Big lovely room. But what made our trip so special was Mateo and Leon. It was if we had our own personal tour guides in Zagreb. They were wonderful!

Very nice staff! Big clean and comfy rooms

The room is in very good condition, very friendly staff and meets all the requirements. Great breakfast location etc. Only deadly disadvantage is right next to the track where tram goes and the most busiest street of Zagreb, when the tram passing by the whole room vibrates and caused my sleeping quality drops. Tram runs from 05:00 to 0:30 everyday.

The room was clean and spacious. The staff at check in were lovely. The airline lost my luggage and they let me use the phone at the front desk as much as I needed. The restaurant and the breakfast were great. A server, Adel, was so patient and amazing.

Very clean room. Great staff. Mateo at the front desk made our trip memorable. He went out of his way to ensure our trip to Zagreb was special. Congratulations on hiring such wonderful staff that go beyond what is expected.

Lovey staff

Everything was very good and comfortable

Beautiful spotless hotel. Walkable to main square. Big room. Great service. Great breakfast. Make sure you pay for breakfast at Expedia. Great friendly staff. It’s Croatia. Everyone is polite here. 100% recommends.

Wonderful

Excellent service and friendly, helpful staff. Hotel carpeting is old and dirty and needs replacement

Wonderful

Fantastic place to stay lovely and clean, breakfast was plenty and the lunch menu was fantastic. Staff were perfect 👌

Per usual, i loved my stay at this hotel, no complaints. Exceptional compliments go to the staff!

There wasn’t a real spar facility. Only a sauna and additional paid massages. Everything else was great.

I liked the idea that is walking distance from major city landmarks.

The property is slightly dated, but very convenient, and classic. Once inside, you'll notice the glamour, classic decor, and meet the super friendly staff. Ivan at the restaurant and bar, went beyond to treat us well. He made sure the chef was able to create us a delicious vegetarian meal, even the options on the menu were limited. He gifted us with their exclusive red wine for us to take home.

Location is great near by everything. Hotel is very clean and unique. Staff is friendly.

Lovely stay, super friendly staff ! Loved it !

This is a very nice hotel. The room was excellent and the standard of fixtures and fittings were excellent. However, I would not rated as a five star more closer to a four star. Upon arrival we pulled up in front of the door and there was nobody to greet us or help us with bags however the Young man at reception was extremely helpful and very polite but as a five star it requires additional staff to support guests upon arrival. The breakfast was mediocre and once again the server was very polite and nice, but the options for food was limited as a five star, as a four star it would be fine.Upon departure we had paid for valet parking and our car was parked out the front however this time there was two members of staff behind the front desk and when we got up to leave neither of the staff provided any assistance to helping with the bags and opening the doors even though I made a purposeful struggle with the door, it did not attract their attention which would indicate a lack of training upon staff and a requirement to understand what five star service means.

It was great