Dear Valued Guest, Thank you for staying with favehotel Malang and for your valuable feedback. We are delighted that you chose to stay with us again, and we are very grateful that you continue to choose favehotel Malang when you visit Malang. We appreciate your comments regarding your room type selection. We apologize that the room you were assigned upon arrival was different from the non-smoking room you booked. We will improve our booking confirmation process to ensure our guests have a comfortable stay and that we can meet their expectations. Fortunately, our staff has arranged a new room for you in a family room complimentary of charge, and we hope you enjoy your stay. Your valuable feedback is crucial to us in improving the quality of our service and in our efforts to make every guest's stay comfortable. Thank you again for your trust and support in favehotel Malang. We will do our best to provide you with an even more pleasant and memorable experience on your next stay. Thank you, General Manager, Santi Puspa.

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at favehotel Malang. We are delighted to hear that you were comfortable during your stay and appreciated the hotel's cleanliness and excellent location in the heart of Malang. We are proud that you chose favehotel Malang for the second time, and we deeply appreciate your trust in us. Such reviews are a great inspiration to our entire team to provide the best service and create memorable guest experiences. We hope that favehotel Malang will remain your first choice every time you visit Malang. We look forward to welcoming you back again in the future with even better service. Sincerely, Santi Puspa - General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at favehotel Malang. We are delighted to hear that our facilities were generally excellent and that you enjoyed your stay with us. It is a great honor for us that you stayed with us a second time, and we deeply appreciate your trust in choosing favehotel Malang as your accommodation during your visit to Malang. Your feedback is a great inspiration to our entire team to maintain the quality of our services and facilities to provide the best possible experience for all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable stay in the future. See you again at favehotel Malang. Sincerely, Santi Puspa - General Manager

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at favehotel Malang. We are delighted and honored to know that you choose favehotel Malang every time you visit Malang. Your trust and the comfort you experienced during your stay are a joy for our entire team. Knowing that this was your second visit and that you plan to return in the future is a great motivation for us to continue providing the best service. We are committed to providing comfortable, enjoyable stays and friendly service to all our guests. Therefore, a positive review like yours means a lot to us. Thank you again for your support and trust in favehotel Malang. We hope to welcome you back on your next visit to Malang. Sincerely, Mohammad Rafi

Dear Mr. Priyo I., Thank you for taking the time to write a positive review about your stay at favehotel Malang. We are delighted that you chose our hotel again for your second visit to Malang, and especially pleased to hear that you and your family felt comfortable during your stay with us. Your comments about the family-friendly and child-friendly atmosphere are a source of pride for our entire team. Your trust and positive feedback are a great driving force for us to provide the best service, comfortable facilities, and pleasant stays for all guests, especially families on vacation or visiting Malang. We are particularly grateful that you mentioned you will continue to choose favehotel Malang every time you visit Malang. This means a great deal to us. Thank you again for your support and trust. We hope to welcome you and your family back to favehotel Malang on your next visit. Sincerely, Mochammad Rafi

Dear Valued Guest, Thank you for taking the time to write a review and share your experience staying at Favehotel Malang. We are very grateful for your trust in us and hope you will continue to choose our hotel for your next visit to Malang. We apologize for some issues that did not meet your expectations, particularly the peeling bathroom door, the lack of a refrigerator in the room, and the unsatisfactory breakfast experience. Regarding insulin storage, we understand the importance of your comfort and health. For more information, our team can assist with storing insulin or other necessary medications in the hotel refrigerator, with special arrangements made through the reception desk. We apologize that this information was not properly communicated during your stay. Your feedback is valuable to our team in improving our services for future guests. Regarding the bathroom door condition, we have forwarded the matter to the relevant team for immediate inspection and repair to ensure the comfort of your room. Meanwhile, concerning the breakfast quality, we have forwarded your feedback to our kitchen and food and beverage team for further evaluation and review of the taste and variety of our menu. Thank you again for your valuable feedback. Your criticism and suggestions are important for improving our services in the future. We hope to welcome you back to Favehotel Malang and provide you with an even more comfortable and memorable stay. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you very much for taking the time to share your wonderful review regarding your recent stay at favehotel Malang. We are truly delighted to know that your experience with us has been very pleasant, especially as this was already your second stay and that you are considering staying with us again whenever you visit Malang. Your trust and continued support mean a great deal to us. We are also pleased to hear that our hotel’s location, being conveniently close to your office, added comfort and convenience during your visit. Providing a practical and comfortable stay experience for our guests is always one of our priorities. Your kind words are sincerely appreciated and will certainly motivate our entire team to continue delivering the best service and hospitality experience to all our guests. Once again, thank you for choosing favehotel Malang. We look forward to welcoming you back for many more enjoyable stays in the future. Warm regards, Mochammad Rafi

