Dago Heuvel Resort and Villa

Explore Dago Heuvel Resort and Villa
8.4
Very Good
From 938 reviews
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Cleanliness

8.4

Room Comfort

8.5

Meal

8.3

Location

8.3

Service and Facilites

8.6

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Staff Friendliness (56)
Family Friendly (50)
Ambiance (49)
Room Space (46)
Taste (46)
Bedroom (43)
Bathroom (39)
Surroundings (37)
Hotel Area (37)
Check-in/out Time (30)
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Traveler Reviews Dago Heuvel Resort and Villa

Number of reviews per page
20
40
Customer reviews
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Titi K.
icon-Leisure
Leisure
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9.1
/10
Reviewed 2 week(s) ago
Very enjoyable and highly recommended. The food wasn't very varied but was delicious. The pool was clean, and the kids were happy.
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Accommodation's Reply
25 Aug 2026
Dear Mrs Titi K Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
Verified Traveler
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Staycation
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6.7
/10
Reviewed 2 week(s) ago
It's quite cool. But it's far from anywhere.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr& Mrs, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
R***a
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7.7
/10
Reviewed 3 week(s) ago
The staff are very friendly, but honestly, the room is just so-so. Maybe they could give more attention to the interior to make it more contemporary. The room is too spacious but it feels really empty. Then I got a bedsheet with lots of stains, on the pillowcase there was also marker writing, it's just not clean enough, it's not nice to look at. Honestly, the view is okay. The breakfast is not very varied in my opinion, and when I wanted to eat porridge and it was still very early at 7:30, I had to wait for the bowl to be washed, it was a mess. But it's okay for a boredom cure.
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Accommodation's Reply
25 Aug 2026
Dear Mr/Mrs, We are sorry for your experience during your stay with us. The room is usually a favorite among guests and we regret that you did not get a similar impression. Rest assured that we have received your feedback on our facilities, and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here. Thank you for your support to us. Regards, Rasiwan Operational Manager Dago Heuvel
Sarah
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Staycation
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8.3
/10
Reviewed 4 week(s) ago
The cleanliness of the room is good, but I would like the hotel staff, especially the front desk, to be more responsive when welcoming new guests. When my family and I arrived for breakfast, the tables were full, but not well organized. If there are guests sitting alone or in pairs at a large table, please provide a table for two. I came with an elderly person who has difficulty walking up stairs. Instead, we were told to go upstairs to eat in the meeting room. The table was not prepared, there were no tissues, etc. Please improve the quality of service.
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1 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mrs Sarah,, We are sorry for your experience during your stay with us, we regret that you did not get a similar impression. Rest assured that we have received your feedback on our facilities, and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here. Thank you for your support to us. Regards, Rasiwan Operational Manager Dago Heuvel
A***d
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Okay, friendly, clean. The food is not very varied but delicious. Just right.
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Accommodation's Reply
25 Aug 2026
Dear Mr&Mrs, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
S***I
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, can deliver food to the room.
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3 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr& Mrs, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
takashi o.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 8 week(s) ago
Felt smoking smell... and AC doesn't work, cannot on/off control.
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Accommodation's Reply
25 Aug 2026
Dear Mr Takashi O, We are sorry for your experience during your stay with us, we regret that you did not get a similar impression. Rest assured that we have received your feedback on our facilities, and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here. Thank you for your support to us. Regards, Rasiwan Operational Manager Dago Heuvel
Irene A. R.
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Leisure
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9.7
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly, and the villa was generally clean. The only thing missing was the sheets and pillowcases, which looked dirty and unwashed. There were brown stains on the sheets. The bathroom lights could also be brighter, as I brought my parents with me and they were a bit wary of the dark bathroom, as the floor was black. Otherwise, everything was fine.
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3 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mrs Irene, We are sorry for your experience during your stay with us, we regret that you did not get a similar impression. Rest assured that we have received your feedback on our facilities, and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here. Thank you for your support to us. Regards, Rasiwan Operational Manager Dago Heuvel
Lala M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
It's really good in terms of cleanliness, comfort and friendliness, the care is top notch.
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Accommodation's Reply
25 Aug 2026
Dear Mrs Lala, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room is comfortable, the atmosphere is serene, and it's perfect for relaxing. Unfortunately, the TV isn't a smart TV yet, so you can't watch Netflix or YouTube. It looks like the TV needs an upgrade to make your stay at Heuvel Resort even more enjoyable.
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3 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr& Mrs, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
d***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
Sorry, it didn't live up to expectations. Yesterday, when we checked in, a wasp-like creature entered the room, and the lights went out for a long time. There was no preparation at all.
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3 people find it helpful
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Bob E.
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8.5
/10
Reviewed 11 week(s) ago
A very pleasant stay, I will definitely come back next time. Thank you for the friendly service.
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1 people find it helpful
A***a
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Staycation
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8.5
/10
Reviewed 12 week(s) ago
The hotel staff is friendly, the rooms are spacious, but there are not enough games for children.
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1 people find it helpful
A***e
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10.0
/10
Reviewed 13 week(s) ago
Happy to be here, you can enjoy.
1 people find it helpful
Gita N. H.
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10.0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly, comfortable
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D***e
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Leisure
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9.7
/10
Reviewed 17 week(s) ago
It's very kid friendly, my son really likes his room, he sleeps soundly, then wakes up early in the morning because he wants to swim, the swimming pool is also clean and comfortable, the restaurant also has a nice view... 9/10
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5 people find it helpful
E***k
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10.0
/10
Reviewed 17 week(s) ago
Stayed for 1 night, the food, ambiance, everything was perfect! Only regret was I didn’t stay longer.
4 people find it helpful
Cynthia J. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Always happy when I go to Dago Heuvel. Even though it's a remote place in the end, but when I get there, the atmosphere is really nice. The staff is really friendly. The room is spacious and the AC is cold. The hot water for the shower works well, the room request is also given hihihi. The best anyway.. The BF food is also quite delicious and the view is really cool 🤗. Thank you Dago Heuvel, next time I WILL DEFINITELY COME BACK AGAIN ❤️
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1 people find it helpful
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Wildan A. K. A.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The breakfast was delicious, the room was nice, the space was spacious, and there was hot water. I stayed there for 3 days and 2 nights. The staff was friendly.
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4 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr Wildan, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
a***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The hotel atmosphere is beautiful, suitable for relaxing, the hotel staff is also friendly.
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2 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Mr& Mrs, Dago Heuvel Hotel & Resort is honored to have hosted your family, we hope you and your family can come here again. Thank you for your support to us. Regards, Rasiwan. Operational manager Dago Heuvel and Resort.
Number of reviews per page
20
40