Hello, esteemed guests! Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you so much for your perfect 10.0 rating and for sharing your experience with us. We are delighted to hear that POP! Hotel Kuta Beach's location allows you easy access to Beachwalk and the shops, restaurants, and entertainment venues around Kuta. We hope to be your choice again on your next trip to Bali. See you at POP! Hotel Kuta Beach! 😊 Have a great day! Andy Dewi, Marketing and Brand Manager

Hello Mr./Ms. Kurniawan, warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for your rating of 8.2 and for taking the time to share your stay experience with us. We are delighted to hear that the hotel's location near the skate park and the prayer room available at the hotel were beneficial to you. We hope that our excellent facilities and location made your trip to Bali easier. We look forward to welcoming you back to POP! Hotel Kuta Beach on your next visit! Have a great day, Andi Dewi, Marketing and Brand Manager.

Heya Valued Guest, Salam hangat dari POP! Hotel Kuta Beach, Bali. Thank you so much for your 8.5 rating and for sharing your wonderful experience with us! We’re delighted to know that you enjoyed our strategic location, with Kuta Beach just a short walk away, as well as the convenience of having plenty of restaurants, laundry services, and other facilities nearby. It’s also great to hear that our team was friendly and helpful throughout your stay. Knowing that POP! Hotel Kuta Beach will remain your choice for your next trip around Kuta truly means a lot to us. We look forward to welcoming you back and making your next stay just as enjoyable! Have a poppin’ day, Andi Dewi Marketing & Brand Manager

Greetings, esteemed guest. Warm regards from POP! Hotel Kuta Beach, Bali. Thank you so much for choosing POP! Hotel Kuta Beach as your accommodation every time you visit Bali. We deeply appreciate your trust and loyalty. 😊 We are pleased to hear that you were generally satisfied with our services. However, we apologize if you had an unpleasant experience during your stay regarding the condition of the linens. We understand that the cleanliness and comfort of linens are important. We have informed our housekeeping team of this feedback to improve the process of checking and changing linens during guests' stays. We apologize for any inconvenience caused during the service process at the reception desk. We understand that guests who are ahead in line should be served in order. Your feedback will be used as evaluation data for our team to better respond to and be more attentive to the queue and needs of our guests. Thank you for your valuable feedback. We hope to remain your choice when visiting Bali and provide you with an even better experience next time. Have a great day! Andy Dewi, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for your rating of 8.4 and for taking the time to share your stay experience. We apologize for the inconvenience regarding the hot water in the bathroom, and we are also sorry that after you reported the issue and were informed that the repair had been completed, the facility was still not functioning properly. This is certainly not the experience we expect for our guests. We have forwarded your feedback to our engineering team to conduct a thorough investigation and ensure that the repair was fully functional before announcing its completion. Thank you for sharing this with us. We sincerely hope to have the opportunity to provide you with an even better stay on your next visit. Have a great day, Andy Davy, Marketing and Brand Manager.

Hello Ms. Renee, warm greetings from POP! Hotel Kuta Beach, Bali. Thank you so much for your 9.4 rating and for taking the time to share your stay experience with us. We are delighted to hear that our excellent location and easy access to various areas made POP! Hotel Kuta Beach a top choice for your business travels. We greatly appreciate your trust in us as one of your accommodation choices during this business trip. We hope to continue to be your choice for future business travels and look forward to welcoming you back to POP! Hotel Kuta Beach again. Have a great day! Andy Dewi, Marketing and Brand Manager

Hello Mr./Ms. Asni, warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for giving us an 8.5-star rating and for taking the time to share your stay experience with us. We are delighted to hear that you appreciated the friendliness of our staff and the hotel's excellent location. Your compliments motivate our entire team to strive for the best service and comfortable accommodations for all our guests. We hope to welcome you back to POP! Hotel Kuta Beach next time. Have a great day! Andy Dewi, Marketing and Brand Manager

