8.7
Very Good
From 142 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.0

Meal

8.2

Location

8.9

Service and Facilites

8.8

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mella Hotel

Number of reviews per page
20
40
Customer reviews
Edison S. O.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 88 week(s) ago
It took 2hrs of waiting before they provide a room for us. We reserved and paid in advance like 2 weeks prior to our check in date to avoid hustle but still too long of waiting. They could't give us an available room until I talked to their Manager. Unforgettable experience!
Find this review helpful?
Mae R. V.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 292 week(s) ago
My family and I had a wonderful stay - the people/ staff were all pleasant, entire venue was very tidy and kept smelling really good. Facilities were tidy and made available to guests; it was the people that made all the difference. Thumbs up!
Find this review helpful?
Accommodation's Reply
06 Feb 2020
Hi Mae, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team
Carlo J. L.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 294 week(s) ago
The rooms are spacious and clean. Breakfast is okay. Pool is not too big but it isn't crowded most of the time. The Hotel's venue is superb. All you need is in a few minutes walk. The bar at night is a plus too
Find this review helpful?
Accommodation's Reply
06 Feb 2020
Hi Carlo, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team
Joan A. D.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 295 week(s) ago
The staff are very friendly and accommodating. Our room is clean and comfy. Will definitely come back.
Find this review helpful?
Accommodation's Reply
14 Jan 2020
Hi Joan, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team
April L.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 296 week(s) ago
Mella Hotel is such an amazing hotel with very helpful staff. If there is one thing I want them to improve, that would be their shower heating as it doesn't heat properly.
Find this review helpful?
Accommodation's Reply
14 Jan 2020
Hi April, We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit to Mella. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you again and we look forward to welcoming you back here at Mella. Stay in touch, Mella Team
Profile Picture
Paula M. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 297 week(s) ago
Super nice staff! Very clean too. Very accommodating. Will definitely come back!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jan 2020
Hi Paula, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team
Alma Zamoranos
icon-Family
Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 303 week(s) ago
A good staycation choice. Although this time we were located near the facilites room and we can hear the staff walking, talking and even banging of the doors.
Find this review helpful?
Ainj T.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 304 week(s) ago
My fam and I enjoyed our stay. The staff are courteous. My kids loved the pool. We are defintely coming back!
Find this review helpful?
Mesaly G.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 310 week(s) ago
Mella hotel let's you experience luxury at a very affordable price. All the staffs we're accommodating and respectful. Facilities are clean! We had an amazing stay!
Find this review helpful?
MA ELAINE L.
icon-Family
Family
icon-origin-TRAVELOKA
9.6
/10
Reviewed 314 week(s) ago
I have stayed here for more than 3x already and have always loved my stay. Its nearest to my home so its convenient for me. The restaurants and places around are very clean and peaceful. Inside the hotel, pool is very clean and nice + love the interior design of rooms and lobby. Just need some improvements on food choices for breakfast buffet, then it’ll be the perfect staycation anytime.
Read More
Find this review helpful?
Jomer M. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 318 week(s) ago
Very convenient location. Clean facilities Gym!!! Yes! The pool was family friendly. All their staffs were very friendly. Wifi was superb👍🏻 Perfect for short staycation Just what I needed
Find this review helpful?
RUTH R. I.
icon-Family
Family
icon-origin-TRAVELOKA
6.6
/10
Reviewed 327 week(s) ago
Everything was awesome since it was are 3rd time we obviously love Mella. Their service, food and staff were excellent they are doing extra mile but unfortunately, I got an accident while taking a shower. my whole body fell off the floor as I reached my hand to where the soap was placed, luckily my head did not hit the wall. The floor was so slippery that the tiles seem not intended for flooring design but for countertop or lavatory. Maybe they should permanently put a mat inside shower area because not everybody is aware that the mat was under lavatory. Me and my 11 y.o. son just checked out 11 am and headed to ER to have X-ray for my spine. (Sorry I was not able to take a photo of how the floor tiles looked like.)
Read More
Find this review helpful?
Paula L. R. C.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 329 week(s) ago
It's a hidden gem on this side of the city. Facilities are beautiful and the staff is very courteous! Wonderful.
Find this review helpful?
AQUINO D. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
Had a wonderful stay at Mella Hotel. Room is clean and pleasant. The staff are approachable and polite. Good value for money.
Find this review helpful?
Aubry R. D. C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 331 week(s) ago
Great hotel. We’ll definitely comeback.
Find this review helpful?
Jessica M. C.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 332 week(s) ago
This is our first time here and definitely will not be the last. The kids enjoyed the pool, the breakfast was okay. Room is pretty nice plus we got it on a discount. Thanks Traveloka for letting us experience this.
Find this review helpful?
emmanuel y.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 333 week(s) ago
Nice new hotel with modern Filipino themed interiors. Near airport.
Find this review helpful?
Profile Picture
Ione D.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
10.0
/10
Reviewed 334 week(s) ago
Friendly people and amenities are really great! Will definitely stay again.
Find this review helpful?
Kathleen M. C. G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 335 week(s) ago
Loved my stay here! Fastest wifi 👌🏻 Hidden gem in Las Pinas. Tho they don't have room service, you have to go down to their dining area to pick up your order.
Find this review helpful?
Profile Picture
Wenida M. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 336 week(s) ago
Still the best hotel for me. It's always home away from home. Thank You Mella
Find this review helpful?
Number of reviews per page
20
40