10/10. The whole experience was just fantastic. Really good night's sleep. The spa facilities were top notch and the Check-in staff (Rob) was uber helpful with all sorts of advice. Returning to the area soon for another work trip and aiming to stay again.

Never again. Seriously one night was too long. We booked based on the overall photos of the hotel. Big mistake. Despite paying good money for the night it turned out they had booked us into the "Manor House". A distant and depressing corner of this sprawling complex that gives you "The Shining" vibes. Incredibly dated. Poorly maintained. Worse than a Travel Lodge. Ancient air con that only blows hot air. A tiny window that opened literally 10cm. Barely hoovered old carpet. Furniture that was probably fitted in the 90s. Fridge just removed. Cables just hanging everywhere. The bed was fine and the TV/shower worked. Breakfast was fairly good even! But overall this hotel was a weird mix of opulence and shabbiness. Seems as if they might have some good rooms (somewhere) but for the most part they play heavily on a grandiose facade. Not to mention the parking is a trek away from the hotel and the road to get there is insanely steep and potholed which makes a terrible first impression. Luckily the Receptionist was very nice and took our feedback professionally and validated our car parking as way of apologising for our disappointment.

Rooms were nice a big with a great bathroom. Very good value for money. For what we paid the breakfast was good, if we would have been staying in the main hotel (£300 difference), I would have been very disappointed.

I had a wonderful stay at The Manor House. From a brilliant check-in with very caring staff. I had a great sleep and the food was wonderful. I’ll make sure to stay there again next time I visit ICC Cymru.

Lovely hotel. Stayed in The Manor House part of the hotel, riom.veey clean and comfortable. Able to go upto the Main Hotel and use facilities. Staff very friendly and Helpful in both parts of the hotel. Food in the Merlin bar was lovely. Would recommend and will stay again

The lads who worked on activities, Archery and axe throwing were outstanding. Break credit to yhe team

Essentially the Manor House reception is the only part we saw. We were directed to go to the main Celtic Manor resort to access our room at the rear of the Manor house. We purposely didn't book the main resort hotel to avoid concierge and bling wanting a quieter experience. Main bedroom was good, appreciate the fridge and air-conditioning however the cleanliness of fixtures in the bathroom was disappointing. The good lighting highlighted neglected dust on the shower fitting from the wall and head, also thick dust behind the random telephone in the bathroom.

Food OK

The hotel itself is lovely and I found the hotel staff helpful, approachable and friendly. The grounds are absolutely beautiful. I stayed in the house as a solo traveler. The room was clean, I was given an interconnected room and wasn't made aware of it. The bathrooms are lovely. There was a iron and hairdryer in the room. I was given a voucher for a drink as I didn't have my room cleaned for a day but was charged for the drink (£6.50) because it was classed as a late drink, I do feel the conditions should be made clearer on certain things such as this, but also the parking fees, which can be found but I think it should be made clear upon booking. I also used room service and it was cancelled half hr before it was due to arrive, there was no tables available in the resort restaurants so a shuttle was arranged by the hotel for me to go out of the resort and eat a nearby restaurant. The driver told me a few times during the journey its not service they usually provide and said I might have to wait for pick up or get a taxi as they were busy despite it already being arranged by the hotel reception manager. it made me feel bad for using the service but the pick up driver was great and was very professional, nothing was too much trouble.

Carpet worn away in one room down to thread mould in cupboard fridge was mouldy

We planned our stay and paid for The Manor House. This was to be an emotional return to the place where our children were born some 50 years ago. We knew it had been converted to a hotel from the Lydia Beynon Maternity Hospital and wanted to see the difference and if any of the original decor was visible. When we arrived, we were told that we could not stay in the Manor House and that we had been transferred to the Celtic Manor Resort. Very, very disappointed as this was not the purpose of our visit. We were told that there was no compensation or refund. It was too late to find an alternative hotel and we had paid up front for our stay. So, we will not recommend booking the Manor House nor its parent company that let us down.

air conditioning not working. There was no refrigerator in the room. Outlook poor. Needs updating urgently. Please invest in this lovely old building.

Please review your parking charges. They are unrealistic. I cannot see why it should be so much when there is no real issue as if it was a town centre stay. I cannot justify it at all.

Room wasnt very well maintained or cleaned Took 1.5 hours to change rooms then it was to late for us to get showeed changed and have dinner so 50th birthday night was a ham sandwich and fries in the room Not happy

Parking was a bit of an adventure and it didn't mention that parking was £25 for overnight. Plenty of bars to eat and drink, thought £12 for 2 pepsi was a bit much but it is a fantastic place. Dinner in the grill was exceptionally good and descent price. Breakfast was best £9 each i have ever spent, but book it with booking or it £24 each in hotel. The breakfast had everything you could possible want and every ingredient was of excellent quality. Highly recommend this hotel. We plan to go back now we know the layout will be easier to navigate our way around. The shuttle bus that runs around the grounds was very helpful. Every bar and restaurant were of very high standards and the all the staff were very helpful and polite 5 STARS ALL THE WAY

Stayed in the manor house, beautiful building, rooms a little dated and tired but spotlessly clean. A little trek to the main building and car park but overall a lovely experience. Booked again for later in the year but booked to stay in the main hotel.

Great place , staff really could not do enough for you

We visited this hotel for our son’s graduation which was in the icc centre which is walking distance from the hotel. The hotel it self is beautiful inside and out. It’s a big resort with lots of different parts all connected. But it’s a big hotel with a free shuttle bus for guests. But there is some walking needed. There is a parking garage and car park with a charge of £25 a night. The food at the restaurant is delicious in Grill and the breakfast was delicious and had a great selection of fresh fruit and cooked and continental.

Room was nice and clean, but carpet worn in parts. Shower was only a fixed head which I am not keen on. Personal preference but I like one you can adjust height. Staff at reception and concierge very polite and helpful. Need more staff on bar at busy times. Menus a bit limited for me, again personal choice, but a few more simple snack like items would be good.

Our whole stay was disappointing, we upgraded but didn't have the room we payed for, we had to wait ages for another room to come available, wasn't offered any drinks while we waited, after it seemed like forever we had a room which again was disappointing, the food in the olive tree was very disappointing, we asked for water for our table and they brought a tiny glass,which only held a mouthful, but the thing that did it for us was we were charged a £100 holding fee twice, plus another £48 on check out, a week later we still haven't received it back, its safe to say we won't be going back anytime soon ,this was a special occasion my husbands 65 birthday, turned out very disappointing.