Dear Valued Guest, Thank you for having chosen to stay at The Apurva Kempinski Bali during your recent vacation to Bali and for sharing your wonderful experience. I thank you for mentioning the genuine hospitality and service shown by the team to ensure you have a truly memorable experience to cherish. Thank you so much for your very kind words of motivation and encouragement, which truly means a lot to each one of us. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently. I have shared your kind feedback with our entire team and they are very glad for having being given the opportunity of creating everlasting memories. The team and I thank you for your gracious feedback once again and we look forward to welcoming you back with us in not too distant future. Thank you and Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you for sharing your review. We are glad that you have had a wonderful impressions on The Apurva Kempinski Bali. We look forward to your future residency with us in the very near future. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you for sharing your review. We are glad that you have had a wonderful impressions on The Apurva Kempinski Bali. We look forward to your future residency with us in the very near future. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you very much for staying at The Apurva Kempinski Bali and for taking the time to share your experience. We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your experience very much. We strive to give the best service and create memorable moments for our guests during their stay and going through your review make us believe that we are on the right path. We certainly hope that future plan will bring you back to stay with us for another memorable experience. Sincerely yours, The Apurva Kempinski Bali

Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you very much for having chosen The Apurva Kempinski Bali during your vacation in Bali. We are delighted that you enjoyed the genuine care and services in every aspects of your visit at our resort. Your kind words truly inspire us to constantly deliver service excellence to our guests. We look forward to welcome you back to our resort in the near future. Sincerely yours, The Apurva Kempinski Bali

Dear Mr. Handi, Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali

Dear Bapak Charles, Thank you for staying at The Apurva Kempinski Bali and for sharing your experience. We are glad you were able to enjoy a pleasant experience at the hotel and sincerely appreciate your candid review on the breakfast menu selection. Please rest assured that your feedback will be discussed with the relevant team to elevate guest experience in the future. We truly hope to have the pleasure to welcome you back to our Majestic Open-Air Theater! Yours sincerely, The Apurva Kempinski Bali

Dear Valued Guest, Thank you for staying at The Apurva Kempinski Bali and for sharing a positive review. We look forward to welcome you bac to our resort in the near future. Kind regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you for staying at The Apurva Kempinski Bali and for sharing a positive review. We look forward to welcome you bac to our resort in the near future. Kind regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you very much for staying at The Apurva Kempinski Bali and for taking the time to share your experience. I am truly pleased to learn that you enjoyed the warm hospitality of our team, as well as the comfort of your room and our resort facilities. That said, I am deeply sorry to read about your breakfast experience and the lack of attentiveness you encountered. Please accept my sincere apologies for this lapse, which understandably detracted from what should have been a relaxing and enjoyable morning. Kindly assured that your feedback has been shared with our Culinary and Restaurant leadership teams to reinforce immediate corrective actions, including heightened quality checks and refresher training on guest attentiveness and service recovery protocols. We are grateful that you brought this matter to our attention, as it allows us to address the issue directly and ensure a more proactive and refined level of service going forward, as your experience is not reflective of the standards we strive to uphold. Thank you once again for your kind comments and for your candid feedback. I sincerely hope we will have the opportunity to welcome you back and provide you with the seamless and attentive dining experience you rightfully expect from us. Yours sincerely, Vincent Guironnet General Manager

Greetings from The Apurva Kempinski Bali! Thank you for taking the time to share your review. We are delighted to learn that you had a pleasant stay with us and enjoyed the excellent service that the team has provided. We look forward to welcoming you again and continuing to create wonderful experience. Warm regards, The Apurva Kempinski Bali

Dear Mr/Ms. Yuki, Thank you very much for choosing to stay with us and for taking the time to share your feedback. I am truly sorry to learn that your arrival experience did not meet your expectations, particularly regarding the check-in and luggage delivery process. Please accept my sincere apologies for the inconvenience caused by the extended waiting time during check-in and for the delay in having your luggage delivered to your room. We fully understand how important a smooth and efficient arrival is in setting the tone for an enjoyable stay. Unfortunately, during the period of your arrival, our Front Office experienced an unusually high volume of check-ins, which led to temporary delays in both registration and porter service. Nonetheless, this should not have affected the level of care and efficiency that we strive to deliver. Your comments have been shared with the relevant departments to reinforce our operational coordination and ensure that such delays are minimized in the future. Once again, I truly regret that your first impression did not reflect the standards of excellence we are known for. I do hope we will have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you rightfully expect from a stay with us. Yours sincerely, Vincent Guironnet General Manager

Dear Ms. Lira, Thank you fro staying at The Apurva Kempinski Bali. We are delighted to read that our team, especially Kevin, has made your stay memorable. We look forward to welcoming you back at our resort. Kind regards, The Apurva Kempinski Bali

Dear Mr. Benny, Thank you for staying at Apurva Kempinski Hotel Bali and for your great review. We look forward to welcoming you back again in the future. Best regards, Apurva Kempinski Hotel Bali

Dear Ibu Yuliana, Thank you for your return to The Apurva Kempinski Bali. Feedback like this will encourage our staff members even more determined to seek further ways to improve the service levels we are giving to our guests. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you very much for staying with us. It is with regret to learn that your recent stay was less than exceptional, hence impaired your overall impressions on us. Please rest assured that we will focus on improving all areas of your concern in order to ensure that future guest experiences will be better. Once again, we sincerely apologise for the lapses you encountered. I truly hope that we will have the opportunity to welcome you back in the near future to restore your confidence in our hotel. Warm regards, Vincent Guironnet General Manager

Dear Valued Guest, Thank you for choosing The Apurva Kempinski Bali. We are dleighted that you had a wonderful experince when staying with us. We look forward to welcoming you back at our resort in the near future. Kind regards, The Apurva Kempinski Bali

Dear Mr. Rizaldy, Thank you for choosing The Apurva Kempinski Bali to celebrate your special moment, and we are delighted to hear that you had a memorable experience. We look forward to welcoming you back in the future. Best regards, The Apurva Kempinski Bali