Overall rating: ★★☆☆☆ (2/5)
We had a smooth check-in, the gentleman who assisted us was kind and professional. The bar has a nice, nostalgic vibe, and the property itself is beautiful.
Unfortunately, the room we stayed in was quite outdated, bland, and felt empty. Breakfast, however, was excellent. The waiter serving us was outstanding: professional, polite, and very accommodating.
Everything went well until checkout. The front desk receptionist in the morning was extremely rude and dismissive. When I approached her to ask about the restaurant, she didn’t even bother to stand up or greet my wife and I, properly. Later, when I asked about extending our stay and mentioned we weren’t satisfied with our room, she acknowledged it was outdated and said, “What do you expect?”
I asked if we could move to a poolside room since the hotel was nearly empty. We barely saw any other guests. Instead of checking with a manager, she flatly said yes, but only at the premium rate. When I politely asked if they could make an exception given the situation, she looked my wife up and down and said “no”, rudely.
Up until that point, we actually enjoyed our stay despite the dated room, but her attitude completely ruined the experience. To make matters worse, when I came to check out, she was flirting with her manager in the back office and ignored me until I tapped my key on the desk to get her attention. Overall, a disappointing end to what could have been a pleasant stay.
