Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize if your stay did not meet your expectations. We greatly appreciate any feedback you provide, as it helps us continuously improve the quality of our services and facilities. Furthermore, we respectfully request your clarification that, upon inspecting your room, we discovered that the bathroom towels were being used as a bath mat, even though our team had provided a bath mat in the bathroom. Our team remains committed to maintaining the cleanliness, comfort, and high standards of service and room quality that all guests deserve. We thank you for your feedback and will incorporate it into our future evaluations. Sincerely, Agus Setiawan, Front Office Manager