Ilaya Hotel and Resort

Explore Ilaya Hotel and Resort
8.0
Very Good
From 97 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

8.1

Service and Facilites

8.2

People often mention about Ilaya Hotel and Resort
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Staff Friendliness (8)
Ambiance (7)
Surroundings (6)
Check-in/out Time (6)
Bedroom (6)
Family Friendly (5)
Wifi (5)
Activity Option (5)
Room Space (5)
Accessibility (4)
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Traveler Reviews Ilaya Hotel and Resort

Number of reviews per page
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40
Customer reviews
R***d
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6.8
/10
Reviewed 4 week(s) ago
The hotel is a bit poorly maintained from the entrance to the parking lot.
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S***i
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8.5
/10
Reviewed 10 week(s) ago
The location is quite strategic, the rooms are nice, the staff are friendly, the food is delicious, only the water in the bathroom is a bit small, otherwise everything is good.
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A***h
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10.0
/10
Reviewed 16 week(s) ago
One word comfortable. spacious, safe for children. family friendly, clean pool, clean yard. very suitable for a family vacation
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1 people find it helpful
Jefri G.
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9.4
/10
Reviewed 33 week(s) ago
Hotel staff is friendly, communication is very good.
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Miesya M.
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8.5
/10
Reviewed 38 week(s) ago
The staff is friendly and the accommodation is cool
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2 people find it helpful
D***s
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8.2
/10
Reviewed 44 week(s) ago
friendly and informative staff service
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Eva F.
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Transit
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8.5
/10
Reviewed 52 week(s) ago
the hotel staff is very friendly. any complaints are handled quickly and given solutions immediately. the pool is clean.
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R***i
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6.5
/10
Reviewed 54 week(s) ago
Maybe this hotel was good at its time, when we arrived in the afternoon it turned out we couldn't order food because the chef only came in the morning for breakfast, far from anywhere, the cupboard was badly moldy and the TV couldn't be turned on, the shower for hot water didn't work. but I admit, the friendliness of the staff was very good.
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1 people find it helpful
Saut S.
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9.4
/10
Reviewed 55 week(s) ago
The price is pocket-friendly, can rest. The employees are kind and friendly.
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I***a
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5.0
/10
Reviewed 55 week(s) ago
Rotten hotel, checked in on Eid night because I was going home, there was no staff, the building was locked, didn't end up staying overnight.
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1 people find it helpful
d***y
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Business
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6.3
/10
Reviewed 62 week(s) ago
The hotel is far from the crowd & feels haunted. The lighting at night is very minimal
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1 people find it helpful
Accommodation's Reply
19 Feb 2025
Thank you sir for your review, maybe it is because our hotel & resort area is quite large and surrounded by open nature. Thank you for visiting Ilaya Hotel & Resort, we look forward to your return. 🙂🙏
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J***a
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10.0
/10
Reviewed 69 week(s) ago
Good and steady for family
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1 people find it helpful
D***i
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Business
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6.4
/10
Reviewed 91 week(s) ago
Please pay better attention to the AC,
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A***d
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10.0
/10
Reviewed 104 week(s) ago
It's really cool. Nice and cool.
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1 people find it helpful
V***I
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Business
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8.2
/10
Reviewed 111 week(s) ago
Sebenernya enak tempatnya. Tp sepi pengunjung. Asri, tp rada gelap kalo malam. Jadi kalo sendirian jln. Ya krik krik krik. Di sekitar situ jauh dari resto atau alfa.
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Veni Z. S.
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10.0
/10
Reviewed 196 week(s) ago
The service is good and friendly, the rooms and environment are clean, comfortable, and tidy. Recommend for family vacation.
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2 people find it helpful
Fido
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9.1
/10
Reviewed 200 week(s) ago
The place is a really hidden gem, if the vibe from the street isn't too obvious there is an inn but when you're inside the place is spacious, nice, the rooms are clean and tidy. Highly recommended for families.
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5 people find it helpful
Muhammad B. R.
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6.0
/10
Reviewed 225 week(s) ago
The hot water is off, the door is difficult to lock.
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4 people find it helpful
Niken F. S.
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6.0
/10
Reviewed 237 week(s) ago
The staff is not good. I didn't ask for a bathtub instead I was given a bathtub. I just can't ask for a transfer. Not a good bathroom with a dirty bathtub.
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7 people find it helpful
MUH S.
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6.6
/10
Reviewed 332 week(s) ago
Rooms are not clean enough. Lots of black dirt (lizard droppings). Water drainage is not good so when taking a full bath below.
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10 people find it helpful
Accommodation's Reply
21 Dec 2019
Thank you for your trust in Ilaya Hotel And Resort, your input is very meaningful for us to further improve hotel services going forward. : D
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Number of reviews per page
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