Dear Valued Guest,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience with our night staff, and we deeply regret that we did not meet your expectations during your stay.
At Hoàng Yến Hotel – Phú Mỹ Hưng, we always strive to deliver warm and professional service at all hours, and we take your comments seriously. Please rest assured that we are addressing this internally and taking appropriate steps to improve our front desk service, especially during the night shift.
We genuinely hope you will give us another opportunity in the future to provide you with the comfortable and courteous hospitality that we are known for.
Sincerely,
Hoàng Yến Hotel – Phú Mỹ Hưng