Dear Ms. Irda N., Thank you for taking the time to share your experience staying at favehotel Malang. We are delighted and honored to know that you felt at home during your stay with us, especially as this was your second visit. We hope to continue being your first choice every time you visit Malang. We greatly appreciate your positive comments regarding the friendly service of our staff and the quick and easy check-in and check-out process. This motivates our entire team to continue striving to provide the best service and comfortable stays for all our guests. Thank you again for your trust and support in favehotel Malang. We look forward to welcoming you back in the future and are ready to offer you even better service. Sincerely, Mochammad Rafi

Dear Mr. Ryan R., Thank you for taking the time to write such a wonderful review about your stay at favehotel Malang. We are delighted and honored to learn that this was your second visit, and we greatly appreciate your continued trust in us every time you visit Malang. Your short but meaningful review is a great inspiration to our entire team for providing the best service and comfortable accommodations for all our guests. Your satisfaction and desire to return is a source of pride for us. We will strive to maintain the quality of our service, the comfort of our rooms, and the friendliness of our team so that every future visit will be an even more enjoyable and memorable experience. Thank you again for your trust and support in favehotel Malang. We hope to welcome you back on your next visit to Malang. Sincerely, Mochammad Rafi

Dear Valued Guest, Thank you for your wonderful stay at favehotel Malang. We are delighted to hear that our convenient location made your travels easy and that the service from all our staff met and even exceeded your expectations. We appreciate your compliments on the amenities we provide, from the coffee, tea, and beverages available to the cleanliness and pleasant scent of the rooms. We are committed to ensuring that all rooms are well-equipped, including toiletries and additional amenities such as kettles, to provide every guest with the best possible stay experience. Positive feedback like yours is a great inspiration for our entire team to continuously provide the best possible service. We hope to welcome you back to favehotel Malang again in the future. Sincerely, Mohammad Rafi

Dear Valued Guest, Warm greetings from favehotel Malang. Thank you for your positive review. We are delighted to know that you chose our hotel as your ideal choice for your stay in Malang or Batu. We are proud to have been a part of your memorable travel experience. Our excellent location is one of our strengths, allowing guests easy access to various tourist attractions in Malang and Batu. Furthermore, we remain committed to providing the best service and comfortable facilities to ensure every guest enjoys their stay. Your compliments motivate our entire team to continuously improve the quality of our service in the future. We hope to welcome you back on your next visit and provide you with an even more memorable stay. Thank you for your trust in favehotel Malang. Sincerely, Mohammad Rafi

Dear Mr. Hendy C, Sincerely yours from FaveHotel Malang, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the comfort and cleanliness of your room, and the quality of our breakfast. Your review encourages our entire team to continuously maintain and improve the quality of our service so that all guests have a memorable and impressive stay. We hope to welcome you back to FaveHotel Malang in the future. If you have any special needs or requests for your next stay, we are happy to assist you. Sincerely, Santi Puspa - General Manager

Dear Valued Guest, Warm greetings from favehotel Malang. Thank you for taking the time to share your experience with us and for choosing favehotel Malang as your accommodation. We greatly appreciate your loyalty. First, we apologize for any inconvenience you experienced, particularly regarding the non-smoking rooms. We understand that comfort and the option of non-smoking rooms are very important, especially for guests sensitive to cigarette smoke. We need to inform you that during that time, the hotel was in peak season with very high occupancy rates. Therefore, non-smoking rooms, especially Superior rooms, were very limited. Most rooms were located in areas where smoking was permitted. Therefore, when you requested a room change, our team tried their best to provide the best room available at that time. However, we understand that this solution did not fully meet your expectations. As a preventative measure, our team implemented special treatments to reduce the cigarette smoke odor in the rooms. However, we understand that the results may not have been optimal and may still have caused discomfort or disturbed your stay. For this, we sincerely apologize again. We appreciate your feedback regarding the cleanliness of the bathroom, which our housekeeping team will seriously consider and improve in the future. Furthermore, we greatly appreciate your compliments on the food and service provided by our staff, which motivates our entire team to continue striving for the best possible service. Your feedback is a valuable lesson for us in improving the quality of our service, especially in managing guest needs and room availability during peak periods. We hope to have the opportunity to welcome you back to Favehotel Malang for an even better stay experience in the future. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you for choosing favehotel Malang as your accommodation, not just once, but twice! We deeply appreciate your loyalty and trust. We are delighted to know that our hotel's location has made your stay in Malang convenient and easy for you to navigate. This is one of the advantages we strive to provide in order to offer every guest a comfortable and memorable stay. Your positive review encourages our entire team to continue maintaining and improving the quality of our services and facilities. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Thank you again for your review. Sincerely, Mohammad Rafi

