Overall Ratings & Reviews Sunset Mountain Inn and Spa

Walking distance to everything

Since I was there with my children, the pool was obviously our most favorite part of this facility. We had a junior room and it was the perfect layout for us but I wish we brought our slippers as the hardwood and tile were quite cold. Unfortunately I can confirm that there is the strange smell that other reviewers have mentioned, so that always makes you think it isn't clean but our room was very clean.

We paid for a room for a family and they complained about many aspects of the hotel being dissatisfactory and not well kept. This was to the point where we had two nights booked for them and we had to book them a different hotel entirely the second night.

Our code to the room wasn’t set right off the bat. Issues with the code for the parkade. Wasn’t advised the pool was in another building so that would have made me try to change buildings for easier access. Room was very clean and well stocked and it was the nicest and most spacious hotel bathroom I’ve ever used.

The noise level in this building was unacceptable. In the binder in the room the first page is dedicated to the noise bylaw as this has been a problem at this resort. True enough, the walls are not sound proof and the amount of banging and scraping coming from the floor above kept us up and woke us early. The temperature in the room was very warm - too warm to sleep. We turned off the thermostat within a couple of hours of checking in, opened the window and it was still stifling in the room. There were good things about the place: Cleanliness was quite good. The front desk staff were friendly and hospitable; albeit I disliked being called 'sweetheart' with every interaction. They were helpful and pleasant. The pool was quite large with a waterslide which was quite crowded. To be expected as we stayed on a weekend over the Christmas holidays. Regardless, the pool and hot tub areas were quite nice. It was great to have heated, free, underground parking. This place is not listed as a time share but that is exactly what it is. Housekeeping is not daily unless you pay for it. That was unclear to me when I booked this place and likely would have booked somewhere else had I known this in advance. A few other minor inconveniences like several electrical outlets and wall light switches not working in addition to the things mentioned above is what essentially makes me give this place an overall 2/5.

Loved the location and the small but super cozy suite. Pool was a short walk across the parking lot, which we didn’t find an inconvenience at all. Would stay here again.

The room , location

Next door people were loud and partying until 4:25am

You get what you pay for here. The room was almost exactly as pictured, and there was heated underground parking. A few negatives that we had were the room was not cleaned very well, when we checked in, our 3yr old found a napkin under the bed within 10 mins of being there. There were no towels available at the pool despite the front desk saying there would be, and because it is in a different building, I had to run across the parking lot soaking wet in the middle of winter to get towels from our room for the rest of my family. They also had a leak happen just down the hall from us the morning before we checked in and they had loud fans running 24/7. None of the games in the game room worked. The beds and bathroom were clean so that is one of the positives.

Overall, it is a nice hotel. Staff at the front desk was nice and helpful. However, it would be nice if it was mentioned that you need to go outside to get to the swimming pool. Sunset Mountain Inn and Spa is not connected to the building where swimming pool is located. Also, it would be nice if they provided bathrobes so you can comfortably cross the street to get to the swimming pool.

The property was great but nothing spectacular. We have no complaints and the staff was friendly and helpful

Friendly staff, room was spacious and clean, Beds were comfortable, kitchen was great and fully stocked

Jacky at front desk was really welcoming and realy nice!

Love this property each time we stay here. The staff is friendly and helpful. Live the heated underground parking and the ease of check-in

The unit that we had was absolutely amazing. Management had up graded our stay from 1 bedroom to a condo unit and we truly loved it. Will definitely book a similar unit the next time we’re in the area. Thanks.

We liked the closeness to everything in the area and Banff. And we loved the pool and hot tub.

Stayed here for 4 nights and it was lovely. Check in and out super easy. Accessible parking and door codes instead of cards was so nice for us. Also loved the easy access pool and hot tub next door. Worth it in my option for the price and decently close to Banff. Would book here again.

Everything was great

Dated property. Airconditioning not working, fortunately there is an electric fan in the room and it is there for a reason

The staff are very helpful