Hatten Hotel Melaka
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Overall Ratings & Reviews Hatten Hotel Melaka
Traveloka (4,717)
Other sources (1,001)
8.7
Very Good
From 4,717 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.9
Meal
8.6
Location
9.1
Service and Facilites
8.7
People often mention about Hatten Hotel Melaka
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Room Space (60)
Bedroom (58)
Staff Friendliness (56)
Bathroom (55)
Surroundings (52)
Variety (51)
Distance to City Center (50)
Ambiance (50)
Taste (48)
Accessibility (46)
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Traveler Reviews Hatten Hotel Melaka
Number of reviews per page
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40
Customer reviews
FERRY G.
10.0
/10
Reviewed 6 day(s) ago
The location is very good, the hotel service is very good and the rooms are very clean.
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LS
Lili S.
Medical
10.0
/10
Reviewed 7 day(s) ago
The closest hotel to Mahkota Hospital. The most comfortable hotel
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S***i
Leisure
9.4
/10
Reviewed 1 week(s) ago
Super strategic location... only walking distance and so many shops around the hotel... The room also worthy.. Will repeat again if coming to Melaka
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CK
Christian K.
10.0
/10
Reviewed 1 week(s) ago
Surrounding area are great, walking distance to Melaka Red Square and Bukit Melaka. Easy to find restaurant around the hotel
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L***i
Medical
10.0
/10
Reviewed 1 week(s) ago
The best, always here when seeking treatment at Mahkota Hospital.
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L***g
Leisure
8.3
/10
Reviewed 1 week(s) ago
Check in process is extremely slow. The cleanliness of the bathroom needs to improve for a 4-5stars hotel. Toilet floor is dirty, shit stain in the toilet bowl.
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Verified Traveler
Staycation
10.0
/10
Reviewed 2 week(s) ago
One of the best to stay in Melaka...
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Fransisca H.
10.0
/10
Reviewed 3 week(s) ago
Okay, everything about this hotel. I got a cheaper price through the app than going to the hotel directly. I'll be back next time.
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Verified Traveler
8.6
/10
Reviewed 3 week(s) ago
The curtains are dirty, with burn marks in many spots.
In room dining we ordered asam pedas set, could barely eat, the gravy is TOO SWEET for asam pedas. Sweet gravy doesnt go well with fish. The rice was sent cold and hard.
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R***a
Leisure
10.0
/10
Reviewed 3 week(s) ago
Very convenient to tourist attractions (on-foot) and shopping malls. Night market only walking distance with street live band. Not 1st time here and don't mind repeat again.
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H***y
Leisure
9.1
/10
Reviewed 4 week(s) ago
My last reservation in January 2026 for 3 bedrooms. I know the booking periods is holiday season, but the management should add personals to accelerate the readiness of the rooms. The first room ready at 4 PM, and the third room ready at 5.30 PM. My entire family tired because of the long trip from Kuala Lumpur. This is not appropriate for 5 star hotel.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the delay in room readiness during your check-in. We fully understand how tiring it must have been for you and your family after a long journey from Kuala Lumpur, especially during the holiday season.
While high occupancy during peak periods can impact operations, this is not an excuse and we acknowledge that better manpower planning and coordination should have been in place to ensure a smoother and more efficient check-in experience. Please be assured that your comments have been shared with our management and operations teams for review and improvement.
We truly appreciate your feedback as it helps us to identify areas that require immediate attention. We hope to have the opportunity to welcome you and your family back again and provide you with a much improved experience.
Warm regards,
VC- Marcom Dept
S***a
Medical
10.0
/10
Reviewed 4 week(s) ago
Very nice and comfortable... Very satisfying
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest,
Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC,Marcom Dept
CJ
Cheng J. K.
8.5
/10
Reviewed 5 week(s) ago
Nice hotel to stay in with a good location around the vicinity.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest,
Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC,Marcom Dept
M***d
10.0
/10
Reviewed 6 week(s) ago
Check in process take a bit of time, but understandable as it is the day before new year. But after that all is good, the staff was very helpful, the room was clean, the view from the room was very beautiful, the location is very strategic, just need to walk to go to nearby malls and attractions. Overall its a very nice experience.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest,
Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC,Marcom Dept
Verified Traveler
Leisure
9.1
/10
Reviewed 6 week(s) ago
Strategic location, close to everywhere.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest,
We are glad you liked the conveniences of the hotel being centrally located and just opposite shopping malls. Do visit us again soon.
Regards,
VC,Marcom Dept
I***a
Medical
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest,
Thank you for the kind compliments and excellent review. We appreciate your feedback and hope to welcome you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC-Marcom Dept
Verified Traveler
Leisure
10.0
/10
Reviewed 6 week(s) ago
Good stay for family, very clean and near to the city
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest,
Thank you for the kind compliments and excellent review. We appreciate your feedback and hope to welcome you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC-Marcom Dept
Verified Traveler
10.0
/10
Reviewed 6 week(s) ago
Great thing, all was good and happy
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest,
Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC,Marcom Dept
I
Indrajaya
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel room is spacious and luxurious... It's comfortable to stay here.
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest,
Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.
Regards,
VC,Marcom Dept
H***n
Staycation
8.4
/10
Reviewed 6 week(s) ago
Everything is fine except the breakfast buffet which is below average in my opinion.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest,
Thank you for your feedback and for rating us 8.4. We are pleased to know that overall your stay was satisfactory.
We are sorry to hear that the breakfast buffet did not meet your expectations. Your comments have been shared with our culinary team for review and improvement.
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
VC, Marcom Dept.
Number of reviews per page
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40
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