Dear R***y,
Warm greetings from Meliá Kuala Lumpur.
Thank you for sharing your recent experience with us. We're delighted to hear you appreciated our central location and the friendliness of our team members.
We sincerely regret to learn that certain aspects of your stay did not meet your expectations — particularly the room cleanliness, breakfast experience, and amenities provided. Please rest assured your feedback has been shared with the relevant departments for immediate review and improvement.
We truly appreciate your comments, as they help us enhance our services. We hope to have the opportunity to better serve you in the future.