eL Hotel Jakarta

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Overall Ratings & Reviews eL Hotel Jakarta

Traveloka (12,391)
Other sources (300)
8.4
Very Good
From 12,391 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.3

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Staff Friendliness (259)
Bedroom (252)
Ambiance (230)
Taste (229)
Accessibility (223)
Room Space (222)
Bathroom (218)
Variety (216)
Family Friendly (210)
Hotel Area (207)
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Traveler Reviews eL Hotel Jakarta

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40
Customer reviews
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The room was spacious, but the lighting wasn't bright enough, making it very dim at night, especially if you're bringing kids. But the staff, food, and location were all excellent, and I enjoyed my three-day stay.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review and rate él hotel Jakarta. We are delighted to hear that you felt comfortable during your stay and enjoyed the spacious rooms, food, service from our staff, and the hotel's excellent location. We also greatly appreciate your feedback regarding the lighting in the room, which appeared dim, especially at night. We will forward this feedback to the relevant team for evaluation and improvement to further enhance guest comfort, particularly for families with children. Thank you for choosing él hotel Jakarta for your three-night stay. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, él hotel Jakarta
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Mina C.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The staff is friendly and the room is overall satisfactory.
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2 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Ms. Mina C., Thank you for taking the time to write a review and share your experience staying at El Jakarta Hotel. We are delighted to hear that you were satisfied with your room and the friendly service from our team. Your compliments motivate our entire team to strive to provide the best service to all guests. We hope to welcome you back to El Jakarta Hotel again in the future. Sincerely, The Management Team, El Jakarta Hotel
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Verified Traveler
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Transit
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10.0
/10
Reviewed 3 week(s) ago
All the children loved it and asked to stay at El Hotel again if they went to Jakarta.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guests, Thank you for choosing El Jakarta Hotel and for taking the time to share your stay with your family. We are delighted to hear that the children enjoyed their stay at El Jakarta Hotel and wish to return for another visit to Jakarta. Knowing this brings us joy and motivates us to continue providing comfortable and memorable experiences for the whole family. We look forward to welcoming you and your family back to El Jakarta Hotel again. Sincerely, The Management Team, El Jakarta Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff was friendly and accommodating
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that you found our staff friendly and accommodating during your stay. Your kind feedback is greatly appreciated and serves as an encouragement for our team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to éL Hotel Jakarta on your next visit. Warm regards, Management éL Hotel Jakarta
lusi a. w.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
There's a junior suite room with two bedrooms, complete with a dining table and living room, making it perfect for us and the kids. Its location is right next to Mitra Keluarga Hospital in Kelapa Gading, making it very convenient for us to go there for a checkup. The hotel is also nearby the Mall of Indonesia, as well as numerous cafes and restaurants.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Lucy A.W., Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to hear that our Junior Suite provided comfort and met the needs of you and your family, especially with its family room, dining table, and two rooms perfect for spending time with the children. We are also pleased with the hotel's location next to Kelapa Gading Family Hospital, facilitating health check-ups, as well as convenient access to Indonesia Shopping Mall, various cafes, and restaurants in the surrounding area. Thank you for choosing El Jakarta Hotel. We hope to welcome you and your family back on your next visit for an even more comfortable and memorable experience. Sincerely, The Management Team, El Jakarta Hotel
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Nurull A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable place and good location.
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2 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Mr. Nurul A., Thank you for taking the time to write a review about your stay at El Jakarta Hotel. We are delighted to hear that you felt comfortable during your stay and appreciated the hotel's location. We greatly appreciate your compliments and will continue to strive to provide comfortable stays for all our guests. We hope to welcome you back to El Jakarta Hotel on your next visit. Sincerely, The Management Team, El Jakarta Hotel
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I***I
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The hotel is fine, though there is one thing that irks me. I checked in very late at night and the basement parking was full of thick, diesel-smelling smoke. This was both alarming and made the smell of diesel stick to your clothes. The other hotel facilities are fine, but the parking lot was very disappointing.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced with the basement parking area during your late-night arrival. We understand that the presence of thick diesel-smelling smoke can be concerning and uncomfortable, particularly when the smell remains on your clothes. We truly appreciate you bringing this matter to our attention. Your feedback has been shared with the relevant team for further evaluation and follow-up, so we can improve the comfort and safety of our parking area for our guests. We are pleased to know that you found our other hotel facilities satisfactory, and we hope to have the opportunity to welcome you back to éL Hotel Jakarta with a more comfortable experience. Warm regards, Management éL Hotel Jakarta
E***C
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Good, pleasant, strategic location.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at El Jakarta Hotel. We are delighted to hear that you enjoyed your stay and appreciated the hotel's excellent location. Your compliments mean a great deal to us and motivate us to continue providing the best service to all our guests. We hope to welcome you back to El Jakarta Hotel in the future.
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel's location is very close to Mitra Keluarga Hospital. This is very helpful, as I have to travel back and forth to the hospital to accompany my family during treatment.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to hear that our location near our partner hospital, Kelapa Gading Hospital, facilitated and assisted your needs while you were accompanying your family for treatment. We hope your family's business and medical care went smoothly. We are also hoped that El Jakarta Hotel will continue to be a convenient and beneficial place for families needing easy access to medical facilities. Thank you for choosing El Jakarta Hotel, and we look forward to welcoming you and your family back again in the future. Sincerely, The Management Team, El Jakarta Hotel
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p***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean, nice, and friendly staff. Perfect for business or family vacations.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the facilities we provide, and the friendliness of our team. We greatly appreciate that El Jakarta Hotel is a convenient choice for both business and family leisure travel. Thank you for your trust in El Jakarta Hotel. We hope to welcome you and your family back again on your next stay. Sincerely, The Management Team, El Jakarta Hotel
