Dian a.

Transit

9.7

/10

Reviewed 2 day(s) ago

The staff is friendly and it's close to Perak Harbor. You can stroll around the Old Town in the afternoon.

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Charles

8.5

/10

Reviewed 3 day(s) ago

The hotel is clean, the staff is friendly, and there are smoking rooms. It's close to Kota Tua.

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L***a

6.6

/10

Reviewed 5 day(s) ago

The AC is dead, the room is stuffy, the sheets are dirty... The building is like a horror.

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1 people find it helpful

D***a

8.2

/10

Reviewed 6 day(s) ago

The receptionist was friendly, the room was spacious, clean, and the air conditioning was cool. I loved the surrounding area.

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Queen N.

Leisure

9.4

/10

Reviewed 7 day(s) ago

The perfect location for a tourist like me. Affordable and comfortable.

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L***l

Leisure

8.8

/10

Reviewed 1 week(s) ago

Staying here was a pleasure, thanks to its nostalgic location in the old town. The service was friendly, and there are many new cafes nearby, offering enjoyable dining options.

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1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay. With our friendly staff, the charming old town atmosphere, and the many new cafes surrounding the hotel, your appreciation for our old-town hotel is a source of great pride for us. Your review is truly meaningful and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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D***i

Transit

8.5

/10

Reviewed 2 week(s) ago

Hotel staff is friendly, rooms are clean.

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1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were comfortable during your stay. Thanks to our friendly staff and clean rooms, your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Verified Traveler

Staycation

9.4

/10

Reviewed 2 week(s) ago

Strategically located in the Old Town area. Clean rooms, friendly staff.

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Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay. Thanks to our friendly staff, clean rooms, and excellent location in the Old Town, your appreciation for our Old Town hotel is a source of pride for us. Your review is truly meaningful and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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S***i

Leisure

8.8

/10

Reviewed 2 week(s) ago

During my two nights stay here, the staff were helpful and informative. The rooms were not too spacious but comfortable, hot shower and air con worked. The location is top-notch, located near Taman Sejarah; the building itself is part of Kota Lama heritage. It's not far from the train stations and some tourist attractions.

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Accommodation's Reply

02 Jun 2026

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you were comfortable during your stay, thanks to our enthusiastic and attentive staff, the hot bath and well-functioning air conditioning, and our excellent location near the historic park. Your positive feedback about our hotel in the Old Town is a source of pride for us. Your review means a great deal to us and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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A***u

Business

8.6

/10

Reviewed 3 week(s) ago

I'm in the smoking room, but the AC isn't cold at all.

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S***a

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff are friendly and very helpful. But the hotel's look is very typical of an old city, so if you prefer a modern look, it might not be suitable here.

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Accommodation's Reply

19 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and that our staff were friendly and helpful. Your appreciation for this historic, traditional hotel is a source of pride for us. Your feedback is very meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Guest

10.0

/10

Reviewed 3 week(s) ago

My favorite hotel every time I go to Surabaya

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Accommodation's Reply

19 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and chose our hotel as a regular guest during your trips to Surabaya. We hope to welcome you back again on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Viona V.

9.7

/10

Reviewed 4 week(s) ago

The room is very clean and the location is strategic

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and excellent location of our hotel. Your appreciation for our hotel in Bandar Lama is a source of true pride for us. Your feedback is invaluable and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future, whether for business or leisure. Sincerely, Ruli Hurlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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K***o

Transit

8.5

/10

Reviewed 5 week(s) ago

Everything is good, just need to upgrade the room properties

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1 people find it helpful

Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay. Your appreciation for our hotel in the Old Town is a source of pride for us. Your review is invaluable and motivates us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next stay, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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D***i

10.0

/10

Reviewed 5 week(s) ago

Strategic location with office

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay at our hotel. With our excellent location, your appreciation for our hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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H***u

Staycation

10.0

/10

Reviewed 6 week(s) ago

Everyone is very nice, friendly, and the cleanliness is also very well maintained.

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly staff and meticulously maintained cleanliness, your appreciation for this hotel in the Old City is a source of pride for us. Your review truly means a lot and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage, Surabaya

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fiska i.

8.5

/10

Reviewed 6 week(s) ago

Very friendly staff, complete facilities, right in front of Old Town.

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Accommodation's Reply

23 May 2026

Dear Ms. Fiska Ai, Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly staff, excellent facilities, and convenient location near the Old Town, your appreciation for our hotel in the Old Town is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Sekar K.

10.0

/10

Reviewed 7 week(s) ago

Good, friendly service, clean rooms, allowed to take beautiful photos during graduation

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Mr. Segar, Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly service and clean rooms, your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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N***a

Staycation

9.7

/10

Reviewed 7 week(s) ago

The room was spacious, the bed was large. The food was delicious, though not very varied. The hotel's atmosphere was also pleasant.

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were comfortable during your stay, thanks to our spacious rooms and large beds. Your appreciation for our hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Bayu Y. A.

Staycation

9.7

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly

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Accommodation's Reply

23 May 2026

Dear Mr. Bayu Y.A., Thank you for your review. We are delighted to hear that you felt comfortable during your stay with our friendly staff. Your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Hotel Horison Arcadia Heritage Surabaya

Overall Ratings & Reviews Hotel Horison Arcadia Heritage Surabaya

8.7

8.6

8.3

8.6

8.6

Traveler Reviews Hotel Horison Arcadia Heritage Surabaya