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Novotel Tangerang

Explore Novotel Tangerang

Overall Ratings & Reviews Novotel Tangerang

Traveloka (2,728)

Other sources (420)

8.6

Very Good

From 2,728 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Novotel Tangerang

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Staff Friendliness (44)

Bedroom (44)

Ambiance (43)

Accessibility (42)

Bathroom (42)

Hotel Area (41)

Variety (40)

Room Space (39)

Surroundings (37)

Family Friendly (37)

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Traveler Reviews Novotel Tangerang

Number of reviews per page

20

40

Customer reviews

Tarmizi T.

Staycation

10.0

/10

Reviewed 3 week(s) ago

Novotel Tangerang City is one of the best hotels in Tangerang, offering comprehensive and top-notch facilities. Accors Group members enjoy numerous benefits, and booking through the app is convenient, fast, and easy.

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ED

Ernawati D.

Leisure

10.0

/10

Reviewed 4 week(s) ago

Everything is pretty good for that price

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R***o

Leisure

10.0

/10

Reviewed 9 week(s) ago

Impressed by the friendly staff upon check-in, which was already late at night. The food was varied and the restaurant staff were friendly. I recommend staying at Novotel Tangerang next time.

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Dewi A. M.

10.0

/10

Reviewed 12 week(s) ago

Highly recommended hotel in town that connects you directly to the mall and near to Soekarno-Hatta airport. Excellent hospitality, complete facilities, very recommended to bring your family for staycation. Will go back again on the next occasions. Thanks

+2

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LA

Lidya A. S.

10.0

/10

Reviewed 12 week(s) ago

It was perfect staying here, our family was perfectly served well by friendly, kind, and helpful staff.

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A***f

10.0

/10

Reviewed 13 week(s) ago

The symposium event was held at Novotel Tangerang City, the room was spacious, the Friday prayer area was spacious and clean.

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1 people find it helpful

AR

Ahmad R.

9.7

/10

Reviewed 15 week(s) ago

It was really cool, the surprise for our 10th wedding anniversary from the employees there was written on the glass, it was simple but impressive, and they gave us a cake with the writing on it too. Oh, whether it's SOP or whatever, it's still cool, I'll definitely come back, thanks.

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DR

Dwi R.

9.1

/10

Reviewed 15 week(s) ago

I requested to reschedule my reservation, and Novotel was very responsive and helpful. Thank you very much.

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F***n

10.0

/10

Reviewed 16 week(s) ago

Happy kids, friendly staff. Great facilities ❤️

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Verified Traveler

Staycation

10.0

/10

Reviewed 19 week(s) ago

Thank you Novotel for providing good service.

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RT

Rido T. P.

10.0

/10

Reviewed 20 week(s) ago

My staycation here was truly special. Easy access to everything. The room was clean and fragrant. Oh yeah, Nisa was very helpful when I checked in. Thank you.

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l***i

Leisure

8.5

/10

Reviewed 21 week(s) ago

Hotel staff is friendly, rooms are clean

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1 people find it helpful

I***e

9.7

/10

Reviewed 21 week(s) ago

Strategic location, comfortable room, friendly and helpful staff, nice place with complete facilities.

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Verified Traveler

Staycation

10.0

/10

Reviewed 21 week(s) ago

Very satisfied and impressed. Thank you to the very kind staff, Ms. Nurjanah, for upgrading our room. The staycation and playing in the pool were very enjoyable for the kids. The best.

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KG

KANG G.

Leisure

8.5

/10

Reviewed 26 week(s) ago

There were welcome messages: - on the mirror. - on the cake plate.

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RA

Rian A. m.

Staycation

10.0

/10

Reviewed 29 week(s) ago

Clean, comfortable hotel, good service. TOP

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1 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Ms./Mrs. Rian A. M., Thank you for your excellent rating and wonderful short review. We are delighted to hear that you were impressed with the cleanliness of the hotel and the service of our team. We hope to welcome you back to Novotel Tangerang on your next stay. Sincerely, Vinna, Front Office Manager

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Johansyah

Business

10.0

/10

Reviewed 29 week(s) ago

Thank you for the excellent service

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M

Mikhayla

Staycation

9.4

/10

Reviewed 31 week(s) ago

Wonderful and fantastic!!! Good hotel and good service

1 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Ms Mikhayla, Thank you so much for your great rating and wonderful feedback. We’re truly happy to hear that you had a fantastic stay and enjoyed both the hotel and our service. Your kind words mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to Novotel Tangerang soon. Warm regards, Vinna Front Office Manager

n***a

Staycation

10.0

/10

Reviewed 34 week(s) ago

It's really cool, the staff is friendly, the kids love to come here, especially when staying for the weekend, so there's a kids activity cooking class, my kids really enjoy it.

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2 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Valued Guest, Thank you so much for your excellent rating and review. We are delighted to hear that you and your family enjoyed your stay at Novotel Tangerang. We are especially happy to hear that the children enjoyed the kids' cooking class, particularly on weekends. Thank you also for your appreciation of our team's friendly service; this truly inspires everyone. We look forward to welcoming you and your family back again for another wonderful experience. Sincerely, Winna, Front Office Manager

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Verified Traveler

Business

10.0

/10

Reviewed 37 week(s) ago

Staff very fast response and friendly.

1 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Valued Guest, Thank you for your excellent rating and for sharing your experience with us. We’re delighted to hear that our staff were very responsive and friendly during your business stay. Your feedback truly motivates our team to continue delivering attentive and efficient service. We look forward to welcoming you back to Novotel Tangerang on your next visit. Warm regards, Vinna Front Office Manager

Number of reviews per page

20

40