Overall Ratings & Reviews Yurong West Lake Cottage Resort Hotel

The best part about our stay was Miss Rose. I had forgotten my passports in Shanghai, but I had pictures of them on my phone, She accompanied us to the local police department to get permission to stay without them. It worked! Her service was above and beyond. Other thant that, it was a lovely place right next to the lake with easy access to walking trails. Only down side was the food. It was not for westerners Latte machine didn't work and really no western food. But very easy access to the local bus system, which is great, and a lovely little neighborhood across the street. The little Halal restaurant down the street had AWESOME noodles for next to nothing.

WE needed to find a reasonable priced hotel with very short notice. This hotel is quant and clean. There is not many amenities in the room, and they staff does not know English.

This is a small resort type place with court yards and out door swings. There were only two floors and it was a quiet place to stay walking distance to the southwest(I think) of the Lake. A jumping restaurant was about a block away. Lots of local and young people eating there. There was no air conditioning but the weather cooperated and they had fans, big windows and cool breezes from the nearby lake. It was pretty with flowers, etc. Our room had both a tub and a shower and a comfy bed. You would need to take a boat or a bus to get to the "city" but the Lake was the best. Walking distance to garden where the G 20 conference. The breakfast wasn't huge but it was plenty and good. The girls at the desk had way more English than I had Chinese.

Overall it's a good place to stay at- comfortable bed, free breakfast with good spread, friendly staff and a bus stop conveniently located near the hotel. However, the unpleasant smell from toilet is too overwhelming.

Great relaxation place. Nice surrounding with natural woods, West lake, and buildings. Good breakfast and decent price. Nevertheless, friendly staff is always around.

環境清幽，是西湖邊的小村，產龍井茶，旅館對面是頂級的餐廳，物美價廉。但旅客素質差，在中庭大聲喧嘩，到夜裡12時半才停止。

瓦葺の古い民家風の屋根を持つ二階建てのコテージ。エレベーターが無いので２階の客室にはトランクを持って上がらなければならないが、部屋は清潔で気持ちがいい。朝食は１階のフロント隣にあるカフェで提供しており、大きなホテルのようなメニューは望めないが、味、量はまあまあ。西湖周辺で地方からの観光客がいつもあふれている蘇堤などからは少し西に離れた楊公堤、龍井路といったエリアにあり、花々が咲く公園や湿地、茶畑など自然環境に恵まれている。バス停がすぐ前にあって便利。

服務人員很親切,住宿環境清幽就在西湖旁整體環境很好就是房間有點小

房間不大，沒電梯，但是服務很好，有問題需要幫忙，跟櫃台反映都會幫你搞定!

房間舒適,櫃檯服務親切,臨近西湖,環境宜人

舒適的環境，親切的服務，鄰近西湖

少有的服務體驗，員工親切，樂於助人！ 但餐飲方面有改進空間。 記憶中，是所住過最貼心的一間酒店！ 鄭重推薦！

雖然住宿不是為了看電視，但豐富的免費電影仍令人感到開心，冬季入住有地暖真的非常貼心！

前台服務員和餐廳服務員的態度很好，很有禮貌，十分欣賞！值得推介