Dear Mrs. Ritta, Warm greetings from POP! Hotel Sangaji Yogyakarta. Thank you for trusting us as your accommodation destination and for taking the time to share your review of our hotel. On behalf of the management, we apologize if our service did not meet your expectations. As a budget hotel in the heart of Yogyakarta, we are committed to continuously improving the quality of our services. We will investigate the incident you experienced. Once again, we apologize for the inconvenience and we sincerely hope to welcome you back to our hotel in the near future. Sincerely, Bernadetha Andri, Hotel Manager