Hotel Santika Gresik

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Overall Ratings & Reviews Hotel Santika Gresik

Traveloka (1,700)
Other sources (6)
8.6
Very Good
From 1,700 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

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Staff Friendliness (38)
Bedroom (38)
Variety (37)
Ambiance (33)
Bathroom (33)
Room Space (32)
Hotel Area (32)
Taste (32)
Family Friendly (31)
Accessibility (30)
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Traveler Reviews Hotel Santika Gresik

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I've been visiting my in-laws in Gresik since my first child until recently, when my second child came, I've always stayed here whenever I've been in Gresik. The location is right next to the mall, making it super easy to buy anything and find food and snacks. The staff are incredibly friendly, the rooms are clean and spacious, the bathrooms are spotless, and the amenities are complete. The swimming pool is spotless, and my husband and kids loved swimming. The breakfast is great, the food is delicious, and my family and I all got along well. Actually, staying two nights wasn't enough. God willing, I'll stay here again if I'm in Gresik. Thank you, Santika Gresik.
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
Book a deluxe king suite, comfortable for families because of the dividing wall. It's a convenient staycation option because it's directly connected to the mall, and there's a Transmart, so groceries are close by. There's no baby crib available yet, but it's recommended that you provide one since many families staying with babies are staying. Overall, the hotel is good, and the staff are friendly.
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Mohammad T. M.
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10.0
/10
Reviewed 3 week(s) ago
quite good, just need to improve the friendliness of the staff
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Accommodation's Reply
05 Jan 2026
Dear Mr. Mohammad T.M., From Santika Gresik Hotel, we respectfully thank you for choosing us as your accommodation and for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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A***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 week(s) ago
A hotel with excellent service, spacious and cool rooms. The breakfast is excellent. Definitely recommended. Thank you to the hotel staff. 🫰
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Accommodation's Reply
05 Jan 2026
Dear Ariana, Warm greetings from Santika Gresik Hotel. Thank you for choosing us as the venue for your seminar and thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more comfortable and memorable, please let us know. We are always happy to assist you. Thank you again and we hope to welcome you back soon. Sincerely, Jelanee Romli, General Manager
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W***u
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Staycation
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7.2
/10
Reviewed 6 week(s) ago
The food was very bad, cold fried rice, cold fried egg, salty stir-fried vegetables, little variety, not up to the standard of the Santika Hotel which is famous for its delicious food.
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1 people find it helpful
astri k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Unfortunately the toothbrush provided is 1 cm.
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Accommodation's Reply
02 Dec 2025
Dear Ms. Astri Kusumawati, Warmest regards, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you once again and we look forward to welcoming you back soon. Best regards, Jalani Romli, General Manager
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h***y
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Recommended, good one with mall
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Accommodation's Reply
02 Dec 2025
Dear Ms. Hetty Ellen Suwu, We would like to extend our warmest wishes to you at Hotel Santika Gresik. Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback about your stay. We are glad that you enjoyed your stay with us. If there is anything we can do to make your next stay even more memorable and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Sincerely, Jalani Romli General Manager
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Sentot K.
icon-Leisure
Leisure
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8.5
/10
Reviewed 14 week(s) ago
The hotel is comfortable to stay in, close to everywhere, the staff is very helpful.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Saint, Hotel Santika Gresik, Thank you for choosing us and sharing your valuable feedback. We are delighted to hear that you enjoyed your stay. If you have any suggestions, please do not hesitate to let us know. All our staff will do their best to make your next stay even more comfortable and pleasant. Thank you once again for choosing us and we look forward to welcoming you back soon. Best regards, Gerald Romley, General Manager
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Tantiana n.
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10.0
/10
Reviewed 15 week(s) ago
Everything is in accordance with hotel service standards.
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Accommodation's Reply
05 Nov 2025
Dear Ms. Tantiyana N, Sincerely yours, Hotel Santika Gresik Thank you for choosing us as your venue for your seminar and for taking the time to share your feedback with us about your stay. We are delighted to hear that you enjoyed your stay at our hotel. If there is anything we can do to make your next stay even more pleasant and comfortable, please do not hesitate to let us know. We will be happy to serve you. Thank you again and we hope to welcome you back soon. Best regards, Jalani Romli, General Manager
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A***a
icon-Business
Business
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10.0
/10
Reviewed 15 week(s) ago
The staff at Hotel Mas Humam are very friendly, kind, and professional in housekeeping work.
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Accommodation's Reply
05 Oct 2025
Dear Mr. Aditya, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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S***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The room is comfortable, the staff is nice and friendly... It's very pleasant 👍
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Accommodation's Reply
05 Oct 2025
Dear S*t, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager.
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice and clean.. The variety of food has been increased again.
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Accommodation's Reply
05 Oct 2025
Dear A*l. Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again and we look forward to welcoming you back soon. Best regards, Jaelani Romli. General Manager.
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Muhamad
icon-Staycation
Staycation
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10.0
/10
Reviewed 16 week(s) ago
The swimming pool is suitable for children. Friendly service.
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Accommodation's Reply
24 Sep 2025
Dear Mr. Muhammad S. B, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff is very friendly and helpful.
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Accommodation's Reply
05 Oct 2025
Dear Mr. Himawan, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We were happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager.
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S***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Maintain the quality of the hotel's service. The only downside is that the twin beds are combined into one.
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Accommodation's Reply
05 Oct 2025
Dear S*t. Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager.
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Excellent.. If you're bored, just come here, it's really close to home 😁
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+5
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Ms. I*a, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your seminar and for taking the time to share your review during your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Best regards, Jaelani Romli. General Manager.
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
So cozy stay in here, near with Transmart and easy access to anywhere
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Accommodation's Reply
24 Sep 2025
Dear Mr Duta Setyawan, Warmest Greetings From Hotel Santika Gresik Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there’s anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli General manager
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
friendly service and clean room
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Mr. Sonni, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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Woto W.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 25 week(s) ago
Ordered smoking, received non-smoking. Friendly female staff
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Accommodation's Reply
04 Aug 2025
Dear Mr. Woto W, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. We apologize for the inconvenience, and we will ensure that our mistake will not happen again. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff was friendly upon check-in. The staff were responsive and always helpful. The service was very good.
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Ms. Triyanti Meytaputri, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your seminar and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We were happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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Number of reviews per page
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