Hallways smelt poorly, carpets are stained throughout the facility. We got the 4 person japanese room (only 2 in the room) and it was adeqaute for us. Outdoor tub included with room can only hold two people, food included with half board was buffet style and wasn't very good, however had a decent selection of western, japanese and chinese cuisines.

The was absolutely no access to the internet either in the rooms or the public areas. I also was bitten by a bed bug from the extra bedding in the room cupboard. This hotel is fine for family groups and those who like regimented experiences but not for travellers wanting an more memorable onsen experience

They gave us smoking room although we booked non-smoking room. We asked to change the room as my partner has asthma but they kept saying that there is no room available. In the end, they changed our room but it took manager to come to check and there was no apology.

Staff is very friendly and helpful. Room is big. Onsen is good. Buffet breakfast and dinner are all good. Super NESs are free for use. A big monga room and kids play area make my children happy. I will come back here again.

Nice facility with adequate amenities. Short distance from the train station, staff were friendly but limited with English. Breakfast & diner consisted just enough amount of Japanese healthy dishes but non beef dishes. Love the alcohol perk. The room well equipped & clean. Overall, satisfied with my one night stay.

Great Japanese hospitality! Very nice and clean hotel

A receptionist needs additional training for guests.

古い設備のリノベが不十分。

部屋や洗面所、トイレにも段差があるので高齢者連れの宿泊は気をつけなければならない。 最近は部屋に無料のペットボトルの水が置いてあるところが多いけどこちらは無かったので残念でした。

Hôtel très grand et beaucoup de services à disposition

溫泉很棒 員工有禮貌 客房雖然比較舊但很乾淨 重點是早晚餐非常豐盛，海鮮很棒

トロッコが動かないオフシーズンなのか街は静かでしたが、この施設の食事時は沢山の宿泊者と食べれないくらいのバイキング料理で賑わっていました。 今回は一人旅でゆっくりする時間、美味しい食事、ダイナミックな景色まで部屋から味わえました。朝一番の大浴場は貸切状態で大満足な旅になりました。

客室は清潔で、スタッフの対応も丁寧でした。

お部屋に先客(カメムシ)がいらっしゃいました。 確認作業等大変かと思われますが引き続き頑張って下さい。

部屋の照明はちょっと暗め。大浴場、露天風呂も湯加減は最高でした。

ホテルの名前が入ったハンドタオルの持ち帰りが欲しかったな〜

駅から徒歩で行けて、風呂も広くてよかった。 夕飯のバイキングのメニューがもう少し豊富だと嬉しい。 朝食は素晴らしかった♪

入口わかりづらい。

スタッフの方のもてなしがもう少し欲しかったです。(挨拶等)

駅から近く便利 部屋は広く心地よかった