with us again, please feel free to reach out, we would ensure a more seamless and enjoyable visit.
Regards,
Ida Bagus Gede Suambara
General Manager