I checked in at 8pm, went all day long and was very tired, wanted to rest early but went to the hotel, the staff said "I don't know what traveloka is", I searched on another application and told me not to have my booking. after 30 minutes of tired waiting, the new staff called the director and asked about his booking, then confirmed. However, the staff gave me a key without caring about the room I had booked. I doubt that if I have the right room, the staff will ask my room and give me another key. The rooms have the smell and garbage of the previous people, they are not cleaned, the substance and corner of their room. In general, this hotel is very bad, not wanting to meet again