Dear W***e, Thank you for choosing to stay with us for your leisure getaway and for sharing your excellent 8.8 rating. We are delighted to hear that you enjoyed our strategic location near Taman Bekapai and the variety of culinary options available around the area. It is also wonderful to know that you found our rooms clean, comfortable, and highly recommended. Providing a relaxing and convenient experience is what we strive for, and your positive feedback is a great motivation for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another pleasant stay in the near future. Warm regards, Dyah Kristiati Listianingtyas

Dear W***t, Thank you for sharing your review and for giving us a wonderful rating following your recent stay. We are delighted to hear that our staff was friendly and very helpful, and that you enjoyed a smooth and efficient check-in and check-out process. Providing seamless and attentive service is always our priority, and it is rewarding to know we met your expectations. Thank you once again for your kind feedback. We look forward to welcoming you back for another pleasant stay at Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Eko W., Thank you for sharing your review and for giving us a fantastic rating following your recent stay. We are delighted to hear that you experienced the warm hospitality of our staff and found our location and facilities easily accessible. Providing a comfortable and seamless experience is always our priority, and it is wonderful to know we met your expectations. Thank you once again for your kind feedback. We look forward to the pleasure of welcoming you back to Novotel Balikpapan in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Fathur R., Thank you for sharing your feedback and for giving us a fantastic rating following your recent leisure stay. We are delighted to hear that your overall experience was very good and that you found everything else to your liking. However, we sincerely appreciate your constructive feedback regarding the long wait time for food service at the swimming pool. I have shared your note directly with our Food & Beverage team to review our order management and coordination, ensuring we can deliver faster and more efficient service even during busy hours. Thank you once again for your valuable insights and your encouragement for us to keep improving. We look forward to welcoming you back and providing you with a seamless dining experience on your next visit to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Asrilita R., Thank you for choosing to stay with us and for sharing your perfect 10/10 rating following your recent visit. We are absolutely delighted to read your wonderful feedback highlighting how comfortable your stay was, as well as the cleanliness of the room and the comfort of the bathroom. Providing a clean, relaxing, and seamless environment is what we always strive for, and knowing that we met your expectations is incredibly rewarding for our entire team. Thank you once again for your kind review, and we look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Warm regards, Dyah Kristiati Listianingtyas

Dear Ivo A., Thank you for choosing to stay with us for your family getaway and for sharing your perfect rating. We are absolutely thrilled to hear that you and your family had a wonderful stay at Novotel Balikpapan. It is fantastic to know that you enjoyed our quick and friendly service, clean and comfortable rooms, and the complimentary parking. We are especially delighted that our garden, child-friendly environment, and numerous photo spots added to the enjoyment of your leisure trip. Thank you once again for your wonderful review. We truly look forward to the pleasure of welcoming you and your family back for another memorable experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Dony G., Thank you for choosing to stay with us for your business travel and for sharing your excellent rating. We are delighted to hear that you found our hotel to be a highly recommended option for value and budget, offering great accessibility and close proximity to the surrounding city center. Ensuring a convenient, productive, and seamless experience for our corporate guests is always a top priority. Thank you once again for your kind recommendation and positive energy. We look forward to welcoming you back for another successful business trip in the near future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear h***a, Thank you for sharing your review and for giving us a perfect 10/10 rating following your recent stay. We are absolutely delighted to hear that you enjoyed the comfort of your room and the warm hospitality of our staff. A special thank you for recognizing Delita; I will be sure to pass along your kind words to her, as such recognition serves as a wonderful motivation for our team to keep delivering exceptional service. Thank you once again for your feedback, and we look forward to the pleasure of welcoming you back to Novotel Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Valued Guest, Thank you for sharing your feedback following your stay at ibis Balikpapan. We are pleased to know that you enjoyed our convenient location and found the food enjoyable. At the same time, we sincerely apologize for the inconvenience regarding your request for an additional towel. We understand how frustrating it must have been not to receive a response despite contacting our team. Please be assured that we will review this matter with the relevant departments to improve our responsiveness and service delivery. We also appreciate your feedback regarding access to the swimming pool. Comments such as yours help us better understand our guests' experiences and identify areas for improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Anom Purboyanto General Manager

Dear Mr. Eko P., Thank you for taking the time to share your feedback following your recent stay at ibis Balikpapan. We sincerely apologize for the unpleasant experience you encountered regarding the cleanliness and condition of the room, bedding, and bathroom. The comfort and well-being of our guests are our highest priorities, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We also apologize for the misunderstanding regarding your breakfast egg request. Your feedback has been communicated to our Food & Beverage team to reinforce attention to detail and service quality. We appreciate your comments regarding our breakfast policy and overall dining experience. Feedback such as yours is valuable in helping us identify opportunities for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Kind regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our hotel and service. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best experience for our guests. We look forward to welcoming you back to ibis Balikpapan on your next visit. Kind regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are delighted to know that you experienced a very fast check-in and check-out process, enjoyed the cleanliness of our hotel, and received friendly service from our team. Your appreciation means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your wonderful review and great rating. We are truly delighted to know that you had a satisfying staycation experience with us during the long weekend. It is wonderful to hear that you enjoyed the cozy atmosphere of our hotel and the warm hospitality from our staff. Your kind words and enthusiasm truly mean a lot to us. We also appreciate your suggestion regarding special promotions, especially during long weekends. We will certainly share this with our team for consideration. Thank you once again for your support, and we look forward to welcoming you back again for another memorable staycation. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, especially regarding the cleanliness and room condition. Please rest assured that cleanliness and guest comfort are among our top priorities. Your comments regarding the bed linen, pillow covers, and overall room freshness have been shared seriously with our Housekeeping team for immediate evaluation and improvement. We truly appreciate your honest feedback and your continued trust in ibis Balikpapan. Your comments are very valuable for us as we strive to restore and maintain the pleasant atmosphere and service quality that our guests expect. We hope to have the opportunity to welcome you back again and provide you with a much better experience in the future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Bilqiis A., Warm greetings from ibis Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you had a pleasant holiday experience and enjoyed the swimming pool facilities at Novotel Balikpapan. Your happiness means a lot to us, and we look forward to welcoming you back again for another enjoyable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your valuable feedback. We are delighted to know that you appreciated the friendliness of our staff, the good service, and the cleanliness and neatness of the room. We also appreciate your comments regarding the swimming pool facility. As part of the shared facilities arrangement, ibis guests may enjoy access to the swimming pool located at Novotel Balikpapan next door. We understand this may be slightly less convenient, and your feedback is truly valuable for us. Thank you once again for your support. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you very much for your great rating and for sharing your kind feedback. We are pleased to know that you experienced a fast check-in process, friendly service from our staff, and enjoyed our strategic location in the city center. Your satisfaction means a lot to us, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from ibis Balikpapan. Thank you for sharing your feedback and for your rating. We are delighted to know that you were satisfied with the service provided by our hotel and staff. Your kind words are truly appreciated and will motivate our team to continue delivering the best hospitality experience. We look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager