Always satisfied for family vacation.

The most comfortable hotel with complete facilities.

I took the Gholum room, which I found to have very minimal lighting. The room was quite clean, but I was very disappointed with the facilities, especially the children's play area, from the garden to the swimming pool. It seemed poorly maintained. I think the facilities could use some renovation.

A very memorable children's holiday

Our first hotel in Puncak... So wonderful

The place is nice, but climbing the stairs is quite tiring. There are also few security guards, so you can't ask questions. I was confused about getting to the room, as no one showed me.

The hotel is old but very well-maintained. Very clean, comfortable, and spacious. The only downside is that the lights are a little dim. Even though it's a hobbit-themed room, it still needs more light.

The kids are happy, very kid friendly

very spacious...comfortable...picturesque...

This was my first time staying here, but unfortunately, no one showed me to my room, so I was confused about finding my way to my room. The path to my room was through a tunnel, and it was quite dark.

A spacious hotel with complete facilities, child and family friendly, with a wide selection of swimming pools and a mini zoo—it's simply the best. And most importantly, my wife and kids are happy 😊

Overall the facilities are complete, just the taste of the food needs to be improved.

Yes, this is my first time finding such a unique hotel. It's like a fairy tale world. The room is like a cave. The bathroom has a bathtub, and the amenities are super complete. The bathroom is clean, big, and as comfortable as that. And as for the facilities, there's a waterboom pool, a regular pool, and a sandpit. There's a mini zoo. There's also a sandpit near the pool. The breakfast is delicious. Oh, I really have to try it.

The hotel is really cool, I swear. It's a pleasure to stay here (the best is the best)

Friendly staff, clean, fragrant rooms, very kid-friendly hotel.

The hotel staff are friendly and fast response.

It was a pleasure to stay here with my family. The kids loved being able to play to their heart's content. The rooms were spacious, and the bathrooms were just as spacious. It was a real treat.

The staff is very friendly, the rooms are comfortable, and the breakfast tastes delicious.

Very family friendly, and the hotel environment is very spacious.

Staff were friendly and helpful upon check-in.