We come to this hotel on a regular basis we love the staff they are so helpful couldn't do any more for you unfortunately this time round it was a disaster. Someone had flooded the bathroom which means we had no electricity in the accessible room we were in sadly because of our autism my child didn't want to move hotels so we took the only room which was available which was in the roof so it was obviously difficult with my mobility issues not being able to use my scooter or my walker to access the room had to take my time going up a few flights of stairs to get to the room then once we were there I was too knackered to come back down to even get any food then once we had unpacked and settled in after being moved rooms we had no hot water they offered to move us rooms which was unacceptable because obviously I would've had to repack again and carry everything to a different room for one night seemed a bit excessive I know the staff member helped me with a few of my bags but that's not the same of using a walker or my scooter to do so so it put us in a predicament where we didn't really feel like we could go out plus with the no electric all my food in my box went off and I had to chuck it out because obviously going to the NEC is expensive so we bought meal deals and pastries to take with us so I already chucked out all that so it's cost me more money than normal deeply disappointed I have already cancelled my stay in November due to this because of the stress

Basic room, lots of dinning options at a walk - free parking and value for money

The staff are very friendly I've been going there for years the parking is handy right outside and there is a restaurant right next door

Staff were very helpful and accommodating (moved us without any issues into a quieter room - was originally near the big pub exhaust fan extractors). Good location easy free parking. Little dated but very clean and good value for money.

Bed is super comfortable, black out blind in our room and free parking at the back of the hotel. Lots of shops and eateries near by Nando’s, Wetherspoons, dixy chicken, Asda to name a few from the high st. A huge thank you to Joy, who was an absolute pleasure to meet during our check in. Friendly, helpful, cheerful and a credit to the hotel. Would defo stay again.

The rooms are very comfortable and I really appreciated the thoughtful fan. The staff are second to none, nothing is too much trouble. They are friendly and caring and made my stay a lot easier under difficult circumstances.

Room was clean staff were very nice and plenty of parking

The reception staff were incredibly friendly and polite; offering to help with luggage up the stairs and asking about my day etc. The rooms are perfect size for a short trip and have everything you need. Shower was hot and powerful and couldn’t fault it. Overall another great stay at this property.

The bathrooms were a little tired and could do with a freshen up but I’m being picky. We had a great stay as usual and will definitely be back.

Room was lovely and clean , staff nice and friendly, would use again , The only thing it needs are air con in the room was very hot and stuffy other then that all good

The staff on reception from Friday midday to Sunday midday all were a credit to redwing .we p gd wk staff.

Needs a good refurbishment and upgrade room amenities.

An ex Premier Inn hotel so the rooms were as you would expect but half the price. The staff are always lovely and welcoming, room clean and comfortable. Excellent position amongst shops, pubs and restaurants and on bus route to city centre. Free parking a huge bonus.

The staff are always friendly and helpful. Always have dealt with Joy and Hassan! These two folks are wonderful!

Ensuite floor was filthy. No USB sockets which is poor for any hotel in 2026

Our room was just great. Plenty big enough for an 8 day stay. Everything worked and the TV was fine. The bed was comfy, the shower was hot and powerful enough, despite a few stray shoots of water from the rear where it was not best coupled. The bathroom showed some signs of tiredness. There were signs of water damage and the mirror though good enough, had edges showing de-silvering. The reception staff and management were so helpful and friendly. We were really impressed by the attidude show and felt well looked after. The position of the hotel in Shirley is excellent. The Saracens Head pub in front is handy and very good likewise. Overall, we felt the hotel was excellent value for money and gave us a brilliant stay. Highly recommended!

Excellent stay with an extremely friendly check in with a lovely lady called Joy on reception. Room was very spacious and quiet with a modern, clean bathroom and great shower pressure. Very comfortable bed. Plenty of free parking, nice restaurants and bars nearby as well as shopping. Will definitely stay here again when flying from Birmingham Airport.

I had a great stay. Reception staff friendly & helpful. The room was clean, spacious & comfortable. I had a great sleep and the shower was hot & powerful. Car parking was free

Will be back, re-branded Premier Inn, clean, comfortable and in a good location gor what we needed, everything you could wish for in a budget hotel.

Really good location, clean comfortable room and really helpful staff and great value. Highly recommend