Breakfast was good Staff are helpful a/c was just ok

Altogether the whole hotel is impressive. The only thing that concerns me was the drapes in my room. I am very sensitive to dust and smell....the drapes in my room smells dusty and it smells like it has not been washed/changed. I ended up sneezing furiously and thank God I brought with me my antihistamine tablets. Ariel

A lovely gem of a find in Kensington, with helpful staff and a superb location.

Perfect location, well maintained room and good breakfast

Nice hotel. Too far from underground station. Do not use Olympia, it’s unreliable. Room was far too small. One double bed and that’s it. Dry right to walk around it. TV had only two working channels. Overhead shower did not work. Shower water went everywhere due to the ill thought out design of the shower. No safe in the room for valuables. Breakfast was extensive and delicious. No orange juice!! Good VFM for a west end hotel. Quite location. Just be ready for a mile hike from Kensington High Street tube station.

Everything was great 👍

Really nice room, friendly staff, the door rattled quite a lot and the TV didn't work

Breakfast was limited but ok

Thoroughly enjoyed our stay at Kensington prime a very enjoyable boutique hotel in a great location near Olympia station could get around from there to anywhere. We enjoyed comfy beds and great designs of the room and interior that made it feel homey. Staff was friendly and helpful. We didn’t take advantage of the breakfast or other activities but seemed like there was everything available. Our only feedback was lack of a proper shower curtain but that’s minor! You will enjoy staying here.

Overall disapponted considering it was a higher price than we typically pay. Much smaller than we thought it would be, small room and toilet seat becoming loose and a bit dirty. Our fridge was also not cool despite being turned on. Our main disappointment was breakfast. We arrived within the cut off time but had a very limited selection such as one sausage and two scrambled fried eggs which weren't replaced. Very limited fruit and cereal selection too. A member of staff came to our table to bring out more scrambled eggs as the others had become slightly discolored which put off my partner. However she only brought out a plate for me. My partner then asked for more for her too to a different member of staff, who seemed confused why she was asking. It then looked like a small argument broke out between them in the garden area.

Clean room. Helpful friendly staff. Breakfast was ok there was a few different choices.

Nice small hotel in a quiet suberb, a 15 min walk from nearest tube station. Room was small but well appointed inc nice touch of free water bottles. Decent breakfast and helpful staff.

The staff was still nice and helpful. The breakfast was just enough to get your day stated. The room service they offer was bad, food was cool although a lot, and they substituted our desserts, so very disappointing. I did realize the day after we checked out I had left my medical boot in the closet. Attempts to get in touch with the hotel regarding this has been disappointing, no answers or responses via email or text

Stayed for one night in the standard double, small but cosy. Very clean room, the staff were friendly and the breakfast was a great addition. Would recommend and stay again!

Amazing hotel with excellent staff , very quiet rooms at night and very clean. Excellent selection of breakfast Comfy bed and pillows

We found the hotel spotlessly clean. The decor is very nice & tasteful. Even though the rooms are very small it catered well to one’s needs. It is conveniently situated in a nice quiet area of Kensington, The staff we met were very friendly & helpful. Definately worth a second visit when next in London.

Beautiful lhotel, perfect for couples. Modern room and facilites, beds were very comfortable with memory foam pillows. For the price, it was a steal.

Very helpful staff

Hotel was great, a little far from the city but everything great:)

Very clean room and fairly modern, a good breakfast with enough to satisfy any travelker