Overall Ratings & Reviews Homewood Suites by Hilton Lansing Eastwood

Staff was extremely friendly! If we needed anything,it was never a problem getting it for us. The kids of course enjoyed the pool, and we happened to there Easter weekend and they nad an Easter bunny there to give out baskets to the kids and take pictures with them! It was a great weekend and we will visit again!

didn't like to have to re clean my room upon arrival...the room was nice, but too dusty...and white cleaning residue was left all over everything they touched with their towel.. so I have to "re-clean" what was so obvious to anyone with eyes...

The television didn't work

Great stay

The staff was really amazing n went above and beyond!!! Great Location!!

Hotel needs an update. Several issues such as, no remote for second tv, only one tissue in tissue box, no ice trays or icemaker, breakfast wasnt much, no trays so you had to keep going back and forth to get a complete breakfast, had all the extras for oatmeal but they were out of oatmeal, person in charge of breakfast was sort of crabby.This hotel used to have great snacks each night, now its only one night. Breakfast used to be great too. Not anymore. Very disappointing stay.

New, clean, easy access

I was assigned a room that had not been cleaned. The ice bucket was on the floor by the toilet. There was a used bar of soap and rage on the sink. There were old access keys left in the room. There were empty plastic wrappers on the sink in the kitchen and the bed was not properly made with all the pillows on one bed. You have asphalt issues in your parking lot that takes away from the decor has you approach the front entrance of the bldg. The staff did not even seem concerned about the room issue. I will not be staying again. I'm sure I can get my 150-180 dollars a night to go a lot further at another chain.

I'm a simple person that really was just looking for somewhere to sleep & recharge after my day. The parking for this location is awkward & limited. There was never a member of staff at the front desk when I needed to ask a question. I had to move rooms twice; my first room had no electric in half the room while my second room ended up with no working microwave, the fridge was off when I got tere (which I did not know at the time, so an entire dinner was ruined because I put my leftovers into the fridge), and there was a leak in the bathroom. My third room was fine; i had no silverware in the kitchenette, the fan/vent in the shower area didn't work, a light at the vanity flickered terribly, & there was no silverware in the kitchenette (again). There was weird damage in the rooms (the wallpaper near the toilet was brown & discolored) and the showers were (oddly) devoid of any useful ledges or shelves upon which to place my 3 cleaning items (shampoo, body soap, & body lotion). The cleaning staff did a poor job cleaning the room; essentially, they messed with the bedding, took towels & only replaced half of them, left every single light on in the room, & took the trash (including trash bags but never replaced those). I had to ask for additional towels and additional trash bags to place into my trash cans. Honestly, the worst part about the room changes is that not one member of staff seemed to care that I had to move everything to another room nor did they offer recompense.

Nice!

Meh

First, they downgraded my room and wouldn't give me any money back for the downgrade, then there was a bloody towel in the bottom drawer of the dresser when we were there and then our box spring was completely broken and fell in. When I tried to sit on it. Then our toilet decided to stop flushing. Also all behind the toilet. The wall was completely discolored like there'd been some kind of accident or something. There were water bottles behind the bed. It was absolutely disgusting and I was offered nothing for compensation for it and all the rooms were booked so we couldn't switch. It was god-awful.

This is a very nice hotel. Suite was large and well appointed. Clean, quiet and comfortable.

Great stay

Lovely staff

The room

It was a goodnight the breakfast was good the water room was kinda .

Only compliant is the laundry room door gets locked by a third party at 10pm and doesn't open until 7am and not even the staff can get in there. So if you put a load in at 945pm, don't plan on putting it in the dryer until the following morning. Solution; Rearrange the layout if noise is the concern and dont pay someone else to lock a door.

Got in on Sunday evening get to my room it's freezing in there. The thermostat and heater would not work together so pretty much has to keep it like 75 in the to keep it comfy but to comfy. Toilet paper holder was broken. Wifi didn't work well. And beds were not comfy at all.

Very nice facility. Junior suite was a great value for the cost and the complimentary breakfast was better than most places.