Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced during your stay at our hotel, particularly regarding the room reservation not meeting your expectations and causing you discomfort. Thank you for letting us know. Your feedback is very important to us so that we can continue to improve the quality of our service for our guests. And of course, we will follow up on your complaint with the relevant department at our hotel. We sincerely hope to welcome you back to our hotel again, and hopefully with an even better experience. Sincerely, Windy Indrayana, Assistant Front Office Manager