Kertanegara Premium Guest House

Explore Kertanegara Premium Guest House
8.9
Very Good
From 1,350 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.1

Location

9.2

Service and Facilites

8.9

People often mention about Kertanegara Premium Guest House
All
Staff Friendliness (26)
Bedroom (25)
Distance to City Center (24)
Ambiance (23)
Room Space (22)
Hotel Area (22)
Surroundings (21)
Accessibility (21)
Family Friendly (20)
Bathroom (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Kertanegara Premium Guest House

Number of reviews per page
20
40
Customer reviews
W***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
The hotel is cool, comfortable and feels homey
Translated by Google Icon
See original
Find this review helpful?
Y***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Friendly staff including security, strategic location in the city center, clean rooms, hairdryer, close to the mall, lots of culinary delights, CFD on Sundays
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Thank you for your review! We're glad you enjoyed our clean room, hair dryer, and convenient access to restaurants and CFD. We look forward to welcoming you back!
Translated by Google Icon
See original
Profile Picture
arie m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Everything is okay, the only downside is that the hot water is not too hot.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you for your wonderful review! We apologize for the inconsistent hot water supply, and we'll get it fixed as soon as possible. We look forward to welcoming you back!
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommended for overnight stay..in the city center, close to main access
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Thank you for the great review! We're so glad to know that we're your top choice for a convenient downtown location. See you next time!
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly. There are many delicious restaurants nearby. The rooms were clean and comfortable. If I return to Malang, I'd definitely stay here again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
We are so impressed with your review! Thank you for your kind words about our staff, the cleanliness of our rooms, and the hotel's atmosphere. We hope to welcome you back soon!
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The guy who takes care of the night is not as friendly as the lady who takes care of the morning, who is very friendly.. Please fix it.. Thanks
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you for your feedback. We sincerely apologize to the night shift staff for any inconvenience caused. We will convey your valuable feedback to the relevant departments and strive to improve our services. We would also like to express our sincere gratitude to the day shift staff for their hard work.
Translated by Google Icon
See original
Satya I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
I've stayed here twice because the location is so strategic, especially for jogging. I'll definitely be back again because this homestay is hotel-class, both in terms of cleanliness and service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you so much for your loyalty and for staying with us twice! We were very satisfied with the cleanliness and service that was comparable to a hotel. We also loved the convenient location for jogging. We look forward to welcoming you back!
Translated by Google Icon
See original
Irfan A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
very strategic location, spacious room especially for family room, clean and tidy rooms, hotel staff were friendly and helpfull... need to improve for less tv channel but not essensial... :-D
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you so much for your detailed review! We're glad you enjoyed our convenient location, spacious and clean rooms (especially the family room), and friendly staff. We've also taken your comments about the TV channels into consideration. While they're not critical, we'll take them into consideration for future comforts. We look forward to welcoming you back!
Translated by Google Icon
See original
W***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Good location, good service, good price vs value
2 people find it helpful
Accommodation's Reply
20 Nov 2025
Thank you so much for your "good" review! We're glad you enjoyed our location, service, and value. We look forward to welcoming you back again!
Translated by Google Icon
See original
FITRI A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 19 week(s) ago
The balcony floor was dusty and had lots of dry leaves and the hallway floor wasn't mopped so you could see the footprints of sandals or shoes, the lobby table was dusty.... the bidet in the bathroom was broken, the hot water kettle had some crust on it... the hot water in the bathroom took a long time to come out... the TV channels weren't varied, that's all... apart from that, everything was good, both the service and the friendliness of the receptionist....
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you very much for this detailed and valuable review. We apologize for the numerous inconveniences you experienced during your stay with us, from the cleanliness of the balcony, corridors, and lobby tables to issues with amenities such as a broken bidet, stained hot water kettle, slow hot water in the bathroom, and a lack of variety of TV channels. We sincerely appreciate your feedback. Our team will follow up on all the issues you raised to make comprehensive improvements and ensure that the same issue does not happen again in the future. We also sincerely appreciate the hospitality and friendliness of our receptionists, which has driven us to continue to provide the best service. We sincerely hope to welcome you back again and to provide an even better stay experience according to our standards.
Translated by Google Icon
See original
M***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
I'm in room 102, the wifi is very bad and the network is too, don't give me room 102
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Thank you for your feedback. We apologize for the inconvenience you experienced regarding the WiFi connection and network quality in Room 102. We appreciate this information and will immediately conduct a thorough inspection and repair of the WiFi system in the area. Our first priority is ensuring that all guests have a stable and sufficient internet connection. We hope this issue does not affect your overall experience and we will continue to work hard to improve our facilities.
Translated by Google Icon
See original
n***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Friendly staff, comfortable rooms, affordable prices.
Translated by Google Icon
See original
Find this review helpful?
Z***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
close to cfd on sundays, near oleh2 place
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Strategic location because it is in the city center, close to several culinary locations, can be reached on foot, the place is comfortable, clean even though it is old but comfortable, highly recommended, thank you Kertanegaran Premium Guest House. 😊😉🙏👍
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Iwan S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Location, room cleanliness, guest hotel atmosphere recommended. Bathroom cleanliness is standard.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
28 May 2025
Hello, Your review is highly appreciated. We will try to improve our facilities and services. Thank you in advance. We look forward to your next visit.
Translated by Google Icon
See original
R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 27 week(s) ago
One of my favorite guest house in malang
Find this review helpful?
Accommodation's Reply
16 May 2025
Hello, Your review is highly appreciated. We will try to improve our facilities and services. Thank you in advance. We look forward to your next visit.
Translated by Google Icon
See original
Agus H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Great experiences at Kertanegara for 3 nights. Good place.
1 people find it helpful
Accommodation's Reply
16 May 2025
Hello Mr. Agus. Your review is highly appreciated. We will try to improve our facilities and services. Thank you in advance. We look forward to your next visit.
Translated by Google Icon
See original
Astrid R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
The location is very strategic. The room is comfortable and the staff is very nice.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
14 May 2025
Hi, Astrid. Your review is very much appreciated. We will try to improve our facilities and services. Thank you in advance. We look forward to your next visit.
Translated by Google Icon
See original
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Cleanliness & comfort are very satisfying. Maintain and improve to achieve the best guest house.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 May 2025
Your review is highly appreciated. We will try to improve our facilities and services. Thank you in advance. We look forward to your next visit.
Translated by Google Icon
See original
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
A place to stay that never goes wrong.
Translated by Google Icon
See original
2 people find it helpful
Number of reviews per page
20
40