Dear Valued Guest, Warm greetings from favehotel Malang. Thank you for choosing favehotel Malang as your second accommodation. We are delighted to welcome you back and hope your stay was still comfortable. We greatly appreciate your positive feedback, especially regarding the comfort of the hotel and the diverse breakfast menu we provide. This feedback motivates our team to strive to maintain and improve the quality of service and facilities we offer to all our guests. We hope that favehotel Malang will always be your first choice when you visit Malang. We look forward to welcoming you back again in the future with an even better experience. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you very much for your review of your stay at favehotel Malang. We greatly appreciate your concern for cleanliness and your continued support in prioritizing hygiene. Cleanliness is one of our core commitments to providing comfort and safety for all guests. Therefore, we always ensure that cleanliness standards are consistently applied throughout the hotel, both in guest rooms and common areas, and are regularly inspected and evaluated by our team. Your positive feedback encourages us to further improve the quality of our service. We hope to provide you with an even better stay experience in the future. We look forward to welcoming you again at favehotel Malang. Sincerely, Mohammad Rafi

Dear Valued Guest, Thank you so much for your positive review regarding your stay at favehotel Malang. We are delighted to know that all our services and facilities met your expectations, resulting in a pleasant and smooth experience. Your feedback is a great inspiration for our entire team to continuously maintain and improve the quality of our services, comfort, and guest experience. We strive to provide the best service to ensure every stay is a pleasant and memorable one. We hope to welcome you back to favehotel Malang for your next stay. Sincerely, Mohammad Rafi

Dear Mr. Kho F.I., Thank you for taking the time to review your stay at favehotel Malang. We greatly appreciate your feedback, as it is crucial for us to assess how we can improve our services. We apologize for any inconvenience you may have experienced, particularly regarding the cleanliness and quality of food in the dining area. Your concerns about food quality are of utmost importance to us, as cleanliness and quality standards are paramount in our operations. We have immediately contacted the relevant team to conduct a comprehensive assessment, including food storage processes, serving standards, and quality control before serving food to guests. We will strengthen our control measures and enhance training for our team to prevent such incidents from happening again. We are deeply sorry for this unpleasant experience and hope you will give us the opportunity to improve our services on your next stay. We look forward to welcoming you back for a better experience. Sincerely, Mochammad Rafi

Dear Mr. Firdaus, Thank you for taking the time to share your experience staying at Favehotel Malang. We greatly appreciate your continued trust in us, including your feedback regarding the breakfast experience during your two-day stay. We apologize for any inconvenience you experienced, particularly that some breakfast items were too salty and did not match your previous experience. This feedback is very important to us, as the quality and taste of our food are a key part of the service we always uphold. Therefore, we have forwarded your feedback to the relevant kitchen and operations teams for immediate evaluation and improvement of our recipe standards and pre-serving taste checks. We are committed to maintaining the quality of our food and providing an even more satisfying dining experience on your next stay. Thank you again for your thoughtfulness and concern, which helps us improve the quality of our service. We hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, Mohammad Rafi

Dear Mr. Affan S., Thank you very much for your review and feedback after your stay at Favehotel Malang. We are honored to know that our hotel is your recommended choice for your family and friends. Your compliments are a great inspiration to our entire team in maintaining the quality of service, amenities, and a pleasant stay for all guests. We strive to provide the best service with consistent standards so that every visit is a positive and memorable experience. Thank you again for your trust and support. We look forward to welcoming you, your family, and friends again on your next visit. Sincerely, Santi Puspa - General Manager