Hello Mr. Mario, warm greetings from POP! Hotel Kuta Beach, Bali. Thank you so much for your perfect 10.0 rating and positive review. We are delighted to hear that you felt comfortable and satisfied during your stay with us. Your compliments motivate our entire team to continue striving to provide friendly, comfortable, and memorable service to all our guests. We hope to welcome you back to POP! Hotel Kuta Beach next time. Have a great day! Andy Davy, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for your 8.8 rating and for sharing your positive experience during your stay with us. We are delighted to hear that you felt comfortable and safe during your stay and enjoyed the reasonable prices and excellent location near the beach and shopping malls. Your compliments motivate our entire team to continue striving to provide comfortable and memorable stays for all our guests. We hope to welcome you back to POP! Hotel Kuta Beach next time. Have a great day! Andy Dewi, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for taking the time to rate us 7.3 and share your stay experience with us. We apologize for the inconvenience you experienced regarding the Wi-Fi connectivity issue. We are particularly saddened that after you submitted your complaint, the follow-up you expected did not occur upon checkout. This is not the standard of service we strive to provide. We have forwarded your feedback to the relevant team to evaluate our complaint handling process so that we can expedite the tracking of each guest's report until the issue is resolved or an alternative solution is offered. We appreciate your feedback and sincerely hope to have the opportunity to provide you with an even better stay on your next visit. Have a great day! Andy Davy, Marketing and Brand Manager

Greetings, esteemed guests! Warm regards from POP! Hotel Kuta Beach, Bali. Thank you so much for your 9.4 rating and kind message. We are delighted to hear that your stay was so meaningful that you plan to return when you visit Bali again. 🥰 Your support and appreciation are a joy and a driving force for our entire team to continue striving for the best service. We hope to welcome you back to POP! Hotel Kuta Beach again on your next Bali vacation! 🫶❤️ Have a great day! Andy Dewi, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for your 9.4 rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the affordable prices and excellent location of our hotel, close to many restaurants. We hope our location will continue to provide you with convenience as you enjoy your stay in Kuta. We look forward to welcoming you back to POP! Hotel Kuta Beach on your next visit. Have a great day! Andy Dewi, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to hear about the issues you experienced with the toilet, including the continuous sound of dripping water, as well as the unpleasant and mouldy smell from the floor after mopping. We understand how uncomfortable this must have been, especially during a four-night stay. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action. We will also reinforce our housekeeping procedures to ensure the cleaning process does not result in any unpleasant odours. Thank you for bringing these matters to our attention. Your feedback is valuable in helping us improve our facilities and service. We hope to have the opportunity to welcome you again and provide you with a much more comfortable experience. Have a poppin’ day, Andi Dewi Marketing & Brand Manager

Dear Valued Guest, Warm regards from POP! Hotel Kuta Beach, Bali. Thank you for your 9.7 rating and for taking the time to share your experience with us. We are delighted to hear that you were pleased with the friendliness of our staff and the cleanliness of your room during your stay. Your compliments motivate our entire team to strive for the best service and comfort for all our guests. We hope to welcome you back to POP! Hotel Kuta Beach on your next visit. Have a great day! Andy Davy, Marketing and Brand Manager

Dear Valued Guest, Warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for taking the time to share your experience with us. We regret that the cleanliness of the bathroom did not meet your expectations. We are deeply saddened by the condition you encountered, including the hair still present in the bathroom. This certainly does not reflect the cleanliness standards we strive for. We have forwarded your feedback to the housekeeping team to assess and improve our pre-arrival inspection process. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more comfortable stay in the future. Have a great day! Andy Davy, Marketing and Brand Manager

Hello Mr. Wahyu, warm greetings from POP! Hotel Kuta Beach, Bali. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, including the easy-to-use water dispenser that allowed you to prepare hot drinks at any time. Your compliments motivate our entire team to strive for the best service and comfortable accommodations for all guests, whether for business or leisure. We hope to welcome you back to POP! Hotel Kuta Beach next time. Have a great day! Andy Dewi, Marketing and Brand Manager

Dear Ms. Y*a, Thank you very much for your positive rating and review. We are delighted to hear that you were satisfied with the welcome and service from our front desk team. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you again at Harris Hotel & Residences Riverview Kuta Bali on your next visit. Sincerely, Dhony Himawan, General Manager