E***h
8.5
/10
Reviewed 3 week(s) ago
The staff is very helpful and very friendly.
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Novotel Tangerang
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Overall Ratings & Reviews Novotel Tangerang
Traveloka (2,698)
Other sources (431)
8.7
Very Good
From 2,698 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.6
Location
8.9
Service and Facilites
8.7
People often mention about Novotel Tangerang
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Staff Friendliness (46)
Bedroom (46)
Accessibility (44)
Ambiance (44)
Bathroom (44)
Hotel Area (43)
Variety (42)
Room Space (41)
Surroundings (38)
Family Friendly (38)
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Traveler Reviews Novotel Tangerang
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10.0
/10
Reviewed 4 week(s) ago
Comfortable hotel, directly accessible to the mall, with the use of a hotel access card to the mall.
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E***I
Staycation
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the hotel facilities are ok.
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1 people find it helpful
RN
Riana N. B.
10.0
/10
Reviewed 7 week(s) ago
Will always come here, it's truly the best hotel in Tangerang that I've found, hehe.
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Tarmizi T.
Staycation
10.0
/10
Reviewed 10 week(s) ago
Novotel Tangerang City is one of the best hotels in Tangerang, offering comprehensive and top-notch facilities. Accors Group members enjoy numerous benefits, and booking through the app is convenient, fast, and easy.
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ED
Ernawati D.
Leisure
10.0
/10
Reviewed 12 week(s) ago
Everything is pretty good for that price
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1 people find it helpful
R***o
Leisure
10.0
/10
Reviewed 16 week(s) ago
Impressed by the friendly staff upon check-in, which was already late at night. The food was varied and the restaurant staff were friendly. I recommend staying at Novotel Tangerang next time.
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Dewi A. M.
10.0
/10
Reviewed 19 week(s) ago
Highly recommended hotel in town that connects you directly to the mall and near to Soekarno-Hatta airport. Excellent hospitality, complete facilities, very recommended to bring your family for staycation. Will go back again on the next occasions. Thanks
+2
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LA
Lidya A. S.
10.0
/10
Reviewed 20 week(s) ago
It was perfect staying here, our family was perfectly served well by friendly, kind, and helpful staff.
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A***f
10.0
/10
Reviewed 21 week(s) ago
The symposium event was held at Novotel Tangerang City, the room was spacious, the Friday prayer area was spacious and clean.
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1 people find it helpful
AR
Ahmad R.
9.7
/10
Reviewed 23 week(s) ago
It was really cool, the surprise for our 10th wedding anniversary from the employees there was written on the glass, it was simple but impressive, and they gave us a cake with the writing on it too. Oh, whether it's SOP or whatever, it's still cool, I'll definitely come back, thanks.
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DR
Dwi R.
9.1
/10
Reviewed 23 week(s) ago
I requested to reschedule my reservation, and Novotel was very responsive and helpful. Thank you very much.
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F***n
10.0
/10
Reviewed 24 week(s) ago
Happy kids, friendly staff. Great facilities ❤️
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Verified Traveler
Staycation
10.0
/10
Reviewed 26 week(s) ago
Thank you Novotel for providing good service.
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RT
Rido T. P.
10.0
/10
Reviewed 28 week(s) ago
My staycation here was truly special. Easy access to everything. The room was clean and fragrant. Oh yeah, Nisa was very helpful when I checked in. Thank you.
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l***i
Leisure
8.5
/10
Reviewed 29 week(s) ago
Hotel staff is friendly, rooms are clean
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1 people find it helpful
I***e
9.7
/10
Reviewed 29 week(s) ago
Strategic location, comfortable room, friendly and helpful staff, nice place with complete facilities.
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Verified Traveler
Staycation
10.0
/10
Reviewed 29 week(s) ago
Very satisfied and impressed. Thank you to the very kind staff, Ms. Nurjanah, for upgrading our room. The staycation and playing in the pool were very enjoyable for the kids. The best.
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KG
KANG G.
Leisure
8.5
/10
Reviewed 34 week(s) ago
There were welcome messages:
- on the mirror.
- on the cake plate.
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RA
Rian A. m.
Staycation
10.0
/10
Reviewed 37 week(s) ago
Clean, comfortable hotel, good service. TOP
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Ms./Mrs. Rian A. M., Thank you for your excellent rating and wonderful short review. We are delighted to hear that you were impressed with the cleanliness of the hotel and the service of our team. We hope to welcome you back to Novotel Tangerang on your next stay. Sincerely, Vinna, Front Office Manager
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