Overall Ratings & Reviews The Capital Pearls

Air conditioning to loud

Great locations with everything on your doorstep

Convenient location to shopping, beach and restaurants. Rate was outstanding. The lifts at the center of the hotel to our floor was closed off. This was inconvenient. Parking is undercover and great.

Fantastic place to stay. A bit busy during high season but overall great stay.

Sea breeze.

Excellent

The location was great, the room was very nice with balcony and sea view. I did not like the unnecessary security and on two occasions could not access the floor my room was on because the card had to be reset

Very good

We stayed at the Pearls for one night but it was great. We needed to do some washing and were able to wash and dry before leaving. The staff were very friendly and helpful. We went to the beach in the morning for a run along the promenade - only challenge was getting there as the Pearls didn't seem to have direct beach front access but we navigated the mall and made our way down. The Pearls are right by the Oceans mall, Umhlanga rocks and many superb restaurants and supermarkets. It's a great stay in the heart of Umhlanga and you can walk to the Whale Bone pier too.

Very nice hotel. Great location. Checkin went from looking like an early checkin would be an option to being after the 2pm checkin time. Other than checkin experience everything else was very good.

Love to stay here very convenient and friendly staff.

Very friendly & helpful staff. Well appointed, clean rooms

Lovely well appointed rooms. Very pleasant, helpful and friendly staff. Thank you for a wonderful stay!

The superior apartment that I was booked into on the 19th floor was really good. The view from the bedroom balcony and the living room balcony was exceptional and was what I was looking for. My sleepless night was unfortunately due to my neighbor, running his TV at loud levels until 11 PM. The living area and TV is situated right behind the partitioning of the bedroom. That is the problem with those rooms. The walls are not constructed of bricks and sound travels terribly the rest of the apartment was perfect. I was then moved to an apartment on the 20th floor, but this was no longer the same category. The bedroom had no windows. There was no window to open up for fresh air. This could not have been a superior apartment, but I was able to get a good night sleep as I had no neighbors. I ate at the restaurant and the food was good. Room service was responded to very quickly and very properly. helpfulness of the staff was very good

Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night. It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room. After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle. I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine. I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.

Front desk manager was rude and unhelpful. Having confirmed a one bed superior apartment via an email we were degraded on arrival. The front desk manager was not interested in apologising and actually encouraged me to complain, his attitude was unacceptable. I did speak to another front desk manager who stated he would get the GM to email but no correspondence received. Customer service not up to international standards

We only had a one night stay after a cruise, but it was more than expected. Would be a good hotel fro business or leisure. Excellent location. Although we didn't use any services,, the service we got from reception was excellent and friendly.

Great location and pool

Secure and safe, access to the parking area was poor, electronic keys poorly maintained

Loved it.