Tracey
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
How disappointing. We stayed here approximately eight years ago when the cost was half the price, and while I expected to pay more this time, the experience certainly wasn’t worth what we paid. In my opinion, the stay was only worth around £55. We are military so used to the Army Barracks but this is ridiculous.
The front desk staff were rude and unwelcoming, which made for a poor first impression. The hotel itself is looking tired and would benefit from a fresh coat of paint and a thorough carpet clean.
Breakfast was also disappointing. At 8:30 a.m., the food was already being put away, which is far too early for guests who want a relaxed morning. The staff appeared unprofessional, adding to what was an overall disappointing experience.
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