Ekhwan E.

10.0

/10

Reviewed 4 day(s) ago

Great location in the heart of Kuching with easy access to nearby attractions, restaurants, and shopping areas. The hotel is clean, comfortable, and well-maintained. The staff are friendly and helpful, making the stay pleasant and enjoyable. Highly recommended for both business and leisure travelers.

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Accommodation's Reply

11 Jun 2026

Dear Ekhwan E., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

J***t

10.0

/10

Reviewed 7 week(s) ago

The stay was good, and the room is good, also the location.

1 people find it helpful

Accommodation's Reply

07 May 2026

Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Verified Traveler

9.7

/10

Reviewed 10 week(s) ago

The hotel is nice and clean, but the breakfast area is small and the food lacks taste.

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Accommodation's Reply

07 May 2026

H***i

9.4

/10

Reviewed 12 week(s) ago

Recommended 👍, it was really nice to stay here

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Accommodation's Reply

07 May 2026

Sari V.

9.4

/10

Reviewed 21 week(s) ago

Clean room, friendly and fast staff.. the swimming pool is nice, diligently cleaned. I took a 2-bedroom apartment, big, satisfied, all the facilities are complete, including all the kitchen equipment and kitchen set, got a room facing the view of the spring mall.. want to go to spring on the crossing there is a pedestrian bridge. Under the apartment there is a place for coffee and dessert as well as toys for children.. all satisfied.. location, there is delicious halal food at the NEW ATMOSPHERE resto.. Thank you for all the services of Citadines Uplands.. Love it🤍

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Accommodation's Reply

07 May 2026

Dear Sari V., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

A***i

Medical

9.1

/10

Reviewed 27 week(s) ago

The staff in the hotel was friendly and helpful. The hotel and our room were clean. It's a 15 mins drive from the airport and around 10 mins to the Aeon Mall.

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Accommodation's Reply

07 May 2026

Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

t***a

8.5

/10

Reviewed 34 week(s) ago

the door was broken for 2 days in a row..

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Accommodation's Reply

07 May 2026

Dear Valued Guest, thank you for your feedback and your valued patronage. We look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Farrah V.

Business

8.8

/10

Reviewed 37 week(s) ago

Nice stay in Kuching downtown. It's opposite The Spring mall.

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Accommodation's Reply

16 Oct 2025

Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

K***n

9.4

/10

Reviewed 61 week(s) ago

We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!

1 people find it helpful

Accommodation's Reply

24 Apr 2025

Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

fabianus e.

Leisure

10.0

/10

Reviewed 62 week(s) ago

After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.

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1 people find it helpful

Accommodation's Reply

11 Apr 2025

Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

H***i

10.0

/10

Reviewed 62 week(s) ago

This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good

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1 people find it helpful

Accommodation's Reply

04 Apr 2025

Pungky W.

Medical

9.6

/10

Reviewed 70 week(s) ago

Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.

1 people find it helpful

Accommodation's Reply

17 Feb 2025

Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

a***i

Business

9.4

/10

Reviewed 92 week(s) ago

Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.

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2 people find it helpful

Accommodation's Reply

18 Sep 2024

Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

I***G

Leisure

9.4

/10

Reviewed 104 week(s) ago

The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.

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Accommodation's Reply

18 Jun 2024

safinah d.

Staycation

9.1

/10

Reviewed 106 week(s) ago

Best place to stay. Comfy and suits its price.

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Accommodation's Reply

10 Jun 2024

Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Hubertus S.

9.7

/10

Reviewed 136 week(s) ago

I really enjoy my staycation in Citadines, what a amazing experience.

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Cornelya Ng

5.4

/10

Reviewed 158 week(s) ago

The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.

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Accommodation's Reply

03 Jun 2023

Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

Cornelya Ng

5.1

/10

Reviewed 158 week(s) ago

The lights went out and the door couldn't be opened for 90 minutes.

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1 people find it helpful

Accommodation's Reply

03 Jun 2023

Fabiola T.

5.1

/10

Reviewed 159 week(s) ago

This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!

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Accommodation's Reply

29 May 2023

Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager

Anggiamin H.

9.4

/10

Reviewed 162 week(s) ago

Nice place and clean appartment. Thank you/.

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Accommodation's Reply

06 May 2023

Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Citadines Uplands Kuching

Overall Ratings & Reviews Citadines Uplands Kuching

8.7

8.7

7.5

8.7

8.4

Traveler Reviews Citadines Uplands Kuching