Thank you sir/madam. Have chosen Sp Hotel as your accommodation service, for dirty rooms we apologize for the inconvenience, we will immediately process it to improve the cleanliness of the rooms and hotel areas. And for the service, we apologize if it does not satisfy your expectations during your stay, but we need to emphasize that guests who stay in accordance with the regulations of the order voucher, so be wise in your comments. If you are unsure about the room type and price, you can go directly to the hotel, call and contact us on sp hotel social media, instead of blaming the hotel or our service. Thank You.

Warm greetings from sp hotel, Dear mother, thank you for choosing sp hotel as your choice of stay. We apologize for the inconvenience during your stay at sp hotel, we do not provide water heaters in the rooms according to the hotel description that we put in the Traveloka application. But you can still borrow by asking for availability at the Receptionist, if the response on WA is slow, you can press 0 for ext Receptionist, or you can go to the lobby directly. Thank You.

Dear Ms Yuli Thank you for choosing SP Hotel for your stay. We do apologize for the inconvenience during your stay in our hotel. Therefore to ensure our quality, we have forwarded your review to the following department. We do provide hairdryer and kettle jar as per request to the reception. Nevertheless, we do hope to see you again soon in the future. Regards Management