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Indri M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Proud of you EL Hotel Jakarta 👍 Excellent service, amazing staff. I'll be back again for the next journey.
1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Ms. Indri M., Thank you so much for your wonderful review and for your kind words about éL Hotel Jakarta! We are delighted to know that you enjoyed our excellent service and the hospitality of our team. Your appreciation means a lot to us and is a great motivation for our entire team to continue delivering memorable experiences to every guest. We truly look forward to welcoming you back to éL Hotel Jakarta on your next journey! Warm regards, Management éL Hotel Jakarta
Daini B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A very comfortable hotel for a family staycation. The staff is friendly and the breakfast menu is varied.
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Accommodation's Reply
29 Sep 2026
Dear Ms. Daini B., Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to know that El Jakarta Hotel was a convenient choice for your family vacation. We appreciate your positive comments regarding the friendly service from our staff and the wide variety of breakfast options. Your satisfaction motivates our entire team to continue striving to provide excellent service and a memorable stay for all our guests. We look forward to welcoming you and your family back to El Jakarta Hotel again in the future. Sincerely, The Management Team, El Jakarta Hotel
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, making your stay comfortable. It's sure to be a favorite staycation spot.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that the friendliness of our staff made your stay comfortable. We are also pleased to know that él hotel Jakarta was a memorable place for you and one of your favorite choices for short breaks. Your compliments motivate our entire team to continue striving for friendly service and a pleasant stay experience. We look forward to welcoming you again for your next short break at él hotel Jakarta. Sincerely, The Management Team, él hotel Jakarta
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Bella S. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Thank you for creating the wording request happy birthday on TV. Staycation for a while with kiddos, good place!
1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Ms. Bella S. P., Thank you for taking the time to share your wonderful experience at éL Hotel Jakarta. We are delighted to know that you enjoyed your staycation with your little ones and appreciated the birthday greeting displayed on the TV. We are happy that this small personalized touch helped make your stay more special and memorable. It was our pleasure to be part of your family’s special moment. We look forward to welcoming you and your family back to éL Hotel Jakarta for another enjoyable staycation. Warm regards, Management éL Hotel Jakarta
s***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 7 week(s) ago
The breakfast was quite varied and tasty. The room amenities were a bit lacking, with shampoo and soap only half-filled, only one toothbrush, and only one slipper. It seemed like they hadn't been refilled when the previous guest checked out.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are pleased to hear that you enjoyed the varied and delicious breakfast menu. However, we apologize for any inconvenience regarding the incomplete range of in-room amenities, particularly the lack of shampoo and soap, as well as insufficient toothbrushes and slippers. Your feedback is invaluable and has been forwarded to the relevant team for inspection and replenishment of amenities before the next guest uses the room. Thank you for your suggestions. We hope to welcome you again and provide you with an even better stay at El Jakarta Hotel. Sincerely, The Management Team, El Jakarta Hotel
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Navilla F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a pleasure staying here with my mother's extended family. The staff was very helpful, too. The only thing was that the pillowcases still had stains.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. Navilla F., Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to hear that you and your family enjoyed your stay and received excellent service from our team. Your family's happiness and comfort during your stay at the hotel is of utmost importance to us. However, we apologize for the inconvenience regarding the stained pillowcase. We appreciate this feedback and will forward it to the relevant team for consideration in our room cleaning inspection before our next guest's stay. Thank you for your trust and suggestion. We hope to welcome you and your family back to El Jakarta Hotel again with an even better experience. Sincerely, The Management Team, El Jakarta Hotel
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Dini A.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
The rooms, lobby, and restaurant are full of mosquitoes 🥲 Please fix this. Thank you.
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Accommodation's Reply
29 Sep 2026
Dear Ms. Dini A., Thank you for taking the time to share your experience staying at El Jakarta Hotel. We apologize for the inconvenience you experienced regarding the presence of mosquitoes in your room, lobby, and restaurant. We understand that this may have affected your comfort during your stay. We greatly appreciate your feedback and will contact the relevant team to investigate and improve pest control measures in these areas to ensure the cleanliness and comfort of our guests are further enhanced. Thank you for your interest and suggestion. We sincerely hope to have the opportunity to welcome you back again for an even more comfortable experience. Sincerely, The Management Team, El Jakarta Hotel
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erwin s.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very suitable for vacation and business.
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Accommodation's Reply
29 Sep 2026
Dear Mr. Erwin S., Thank you for taking the time to share your experience staying at El Jakarta Hotel. We are delighted to know that El Jakarta Hotel is a convenient choice for your various needs, both for leisure and business travel. Your compliments motivate us to continue striving to provide excellent service and a satisfying stay for all our guests. We look forward to welcoming you back to El Jakarta Hotel in the future. Sincerely, The Management Team, El Jakarta Hotel
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
A vintage hotel with a strategic location, albeit a bit tucked away. The breakfast menu is varied and delicious.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for your valuable feedback during your stay at El Jakarta Hotel. We are delighted that you enjoyed the classic ambiance and excellent location of the hotel. We also appreciate your positive comments regarding the varied and delicious breakfast menu. We have taken your suggestion regarding the slightly inconvenient hotel entrance into consideration and will take steps to improve it for your convenience. We look forward to welcoming you again to El Jakarta Hotel on your next visit. Thank you. Sincerely, The Management Team, El Jakarta Hotel
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e***t
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
good for short trip, location good near mall kelapa gadin
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are pleased to know that éL Hotel Jakarta was a convenient choice for your short trip and that you enjoyed our strategic location, especially the easy access to Mall Kelapa Gading. We truly appreciate your kind feedback and look forward to welcoming you back to éL Hotel Jakarta on your next visit. Warm regards, Management éL Hotel Jakarta
Number of reviews per page
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