Stayed in for a night at the pretty newly renovated hotel and was amazed by the hospitality of the hotel members. Loved their enthusiasm towards what they love and were very kind… even greeted us welcome back home when we’re back from dinner. We stayed during a Wednesday night which there aren’t much people staying, making the experience more intimate and quiet. The food was quite good which is traditional Japanese kaiseki. The onsen was pretty well however the temperature could be a little hotter at the outdoors. Overall love the experience

Great onsen, very classy, well built, new looking very clean, multiple onsen pools, inside and outside. Many wash stations are very nice with all the accessories and lotions. Water pressure very good. Nice rest area outside for naps or just watch tv.

Nice onsen at Hirayama. Renewed in 2018 Great for its price ¥800

・Date of visit: February 2023 A very beautiful hot spring inn located in Hirayama Onsen, Yamaga City, Kumamoto Prefecture. It is said that Kato Kiyomasa, the lord of Kumamoto Castle, visited this hot spring for therapeutic purposes, and it is a high-quality natural hot spring with 100% free-flowing spring water. The soft, alkaline simple hot spring water is silky smooth, and my skin felt incredibly smooth after bathing. It was a historical and healing space.

The hospitality was absolutely terrible. They charge nearly 30,000 yen per person, yet there was no welcome. Upon entering the entrance, it was unclear where the shoe-on zone ended. My elderly father proceeded in with his shoes on and was told quite forcefully by a pregnant female employee not to enter with his shoes on. We arrived on time for our reservation, so why couldn't they just line up slippers for everyone there? The room looked good in the photos on the website, but there was no sofa, it wasn't relaxing at all, and the TV wasn't visible from the bed. Even for the hot springs, you had to ask the front desk every time to get a towel. The staff were unfriendly, so I didn't feel like talking to them. Furthermore, on the way to the bath, I overheard an employee scolding another employee at the front desk, which was unpleasant. The food was very delicious. However, the waitress was terrible. Her fingernails were incredibly long, and I was worried, and sure enough, she spilled hot soup on my mother. There was no farewell either; it's not worth nearly 30,000 yen. The bathroom is quite far from the room, so it would be difficult for elderly people. Those looking to treat their parents should consider a different place.